Sony Vision Exchange PEQ-C100 System Integration & Services Manual
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Sony Vision Exchange PEQ-C100 System Integration & Services Manual

Collaboration system
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4-699-574-17(1)
Collaboration System
™
Vision Exchange
System Integration & Services Guide
Version 1.2
PEQ-C100, PEQ-C130
© 2017 Sony Corporation

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Summary of Contents for Sony Vision Exchange PEQ-C100

  • Page 1 4-699-574-17(1) Collaboration System ™ Vision Exchange System Integration & Services Guide Version 1.2 PEQ-C100, PEQ-C130 © 2017 Sony Corporation...

  • Page 2: Table Of Contents

    Table of Contents Introduction ..................... 5 System Configuration ..................6 Configuration Examples for Various Use Cases ..........8 Small-Scale Interactive Lecture ................8 Basic configuration ....................8 Extended configuration ..................9 Internet utilization ..................... 12 Maximum number of simultaneous mirroring user devices........12 Network bandwidth ....................
  • Page 3 Required/Recommended Specifications of Items Available Separately ......56 Pod ........................56 Pod server......................58 HDMI capture box ....................59 User device ....................... 60 Wireless LAN network and access points ............... 60 Preparation Before Installation ................60 Installing Pod software ..................61 Checking permissions and settings ...............
  • Page 4 Configuration and Adjustments ..............82 Before Handover to End User ................83 Changing the Background Picture/Foreground Movie of the Home Screen ..... 83 Main Unit and Pods..................... 83 Changing the Default Password ................84 Main Unit ......................84 Redisplaying the EULA (End User License Agreement) ..........84 Main Unit and Pods.....................

  • Page 5: Introduction

    Before handover to end user  Describes the required configuration when installing. Service and maintenance  Describes the software update, remote monitoring, and backup/restore procedures. Refer also to the Help Guide. The Help Guide can be accessed online. English: https://helpguide.sony.net/peq/c100/v1/h_en/index.html Japanese: https://helpguide.sony.net/peq/c100/v1/h_ja/index.html Chinese: https://helpguide.sony.net/peq/c100/v1/h_zh-cn/index.html...

  • Page 6: System Configuration

    2. System Configuration This section introduces a typical configuration for a system that uses Vision Exchange. HDMI input devices (such as PCs), USB input devices (such as remote cameras), and user devices (via wireless LAN connection) can be connected to the main unit. Multiple content can be displayed and discussions/presentations conducted on output devices such as HDMI displays and DisplayPort projectors connected to the main unit.
  • Page 7 The following are supported by adding option functions. Active learning by adding Mini PCs, called Pods, and connecting them to the main unit to  increase the number of participants Output streaming of images displayed on the main unit/Pod via the network to external ...

  • Page 8: Configuration Examples For Various Use Cases

    3. Configuration Examples for Various Use Cases This section describes samples of the required system configuration for various use cases. This is intended as reference information for when designing a system. Small-Scale Interactive Lecture Basic configuration A “small-scale interactive lecture” is a function that can be used with the minimum configuration.

  • Page 9: Extended Configuration

    A network environment is not required to use the minimum configuration. HDMI outputs of devices, such as laptop computers and cameras, can be connected directly to the HDMI input connectors of the main unit. Up to four HDMI output devices can be connected with the PEQ-C130, and up to two with the PEQ-C100.
  • Page 10 System configuration Touch panel Touch panel HDMI display DisplayPort display DisplayPort output HDMI output Main Unit/Pod Wireless LAN access point USB mouse USB keyboard HDMI input User device User device * For Pods, it is necessary to select a PC that meets the required specifications. The required equipment is listed below.
  • Page 11 Vision Exchange. devices Used for mirroring or remote control of the main unit/Pod. The software can be downloaded for free from the following URL. For details about the devices supported for installation of this software, visit the following URL. http://www.sony.com/VEapp...

  • Page 12: Internet Utilization

    Internet utilization Connection Internet required Skype Business integration, service/maintenance, and for online update of software. WAN / Internet NAT/Firewall Layer 2 switch Wireless LAN Main Unit/Pod access point Wireless LAN User device Connect to the Internet using NAT (Network Address Translation) or via a firewall, depending on the appropriate settings according to the network infrastructure.
  • Page 13 The image quality for mirroring thumbnail display from a user device is fixed. Mirroring from a user device Content display mirroring is high image quality/high throughput mirroring for display of the image of the user device in the content area on the main unit/Pod. Thumbnail display mirroring is low image quality/low throughput mirroring for display of the image of the user device in the thumbnail area on the main unit/Pod.
  • Page 14 Display on main unit/Pod User device 1 image Content area User device User device Thumbnail area 1 image 2 image Main Unit/Pod Thumbnail display mirroring: Content display mirroring: 1 Mbps 6 Mbps (max.) Wireless LAN access point User device 2 User device 1 The user device image quality settings and maximum throughput values are given below.
  • Page 15 Image quality Resolution Throughput max. value (when playing video) High (default setting) Same as display on 6 Mbps transmitting device 4 Mbps 1 Mbps Includes video and audio throughput. Thumbnail display mirroring The throughput when an image is displayed in the thumbnail area is a maximum of 1 Mbps when playing video (includes both the video and audio).

