Faqs - Honeywell ADEMCO VISTA 10P Installation Manual

FREQUENTLY ASKED QUESTIONS
Will the customer be notified if the panel fails to communicate
with Alarm.com?
The SEM displays a Check 103 LRR message locally at the panel
immediately when a failure to communicate (FTC) condition arises.
During the FTC event, all events will still be picked up as normal by the
SEM. To clear the message, the user must disarm the panel twice. If
the FTC event is not over after clearing (disarming twice), the trouble
condition will be re-issued at the next supervised event.
How should I choose the best location to install the SEM?
• Check the signal strength before choosing a final location. Perform a
walking signal strength test by powering the SEM using the battery
directly (connect the GND and +12V terminals). After two minutes,
cellular signal level LED L4 will flash between one and five times to
indicate the signal strength (where five is the strongest signal).
Alarm.com recommends a signal level of two or higher for proper
operation of the SEM.
• Avoid mounting the SEM in areas with excessive metal or
electrical wiring, such as furnace or utility rooms.
• Mount the module near an outside wall, preferably on an
upper level.
• Do not mount the SEM inside of the panel's metal box. Doing so
will negatively impact Z-Wave performance.
• For homes or businesses located in canyons or with hills nearby,
it may be necessary to place the antenna higher in the building.
• If the SEM location requires a longer power cable, splice the provided
power wire with the fuse to your wire and leave the fuse inside the
VISTA panel enclosure.
Why do I need to enter the Installer Code during account creation?
The Installer Code entered during account creation (see Step 2) will
be used to access and read the zones currently learned into the panel.
The Installer Code can be changed after the zone scan is complete.
How do I initiate or test communication between the
SEM and Alarm.com?
Perform an Alarm.com phone test by pressing [#] + [9] + [8] + [7] + [*].
This phone test will not be viewable on the keypad but can be verified
on the Partner Portal or MobileTech Event History.
Is the SEM compatible with the VISTA-21iP?
The SEM is compatible with the 21iP, if the Internal IP/GSM Jumper
is set in the OFF position.
OFF
position
19