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I can't update the firmware for the
Xperia Ear Duo
•
Place the main units into the charging case. Make sure that the charging case is
connected to the charger using the USB Type-C cable provided.
•
Make sure that the device is not placed close to any magnets, since magnetic fields
affect the device and may interfere with the firmware update.
•
If the firmware update fails, remove the main units from the charging case and
connect with your smartphone. When a firmware update message appears on the
Xperia Ear Duo app, try updating the firmware again.
The Bluetooth connection drops
when changing the Sound quality
mode
•
When you change the Sound quality mode, Bluetooth disconnects and then
reconnects automatically after 30 seconds.
I can't hear any sound from the
connected device
•
Make sure that your Xperia Ear Duo isn't already connected with another Bluetooth
compatible device. If so, disconnect and try to connect your Xperia Ear Duo with
the other device.
I can't hear any chat voices when
using Anytime Talk
Anytime Talk is a voice chat app that works through the internet. To make the
service work, you need a stable network connection. A 4G connection is
recommended. The following are places or conditions where voice chat may not
work:
•
On Wi-Fi or networks with many active users.
•
During software updates or file transfers.
•
In areas with weak signal strength.
•
On networks with router settings that affect Wi-Fi or network connection.
•
In regions where calling apps that use internet connection are restricted.
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