  • Page 16: Active Learning

    Number of user devices is less than or equal to the number of displays connected to the main unit/Pods Required bandwidth (T wlan Throughput when content × display mirroring from a user Number of user devices (N device device content ×...
  • Page 17 Term Definition / Description Table A table is used by several seated participants to promote individual discussion. Generally, multiple tables may be arranged in the classroom. Main Unit Represents the unit. The unit is operated mainly by the instructor. Pod PC Software Software for devices that run on Microsoft Windows to provide some Vision Exchange functionality.

  • Page 18: Basic Configuration Of Proposed Application

    The system can also display the results of the discussion of each table on a large screen of the main unit for review. Basic configuration of proposed application One main unit and several Pods are required to implement an active learning application. Connect between the main unit and Pods using a wired LAN.
  • Page 19 Classroom Layer 2 switch Wireless LAN access point Lectern Wireless Main Unit Display HDMI input User device of User device of instructor instructor (Wireless LAN (computer, etc.) device, e.g. tablet) Table Wireless HDMI display User device of participant USB mouse Display USB input HDMI input...

  • Page 20: Configuration With Instructor And Participants On Separate Networks

    Equipment Quantity Remarks HDMI capture box Box for capturing the HDMI output from a laptop DarkCrystal 750 computer or camera and importing into a Pod via USB (Model name: 3.0. CD750) Use this when you want to display an image from a computer or camera on the Pod display.

  • Page 21: Maximum Number Of Simultaneous Mirroring User Devices

    Classroom Layer 2 switch Layer 3 switch Wireless LAN access point Lectern Wireless Layer 2 switch Main Unit (for participants) Display HDMI input User device of Wireless LAN access instructor User device of point (for participants) (Wireless LAN instructor device, e.g. tablet) (computer, etc.) Table Wireless...

  • Page 22: Network Bandwidth

    Use multiple wireless LAN access points and layer 2 switches according to the required network bandwidth. Network bandwidth This section describes how to calculate the required network bandwidth. Specifically, calculate the network bandwidth that the wireless LAN access point and layer 2 switch must maintain.
  • Page 23 Thumbnail display Pod sharing Thumbnail display Pod sharing is used between the main unit and Pods when content display Pod sharing is not being used between the main unit and Pods. Network bandwidth diagram for active learning Legend Dotted arrow: Transfer using wired LAN or wireless LAN Solid arrow: Transfer using wired LAN Display on main unit Main Unit...
  • Page 24 Pod sharing throughput between main unit and Pods The video quality settings and maximum throughput values for Pod sharing are given below. Allow a margin as these values are empirical values only. The actual throughput will also vary depending on the content matter. Estimate the image quality setting and network bandwidth that needs to be maintained for the intended use.
  • Page 25 Throughput of devices connected to a Pod Calculate the throughput corresponding to the red arrow in “Network bandwidth diagram for active learning” (page 23). The total throughput of devices connected to a Pod or the main unit is calculated using the same equations described in “Network bandwidth”...
  • Page 26 Required bandwidth Number of displays connected to the main Throughput of content display Pod unit or number of Pods, whichever is smaller × sharing from a Pod to the main unit or N disp = 0 if user devices are mirroring by disp pod_content direct connection to the main unit.

  • Page 27: Large-Scale Interactive Lecture

    Network bandwidth that must be maintained between main unit and layer 2 switch Calculation equation Required bandwidth (T ) = Total throughput from Pods to main unit (Eqn. main + Total throughput from main unit to Pods (Eqn. Use the values calculated in “Network bandwidth that must be maintained between Pod and layer 2 switch”...

