Navigator 2 Cannot Connect To An Array - Hitachi AMS 2000 Series Service Manual

Navigator 2 cannot connect to an array

Figure 6-2
2 runs but cannot connect to an array.
Navigator 2 does not
connect to any array. The
status is --------.
Check the Power LED on the
array and make sure that
the array is turned on.
Power LED
Check the Alarm LED on the
selected array.
Alarm LED is OFF
Check the Ready LED on the
selected array and verify
that it is ON.
Ready LED is OFF
Turn the power switch OFF
and check the Power LED.
Power LED goes off OR it stays on for more than
Unplug the power cables
from both power supplies
in the base unit, then
reconnect them.
Turn on the Power switch and
verify that the Power LED is ON.
Wait at least four minutes and
check the Ready LED. (1)
Ready LED is ON
Recheck the power on/off
operation. Turn the Power switch
OFF and check the Power LED. (2)
Power LED is OFF
Turn on the Power switch, wait at
least four minutes and check the
Ready LED. (1) (2)
Ready LED is ON
End
Notes:
(1) The Ready LED normally lights about four minutes after the power is turned on but can take as long as 20
minutes depending on the array status. If the Ready LED does not light within 20 minutes, check the Power LED
and verify that it is ON. If it is not ON, check the power cables and the power to the rack.
(2) If the Power LED stays on when the Power switch is turned OFF, the array may not have powered off correctly.
Turn the power on and back off again, then recheck the Power LED.
Figure 6-2: Flowchart - Navigator 2 Cannot Connect to an Array
provides a series of troubleshooting steps to follow if Navigator
Power LED
Check the power cables
is OFF
and connect them if
needed. Verify that the
rack has power and the
distribution buses are
is ON
Alarm LED
Cycle the power switch,
is ON
wait for the Ready LED to
come on, and check the
Alarm LED. Repeat three
Check the LAN cable
Ready LED
is ON
management console and
the array. Check for a
communications failure
between Navigator 2 and
the array. See Table 8.1
20 minutes, even with the power switch off.
Ready LED is OFF
Power LED is ON
Ready LED is OFF
Troubleshooting
Hitachi AMS 2000 Family Storage System Service Guide
turned on. Ready LED
is ON
Alarm LED is ON
times.
See "Recovering from
between the
Failures" in this chapter.
Yes
End
Contact HDS Support. See
"Getting Help" in this chapter.
Turn on the Power
switch and wait for
the Ready LED to
come on.
Ready LED
is OFF
End
No
Contact Net-
work Admin
6–9