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Placing a Call on Hold
While in a call, you can place the call on hold, so that the caller cannot hear you and you cannot hear the
caller. The caller will hear a beeping tone or music; it is not a good idea to use hold while on a conference
call since the conference parties will hear the hold music.
To place a call on hold, press the Hold soft button.
To return to the call, press the Hold soft button again.
Transferring a Call
To transfer a call to another phone:
1. During a call, press the Transfer soft button. This places the call on hold.
2. Dial the number to which you want to transfer the call.
3. When the party answers, announce the call and press the Transfer soft button.
4. Hang up if the party accepts the call.
5. If the party refuses the call or does not answer press Hold soft button to return to the original call.
Note If you wish to not announce the call, after step 2 above you can press the Transfer soft button when
the phone begins to ring or just hang up. In this case, the caller is transferred to the other phone without
being announced, and you cannot return to this call. If the transferred party does not answer it will go into
their voicemail, if that extension has voicemail capabilities.
Redialing the Last Number Dialed
To redial the most recently dialed number, lift the handset and press the redial soft button.
Making Conference Calls
Conference calls allow you to have multiple callers participating in the same telephone call.
The ability to make conference calls with your telephone is an optional feature. Your phone supports
some of these features by default. However, the specific features available to you depend on how your
system administrator configured your phone to support them.
These sections describe how to make conference calls with the phone:
1. During a call, press the confrn soft button.
1. This automatically opens a new line and places the other party on hold.
2. Place a call to another party.
3. When the call connects, press confrn soft button again to add this party to the conference call.
Note: Once the conference call initiator disconnects, no new parties can be add; and avoid
putting a conference call on hold. When you put a call on hold, a beeping tone automatically
generates every few seconds, or music is played (depending on how your administrator has
configured the system).
To transfer a conference call to another telephone, press the Transfer button. Dial the number to
which you want to transfer the call and then press Transfer again. All parties are transferred.
Using Call Forwarding
The Cisco IP Phone telephone includes call forwarding, which allows you to redirect calls made to your
telephone to another phone. This is useful if you know you will be away from your desk for several days,
for example, on a business trip or a vacation.
These sections describe how you can set up call forwarding:
1. Forwarding All Calls
Use this procedure to forward all incoming calls to another number.
a. Press the cfwdall soft button (You should hear two beeps).
b. Enter the internal extension number to which you want to forward all your calls. (Be sure
to enter the number exactly as you would if you were to call that number). The LCD
displays a message with the number to which your calls are being forwarded.
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