  • Page 28: Configuration

    Term Definition / Description Personal Note This is a function that captures the image displayed on the display of a Taker function Pod server as a still picture, and distributes it to multiple participants at the same time every few seconds. Participants can receive content using the browser of their own user devices.
  • Page 29 System configuration Touch panel Touch panel HDMI display HDMI display HDMI output HDMI output Pod server Wireless LAN USB mouse USB input access point HDMI capture box USB keyboard Wireless HDMI input User device User device User device Vision Exchange Web browser App.
  • Page 30 Vision Exchange. devices Used for mirroring or remote control of the main unit. The software can be downloaded for free from the following URL. For details about the devices supported for installation of this software, visit the following URL. http://www.sony.com/VEapp...

  • Page 31: Maximum Number Of Simultaneous Mirroring User Devices

    Maximum number of simultaneous mirroring user devices The maximum number of user devices that a Pod server can mirror simultaneously using Vision Exchange App is six. Maximum number of simultaneous user devices for Personal Note Taker function The Personal Note Taker function allows participants to open a web browser on their own user device, access the IP address of the Pod server, login, and then receive images that the Pod server displays.
  • Page 32 Display User device 1 image Content area User device User device Thumbnail area 2 image 1 image Pod server Personal Note Taker: Content display mirroring: 6.4 Mbps (max.) 6 Mbps (max.) Wireless LAN access point Thumbnail display mirroring: 1 Mbps User device 1 User device 3 User device 2...
  • Page 33 Always check system requirements beforehand as the number of devices to connect and network bandwidth will vary depending on the model of wireless LAN access point and the operating environment. The video quality and throughput used for the Personal Note Taker function is set on the [Setting] screen –...

  • Page 34: T × N + T

    Required bandwidth (T wlan Number of displays connected to Throughput when content × the main unit display mirroring from a user device disp content Mirroring Throughput when thumbnail Number of user devices – × display mirroring from a user Number of displays device ) –...

  • Page 35: Skype For Business Integration

    Note that if a presentation is predominantly composed of still images, the throughput will be lower and hence the required bandwidth will also be lower. Estimate the network bandwidth to match the intended use. Skype for Business Integration Skype for Business (SfB) is an integrated web conferencing platform that provides video/audio conferencing, screen sharing, chat (instant messaging), presence confirmation, and other functions over the network.
  • Page 36 The required equipment is listed below. Equipment Quantity Remarks Skype for Business 2015 Skype for Business software. Skype for Basic Client (Microsoft free Business is enabled for use by installing the software) software in the system. For details about installation, see “Installing Skype for Business”...

  • Page 37: Connection And Control

    Equipment Quantity Remarks Microphone Use to capture audio within a room and to send a signal to a connected party. (MIC-IN and USB can be selected in the menu.) Note A microphone is required. You cannot join a Skype for Business video conference if one is not connected.
  • Page 38 The network structure will vary depending on the application. A typical structure is shown below. Main Unit Location 1 Web conference, etc. On-premises server Internet Skype for Business Server Skype for Business Online Active Directory Location 2 Location 3 Laptop computer SfB client Main Unit Main Unit...

  • Page 39: Network Bandwidth

    2. In Vision Exchange, the placed call is displayed on the screen. 3. User B clicks the acknowledge button on the call screen. Normally, this would connect the call, but the following additional steps are required. 4. Vision Exchange automatically ends the call and sends a call to the caller. Simultaneously, a chat invitation is sent to the caller.

  • Page 40: Streaming Output

    https://docs.microsoft.com/en-us/skypeforbusiness/manage/video-based-screen-sharing Item: Capacity planning Typically, when sharing a screen displaying content, the throughput reduces when the movement in the image is small. Conversely, when sharing a screen displaying a lot of movement, such as a video, the throughput increases. Streaming Output You can stream the image displayed in the content area on the main display connected to the main unit/Pod, overlaid with line and graphical annotations, to an external device via the network.

  • Page 41: Connection And Control Using Rtsp

    Wowza Streaming Main Unit/Pod Layer 2 switch Engine Lecture capture device Set the following SDP (Session Description Protocol) in the Wowza Streaming Engine. For details about configuration, refer to the instructions for the Wowza Streaming Engine. The unit does not feature a function for sending SDP. s=Vision Exchange Streaming Output i=Vision Exchange Streaming Output o=- 0 0 IN IP4...

  • Page 42: Audio Streaming

    Enter the value set in [Setting] screen – [Streaming Output] page – [RTSP Port] for port_number. If the default value 554 of [RTSP Port] is left unchanged, the port number entry can be omitted. Note Digest authentication is an authentication method in which vulnerabilities have been found. Understand the risk of its use, and always use it on a secure network when possible.

  • Page 43: Plug-In Integration

    Plug-in configuration files are encrypted using AES-256 encryption, but there remains  a risk of hacking. Sony assumes no responsibility under any circumstances for damage, financial loss, or claims from any third-party resulting from such activity. Required Network Bandwidth for Comprehensive System This section describes the network bandwidth required for constructing active learning and large-scale interactive lecture systems.

