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If heartbeats are arriving at the server and your device is showing as Online or Registered,
you can carry out some basic tests using a phone handset connected to the PHONE port
of the Linksys device.
Basic tests for adapters provisioned for Contact ID to a Virtual Receiver
1. Make sure the alarm system is on test at the Monitoring Center.
2. Lift the handset and you should hear a dial tone. If your adapter is provisioned to
accept any 7 to 11 digit telephone number, dial 1234567 on the phone. After approx 2
seconds, you should hear a dual tone handshake (two short high pitched beeps in rapid
succession). Hang up and move on to the next test....
3. Lift the handset and within a few seconds start to dial 9999 183 601 000 011 (ignoring
the gaps – they are for readability) at a reasonable speed where there is no more than a 1
second gap between each dialled digit. You may need to hang up and press the redial
button so that the digits are automatically dialed quickly by the phone. If your adapter has
been enabled at the Monitoring Server, you should hear a kiss-off tone (a high pitched
single tone for a duration of 1 second).
If the above tests are successful, then this confirms that your Linksys device is able to
transmit alarm signals to the Monitoring Center.
4. Unplug the phone handset and connect your alarm panel to the Linksys device.
5. Trigger an alarm and confirm receipt of the signal with the Monitoring Center.
Basic tests for adapters provisioned as Protocol Independent
1. Make sure the alarm system is on test. Lift the handset and you should hear a dial tone
for around 4-6 seconds.
2. The adapter should then automatically dial the alarm receiver over the Internet and
after a few seconds you should hear a sequence of high pitched handshake tones. These
tones will vary with every receiver and are dependent on how the Monitoring Center has
them setup. If you can clearly hear the tones, that confirms a good communication with
the receiver and you should hang up.
Once you have finished the basic test procedures, you should connect an RJ11 cable from
your alarm panel or digital communicator directly to the PHONE 1 port on the ATA and if
possible, perform a further series of "real" tests to confirm the correct transmission of
alarm signals sent by your panel to both the main and backup server.
The following paragraphs of this document explain the use of advanced settings on the
Provisioning Server and offer advice for troubleshooting potential issues.
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