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Sony Xperia Ear Duo Troubleshooting Manual

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Troubleshooting
Xperia Ear Duo
XEA20

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Summary of Contents for Sony Xperia Ear Duo

  • Page 1 Troubleshooting Xperia Ear Duo XEA20...
  • Page 2: Table Of Contents

    The Xperia Ear Duo doesn’t seem to charge........5 The main unit (R) runs out of power faster than the main unit (L)....................5 I can't update the firmware for the Xperia Ear Duo..... 6 The Bluetooth connection drops when changing the Sound quality mode................. 6 I can’t hear any sound from the connected device.....
  • Page 3: The Touchpad Doesn't Respond

    Try to make each tap more distinct than you would on a touchscreen. The Xperia Ear Duo doesn't work If your Xperia Ear Duo doesn’t work, try these actions one after the other. Verify after each action whether the problem was solved before trying the next one. •...
  • Page 4: The Main Units Aren't Comfortable To Wear

    • Make sure that you wear the main units according to the wearing instructions. To wear your Xperia Ear Duo Hold the main unit (R) with your left hand. Gently pull down your right earlobe with your right hand.
  • Page 5: The Xperia Ear Duo Doesn't Seem To Charge

    The Xperia Ear Duo doesn’t seem to charge • It may take about a minute for your Xperia Ear Duo to start charging. When charging starts, the LED indicator of the charging case turns green. • Make sure that you use the USB Type-C cable provided to charge your device.
  • Page 6: I Can't Update The Firmware For The Xperia Ear Duo

    • Make sure that your Xperia Ear Duo isn’t already connected with another Bluetooth compatible device. If so, disconnect and try to connect your Xperia Ear Duo with the other device. I can’t hear any chat voices when using Anytime Talk Anytime Talk is a voice chat app that works through the internet.
  • Page 7: There Is Something Wrong With The Main Units

    There is something wrong with the main units • If you notice any unusual smell, heat, discoloration or deformation of your Xperia Ear Duo earpieces during use, charging or storage, you should immediately disconnect the charging cable from the charging case, turn off the main units and contact us .

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Xea20