  • Page 44: Active Learning

    If joining an existing network, it is necessary to consider whether there is surplus bandwidth available for Vision Exchange from the existing bandwidth usage. If necessary, enhance the network infrastructure, for example by adding wireless LAN access points. To generate a simple estimate of the network bandwidth, access the following website. https://www.sonycreativesoftware.com/visionexchange/calc Active learning This section describes typical network bandwidth calculations when using three pods, six pods,...
  • Page 45 Small-scale 3-Pod configuration Legend Dotted arrow: Transfer using wired LAN or wireless LAN Solid arrow: Transfer using wired LAN Pod sharing (per stream) Main Unit Main Display Content area display: 6 Mbps (max.) Pod sharing area display: 1 Mbps Pod 3 Second Display Pod 2 Pod 1...
  • Page 46 This section describes how to calculate the required network bandwidth for a small-scale configuration using three Pods. Determine the maximum number of simultaneous mirroring devices connected to the main unit and Pods beforehand as described in “Maximum number of simultaneous mirroring user devices”...

  • Page 47: Calculation Equation Required Bandwidth

    Network bandwidth that must be maintained between each Pod and layer 2 switch Calculate the total throughput corresponding to the red, blue, and green arrows for a Pod in “Small-scale 3-Pod configuration” (page 45). Calculation equation Required bandwidth (T ) = Total throughput from a wireless LAN access point to a Pod (Eqn.
  • Page 48 In the same way as when using three Pods, determine the maximum number of simultaneous mirroring devices connected to the main unit and Pods beforehand as described in “Maximum number of simultaneous mirroring user devices” (page 21) in the “Active Learning” section. Next, calculate the network bandwidth that the wireless LAN access point and layer 2 switch must maintain.
  • Page 49 = 72 Mbps Adding the margin of 30%, 72 Mbps × 1.3 = 93.6 Mbps Note that if a presentation is predominantly composed of still images, the throughput will be lower and hence the required bandwidth will also be lower. Estimate the network bandwidth to match the intended use.

  • Page 50: Total Throughput From Main Unit To Pods

    Network bandwidth that must be maintained between main unit and layer 2 switch Calculation equation Required bandwidth (T ) = Total throughput of user devices connected to main unit (Eqn. main + Total throughput from Pods to main unit (Eqn. + Total throughput from main unit to Pods (Eqn.

  • Page 51: Large-Scale Interactive Lecture

    Large-scale interactive lecture Legend Dotted arrow: Transfer using wired LAN or wireless LAN Pod server Main Display Solid arrow: Transfer using wired LAN Second Display Skype for Business integration: Ex: 4 Mbps (Up), 4 Mbps (Down) Layer 2 switch Streaming output: 6 Mbps Wireless LAN access point (Eqn.
  • Page 52 Also, determine the image quality and throughput for mirroring, Personal Note Taker function, Skype for Business integration, and streaming output beforehand as described in “Network bandwidth” (page 31) in the “Large-Scale Interactive Lecture” section, “Network bandwidth” (page 39) in the “Skype for Business Integration” section, and “Network bandwidth” (page 42) in the “Streaming Output”...
  • Page 53 Calculation equation Required bandwidth (T ) = Total throughput of user devices for mirroring (Eqn. main + Total throughput of user devices using Personal Note Taker function (purple arrow) + Total for Skype for Business integration (pink arrow) + Streaming output (light blue arrow) = (6 Mbps ×...

  • Page 54: Installation And Setup

    4. Installation and Setup This section describes an overview of the procedures for setting up the main unit and Pods using Windows 10. For details, procedures, and operation of Windows Server on a Pod server, refer to the Windows Server manuals or visit the Microsoft website. Supplied Items and Optional Items Supplied items The following items are supplied with the unit.

  • Page 55: Option Software And Licenses

    Option software and licenses Option functions can be used without limitations by purchasing an option software license and activating the license on the main unit or a Pod. Convenient software that can be installed on user devices is also available. About license trials If an option function is used without activation of a license, a notification dialog box will appear when first started.

  • Page 56: Required/Recommended Specifications Of Items Available Separately

    URL. http://www.sony.com/VEapp Required/Recommended Specifications of Items Available Separately Prepare a computer with the following specifications for connecting user devices and the main unit. The computer is used as a “Pod” in the system by installing Pod PC Software.
  • Page 57 Required specifications Pod PC Software will not run correctly on a computer that does not meet the following specifications. For full collaboration, select either a mini PC type or desktop PC type computer. Basic Full collaboration collaboration Mini PC type Desktop PC type 6th generation Intel®...

