Philips DreamStation Go Faqs

Heated humidifier

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DreamStation Go Heated Humidifier Patient FAQs

Note: Please refer to the Instructions for Use for more detailed information regarding

the operation of your device.

I purchased a DreamStation Go before the heated humidifier released. What do I

have to do to make sure the heated humidifier works with my DreamStation Go?

Heated humidifiers purchased separately from a DreamStation Go will ship with a

microSD card containing a version of DreamStation Go software that supports the

heated humidifier. You can upgrade the software on the DS Go device using this

supplied microSD card. Read and follow the supplied upgrade instructions before

connecting the heated humidifier to the DreamStation Go.

I see an error message whenever I connect the DreamStation Go heated humidifier

to my DreamStation Go that reads "Accessory Unsupported".

Your DreamStation Go software needs to be updated to support the heated

humidifier. Your heated humidifier should have shipped with a microSD card that

contains this software, along with upgrade instructions. Read and follow the supplied

upgrade instructions before connecting the heated humidifier to the DreamStation

Go.

I received a pop-up message on the device that reads " Stop therapy, remove and

then reinsert water thank" What should I do?

This message will appear if the humidifier water tank is incorrectly seated on the

humidifier heater plate. To remedy:

1. Stop therapy

2. Remove and then reinsert the water tank

3. Visually inspect to make sure that the water tank is not seated on an angle.

Once complete, you may resume therapy. If inserted correctly, the pop-up should not

appear again.

Page 1 I purchased a DreamStation Go before the heated humidifier released. What do I have to do to make sure the heated humidifier works with my DreamStation Go? Heated humidifiers purchased separately from a DreamStation Go will ship with a microSD card containing a version of DreamStation Go software that supports the heated humidifier.
Page 2 Can I use the DreamStation Go Overnight Battery AND the DreamStation Go heated humidifier at the same time? Given the power demands of a CPAP heated humidifier, the DreamStation Go cannot support simultaneous usage of both the heated humidifier and overnight battery.
Page 3 Hand wash the tank lid only with a mild dishwashing soap. Refer to the user manual for the baffle and manifold cleaning instructions. What diameter tubing can I use with the DreamStation Go Heated Humidifier? The DreamStation Go Heated Humidifier supports DreamStation 12mm micro-flexible,...