  • Page 58: Pod Server

    Active Interactive Lecture Function Learning Display (number of video output connectors) Whiteboard Mirroring Personal Note Taker function HDMI input Skype for Business integration Streaming output Main unit: 2 displays, 4 whiteboards, 2 mirroring devices, 4 HDMI inputs, 10 pods, Skype for Business integration support, and streaming output support Installing Pod PC Software Follow the procedure described in “Preparation Before Installation”...

  • Page 59: Hdmi Capture Box

    Pod server Storage SSD: 128 GB, 6 Gbps or higher RAID configuration is not supported (SATA AHCI mode is supported). Windows Server 2016 Standard OS language English It is possible to change the default input language to a language other than English.

  • Page 60: User Device

    User the USB 3.0 cable supplied with the HDMI capture box for connection with a Pod.  Correct operation using other USB cables is not guaranteed. HDCP is not supported.  Only one HDMI capture box can be connected to a single Pod. Also, do not connect it to the ...

  • Page 61: Installing Pod Software

    Use the following procedure to install Pod PC Software on a Pod PC. Access the following URL in a web browser, and download the Pod PC Software installer. http://www.sony.com/VESW Pods can be used in either Vision Exchange dedicated mode or Windows desktop application mode formats.

  • Page 62: Checking Permissions And Settings

    To start Vision Exchange in Windows desktop application mode, you must use the shortcut  placed on the desktop after installation or use the Windows menu. Unlike Vision Exchange dedicated mode, Vision Exchange does not start automatically when the Pod PC starts. To enable Vision Exchange auto startup when logging in to Windows, manually register the application in the startup items.

  • Page 63: Registering In Sup And Obtaining Installation Keys For A Main Unit/Pod

    Registering in SUP and obtaining installation keys for a main unit/Pod Order products from your Sony sales representative or dealers to obtain a SUP purchase code. The SUP purchase code delivery (mail attachment, post, or fax) may vary depending on...

  • Page 64: Registering Option Software And Obtaining An Installation Key

    -user-guide Registering option software and obtaining an installation key Order licenses for option software from your Sony sales representative or dealers to obtain a license purchase key. The license purchase key delivery (mail attachment, post, or fax) may vary depending on the region.

  • Page 65: Installing Third-Party Software

    If Pod PC Software is installed on another computer, due to Pod malfunction or failure, the  installation key must be reissued. Contact your Sony sales representative or dealer. Installing Third-Party Software Whitelisting type antivirus software is installed in the main unit.

  • Page 66: Installation/Usage Precautions

    driver or a device driver with installer from the manufacturer of devices to connect, and install using the following procedure. Log in as the OS administrator. On the main unit, run Maintenance.exe from the desktop. On a Pod, launch Command Prompt from the Windows menu.

  • Page 67: Disconnecting/Reconnecting Cables On The Main Unit

    Usage precautions The guaranteed time for continuous operation is 8 hours. Usage should be less than  8 hours in duration in principle. Set the date and time. Some functions may not operate if the date and time are not set ...
  • Page 68 Also, a second HDMI display can be connected when a DisplayPort-to-HDMI adapter is connected to the DISPLAY PORT connector. Notes Daisy chain connections using the DisplayPort Multi Stream Transport (MST) function are  not supported. The cursor may not be displayed correctly if a touch panel and mouse are used together. ...

  • Page 69: Pod

    Note If [Tablet PC Settings] is not displayed, check the USB cable connection of the touch panel display, then do step 4 again. Click [Setup] on the [Display] tab of the [Tablet PC Settings] window. Follow the on-screen instructions to configure the main display and second display touch panel assignments.

  • Page 70: Notes On Designing The Video System

    Note Correct operation is not guaranteed when connecting and disconnecting USB cables during Pod operation. If you inadvertently disconnect a USB cable, reconnect the USB cable and then reboot the computer. Before connecting or disconnecting cables, make sure that the power supply is first turned off.

  • Page 71: Precautions When Using Hdcp Content

    Remote control from Vision Exchange App or Personal Note Taker function: Up to 4 devices Pods: Up to 10 devices Display output: Up to 2 devices SRG-120DU Skype for Business integration Streaming output Whiteboards on main unit: Up to 4 created and displayed * To give priority to video frame and user interface response speed or to give priority to annotations, reduce the number of mirrored devices by 4 to two devices.

  • Page 72: Notes On Designing The Audio System

    Notes on Designing the Audio System The unit has an array of audio inputs/outputs for connecting to network systems and various devices. This section provides an overview of the audio systems supported by the unit. Name of input/output in Direction Description diagram HDMI IN 1...
  • Page 73 The input/output selection is in [Administrator Menu] – [Setting]. Set each setting as shown in the following diagram. HDMI IN 1 HDMI OUT HDMI IN 2 DISPLAY PORT OUT HDMI IN 3 Output selection: Inputs displayed in content area Splitter [Audio Device] are selected automatically –...

  • Page 74: External Microphone

    External microphone An external microphone can be connected to the MIC-IN connector of the unit. To use a microphone connected to the unit, select the connected microphone in [Setting] screen – [Audio Device] page – [Mic Setting]. Notes on Building a Network IP address settings To obtain an IP address, enable the DHCP server function on the router or other device, or set a fixed IP address.

  • Page 75: Wake On Lan

    There is no mutual communication between LAN 1 and LAN 2 by factory default.  Do not set LAN 1 and LAN 2 to the same subnet.  Wake On LAN The main unit supports Wake On LAN (LAN 1 connector only). For details about the Wake On LAN function on a Pod, refer to the manual supplied by each vendor.

  • Page 76: Installing And Configuring A Language Pack

    Windows language packs can be installed either online or offline. Note Connect to the Internet to install language packs online. The connection described in “Internet utilization” (page 12) in the “Small-Scale Interactive Lecture” section describes an Internet connection. The following describes the procedure for installing and configuring the Japanese language. For details about obtaining and then installing a language pack offline, visit the Microsoft website.

  • Page 77: Installing Skype For Business

    Set Windows Update back to disabled. To continue with Windows Update enabled, skip forward to “Configuring a language.” After language pack installation is completed, open [Properties] for the [Windows Update] service, press the [Stop] button, set the startup type to “Disabled,” and press the [OK] button.

  • Page 78: Downloading

    Downloading Main Unit and Pods Log in as an administrator and download the following six files. Microsoft Lync Basic 2013 (64-bit) Launch a browser and access the Microsoft website. https://www.microsoft.com/en-us/download/details.aspx?id=35450 Select [English] in [Select Language], and click [Download]. lyncentry.exe is downloaded. Service Pack 1 for Microsoft Office 2013 (KB2817430) 64-bit Edition Access the Microsoft website.

  • Page 79: Installing

    When the website appears, click “How to get and install the update” – “Method 3: Microsoft Download Center” – “Download security update xxxxxxx for the 64-bit version of Skype for Business 2015 (Lync 2013).” When the website appears, select [English] in [Select Language], and click [Download]. The update is downloaded.

  • Page 80: Configuration

    Configuration Main Unit and Pods Change the settings so that Skype for Business 2015 Basic Client does not launch when logging in as the OS administrator. Log in as the OS administrator. Launch Skype for Business 2015 Basic Client from the start screen. The first time the software is launched, a dialog appears.
  • Page 81 Note User name: CollaborationSystem cannot be used for logging in.

  • Page 82: Configuration And Adjustments

    5. Configuration and Adjustments For details about configuration and adjustment procedures, refer to the Help Guide. The Help Guide can be accessed online. English: https://helpguide.sony.net/peq/c100/v1/h_en/index.html Japanese: https://helpguide.sony.net/peq/c100/v1/h_ja/index.html Chinese: https://helpguide.sony.net/peq/c100/v1/h_zh-cn/index.html...

  • Page 83: Before Handover To End User

    Vision Exchange launches using the following procedure. Log in to the OS as administrator. The background picture and foreground movie are saved with the following file names. Background picture: C:\Sony\CollaborationSystem\Config\Contents\Background.png Foreground movie: C:\Sony\CollaborationSystem\Config\Contents\Explanation.mp4 Recommended format for background picture File format: png ...

  • Page 84: Changing The Default Password

    Once the system integrator has installed the software and confirmed operation, use the following procedure to redisplay the UELA to obtain agreement from end users. Log in as the OS administrator. Delete the following file. C:\Sony\CollaborationSystem\Config\EULA.dat Reboot the OS. Check that the EULA is redisplayed, and exit the application.

  • Page 85: Service And Maintenance

    License Management Suite” (at the URL below). For details, refer to the Help Guide in “Upgrade and License Management Suite.” https://ulms.sony.net If your SUP subscription has expired, a new SUP subscription must be purchased in order to update commercial software.

  • Page 86: Security

    If McAfee Embedded Control is disabled, security problems may occur, such as access by a third party, infection by virus, data leakage, and remote hijacking. Sony will not be liable for any damages of any kind resulting from such network security problems.

  • Page 87: Pod

    Security and management issues are the responsibility of the customer. Sony will not be liable for any damages of any kind resulting from network security problems, such as access by a third party, infection by virus, data leakage, and remote hijacking.
  • Page 88 License information is linked to the Unique Device ID of a device, and cannot be copied and activated on another device. Log in as the OS administrator. Run regedit.exe. Back up the following registry key data. Key: [HKEY_LOCAL_MACHINE\SOFTWARE\Sony\CollaborationSystem] Name: License Restoring license information Log in as the OS administrator. Run regedit.exe.

  • Page 89: Remote Monitoring Using Snmp

    Sony will not be liable for any damages of any kind resulting from such network security problems.

  • Page 90: Remote Rebooting

    Sony will not be liable for any damages of any kind resulting from such network security problems.

  • Page 91: Using The Windows Shutdown Command

    The following four methods are available for rebooting. Using the Windows shutdown command  Using the Windows Task Scheduler  Using the Windows WinRM remote management function  Using the WMI command line utility (WMIC)  Using the Windows shutdown command Main Unit and Pods In the Windows firewall settings, allow communication on TCP port 445 for file and printer sharing (SMB inbound).

  • Page 92: Using The Windows Winrm Remote Management Function

    Action: Select [Start a program].  Start a program: Enter the following:  [Program/script]: C:\Windows\System32\shutdown.exe [Add arguments]: /r /f /c "Restart" -t 0 In the Windows firewall settings, allow communication in [Remote Scheduled Tasks Management (RPC)] and [Remote Scheduled Tasks Management (RPC-EPMAP)]. Management server or PC Run the following command.

  • Page 93: Using The Wmi Command Line Utility (Wmic)

    Param($computer) $password = ConvertTo-SecureString password -asplaintext -force $credential = New-Object System.Management.Automation.PsCredential username, $password invoke-command -ComputerName $computer -Credential $credential {shutdown /r /f /t 0} Run the file created in step 3 in the Power Shell window. ExecRS.ps1 xx.xx.xx.xx Using the WMI command line utility (WMIC) This method remotely executes a reboot batch file created beforehand in Vision Exchange from a management server or PC using the Windows wmic command.

  • Page 94: Receiving Remote Support Using Teamviewer

    Receiving remote support using TeamViewer TeamViewer is a service that allows you to log in remotely over the Internet. First, install TeamViewer. This will allow a Sony service representative to log in remotely, and you can receive services such as detailed analysis of defects.

  • Page 95: Restoring To Factory Default Values

    10. Open the [Maintenance] screen. The [TeamViewer] button is displayed. 11. Press the [TeamViewer] button. TeamViewer launches. Restoring to factory default values Main Unit Performing the following operation will remove all settings, updates, installed device drivers and applications, such as Skype for Business, and restore the factory default settings. Required devices Wired USB keyboard ...
  • Page 96 Note If the Home page of Vision Exchange appears without displaying the password entry screen, turn the unit off, and then follow the procedure again from step 2. To turn the unit off, press in the bottom right of the screen to display the [Shut down] dialog box, and press [OK].

  • Page 97: Resetting The Vision Exchange Administrator Password

    This completes the setup of the normal startup method. The unit reboots, and displays the Sony logo screen. Check that the message shown in step 12 is not displayed. If the message is not displayed, the normal startup method has been correctly configured.

  • Page 98: Appendix

    8. Appendix Connector Layout and Signals of the Main Unit Front panel Connector Type Specifications name Power switch – – USB Type A USB 2.0 compliant Rear panel Connector Type Specifications name Security slot – – Connection for anti-theft security lock cable RJ-45 10/100/1000 BASE-T Ethernet...
  • Page 99 Connector Type Specifications name MIC-IN ø3.5 mm mini Stereo input jack Impedance: 64 kΩ, unbalanced 2.5 V plug-in power Reference voltage: 13.8 mV HDMI IN 1 to 4 HDMI Type A HDCP 1.4 compliant (HDMI IN 3 and CEC not supported 4 not available Resolution: on the...

  • Page 100: List Of Used Ports

    List of Used Ports The following table lists the ports commonly used by the main unit, Pods, and Vision Exchange App. It is not an exhaustive list of all ports, but only those used in a typical system. Dynamic ports and services may also be used. Use port monitoring software to determine how to configure the firewall, NAT, and other settings.
  • Page 101 Port No. Communication Protocol Application direction TCP: 1720 Inbound/Outbound H.323 Video conferencing * Port number can be set on the [Setting] screen. TCP: 5060 Inbound/Outbound Video conferencing * Port number can be set on the [Setting] screen. TCP: 5061 Inbound/Outbound Video conferencing * Port number can be set on the [Setting] screen.

  • Page 102: List Of Error Codes

    If the cause cannot be determined, contact your Sony support representative. Active Learning license is This is not an error. You can try the Pod not activated. The...
  • Page 103 Code Type Error message Solution Network problems A problem occurred in the network 1201 Error occurred. Check network interface. Check whether the network can setting and connectivity. be connected normally. Failed to connect for Vision Exchange App mirroring because the maximum number Mirroring has exceeded of connections set on the [Setting] screen 1301...

  • Page 104: Snmp Event Id List

    If the error persists, reset to default settings. Main unit HDMI If the error still persists, AVerMediaCaptureService capture box error acquire a log and contact Sony support. 6 to e1iexpress Network card error 16713 Reboot the system. usbehci 1 to 154...
  • Page 105 500 to 599 snapshot If the error still persists, processing error acquire a log and contact InternetWebBrowserService.exe External site Sony support. 600 to 699 display platform processing error LyncClientService.exe Skype for Business 800 to 899 integration processing error VisionPresenterUpdater.exe...

  • Page 106: Troubleshooting

    The video on Video playback is For Sony BRAVIA displays, set [Settings] > the Home hanging. [Network] > [Home Network Setup] > [IP control] > screen freezes [Simple IP control] to “ON”...
  • Page 107 Symptom Cause Solution Pod cannot See “When Pod cannot connect with the main unit” (page 114). connect with the main unit. User device See “When the main unit or a Pod cannot connect with a user device” (page cannot connect 115).
  • Page 108 Symptom Cause Solution Cannot detect Device detection by the Vision Exchange App auto search function uses the main unit or mDNS protocol. In this protocol, the target devices to detect must exist on Pods using the same network. Vision mDNS traffic may be blocked on Windows OS devices by the firewall. If Exchange App devices cannot be detected using auto search, review the firewall settings.
  • Page 109 Symptom Cause Solution Part of the In Vision Exchange App mirroring, image data for the desktop screen is mirrored image obtained using a Windows API. On Surface and some other devices, this API is not displayed does not operate correctly, such that part of the screen is not obtained. This on Surface and problem may be resolved by running Windows Update and updating the OS other Windows...
  • Page 110 Symptom Cause Solution Vision In Vision Exchange App mirroring, the image is encoded using hardware Exchange App acceleration. Hardware acceleration may not be available, depending on the mirroring does operating environment. In this case, it is automatically disabled. not operate If hardware acceleration is enabled on the [Setting] screen of Vision correctly.
  • Page 111 Symptom Cause Solution On the main When HDCP is enabled, HDCP encryption processing is performed on the unit, HDMI HDMI output and DisplayPort output. HDCP-encrypted HDMI input can be input image displayed only if HDCP processing is successful for all display devices. protected using If HDCP-encrypted HDMI input cannot be displayed, a “Copy Protected HDCP is not...
  • Page 112 Symptom Cause Solution Other McAfee Embedded Control whitelisting type antivirus software is installed in applications the main unit. By factory default, only those applications that are registered cannot be in the whitelist can be launched. launched To install other applications used for maintenance, use the following during procedure.
  • Page 113 Symptom Cause Solution Software The Windows Enable Windows system protection before updating update failed. system protection the Vision Exchange software. becomes disabled after updating Use the following procedure. Windows 10 to Log in to the OS as an administrator. version 1803. Open [Control Panel] >...
  • Page 114 When Pod cannot connect with the main unit Start troubleshooting Are LED indicators of LAN connector of main unit, Pods, and network switch lit? Not lit Disconnect/connect or replace LAN cable. Replace/reconfigure network switch Does not improve Are the IP addresses displayed in the information area of the main unit and Pods correct? Correct...
  • Page 115 When the main unit or a Pod cannot connect with a user device Start troubleshooting Check that access point is turned on. Does not improve Check LAN cable connection between user device and network Does not switch. improve Improves Check that access point settings (wireless Enable configured static IP address, or LAN channel, security) are enabled.

  • Page 116: Faq (Frequently Asked Questions)

    Access the following website to find frequently asked questions about Vision Exchange (English). https://pro.sony/en_GB/solutions/active-learning/solutions-active-learning-vision-exchange-faqs To display the page in another language, click [Change country, region or language] at the bottom of the page and select the desired country and language combination.

  • Page 117: Notice To Users

     thereof, for any purpose whatsoever, is strictly prohibited without the permission of the copyright holder. Sony assumes no responsibility under any circumstances for damage, financial loss, or  claims from any third-party resulting from the use of this software.

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