Cisco NCS 4000 Series Troubleshooting Manual
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Cisco NCS 4000 Series Troubleshooting Manual

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Alarms Troubleshooting Guide for Cisco NCS 4000 Series
First Published: 2013-11-25
Last Modified: 2019-02-15
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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  • Page 1 Alarms Troubleshooting Guide for Cisco NCS 4000 Series First Published: 2013-11-25 Last Modified: 2019-02-15 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...

  • Page 3: Table Of Contents

    NA Conditions NR Alarms Trouble Characterizations Troubleshooting Alarms Clear the AIS Alarm DISK-SPACE Clear the DISK-SPACE Alarm EJECTOR-FLAPS-OPEN Clear the EJECTOR-FLAPS-OPEN Alarm FC-REDUNDANCY-LOST Clear the FC-REDUNDANCY-LOST Alarm FEC-MISM Clear the FEC MISM Alarm Alarms Troubleshooting Guide for Cisco NCS 4000 Series...
  • Page 4 Clear the LO TXPOWER Alarm Clear the LOF Alarm Clear the LOS Alarm Local Fault Clear the Local Fault (LF) Alarm Clear the MEA Alarm ODUk-AIS-PM Clear the ODUk AIS PM Alarm Alarms Troubleshooting Guide for Cisco NCS 4000 Series...
  • Page 5 Clear the OTUk IAE Alarm OTUk-LOM Clear the OTUk LOM Alarm OTUk-SD Clear the OTUk SD Alarm OTUk-SF Clear the OTUk SF Alarm Clear the RDI Alarm RP-REDUNDANCY-LOST Clear the RP-REDUNDANCY-LOST Alarm Alarms Troubleshooting Guide for Cisco NCS 4000 Series...
  • Page 6 Clear the TE-PORT-UNAVAILABLE Alarm Clear the TIM Alarm TIMING-FPGA-SEU Clear the TIMING-FPGA-SEU Alarm TIMING-ISOLATED-RACK Clear the TIMING-ISOLATED-RACK Alarm TIMING-LOAD-ERROR Clear the TIMING-LOAD-ERROR Alarm TIMING-PCI-ERROR Clear the TIMING-PCI-ERROR Alarm TIMING-PLL-VAL-ERROR Clear the TIMING-PLL-VAL-ERROR Alarm Alarms Troubleshooting Guide for Cisco NCS 4000 Series...

  • Page 7: Preface

    Communications, Services, and Additional Information, on page xiii Document Objectives This document provides information on how to troubleshoot the various NCS 4000 series router alarms. Audience To use this publication, you should be familiar with Cisco or equivalent optical transmission hardware and cabling, telecommunications hardware and cabling, electronic circuitry and wiring practices, and preferably have experience as a telecommunications technician.
  • Page 8 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Alarms Troubleshooting Guide for Cisco NCS 4000 Series viii...
  • Page 9 Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden. BEWAHREN SIE DIESE HINWEISE GUT AUF. Alarms Troubleshooting Guide for Cisco NCS 4000 Series...
  • Page 10 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Alarms Troubleshooting Guide for Cisco NCS 4000 Series...
  • Page 11 Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo. GUARDE ESTAS INSTRUÇÕES Alarms Troubleshooting Guide for Cisco NCS 4000 Series...
  • Page 12 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Alarms Troubleshooting Guide for Cisco NCS 4000 Series...

  • Page 13: Communications, Services, And Additional Information

    Cisco Bug Search Tool Cisco Bug Search Tool (BST) is a web-based tool that acts as a gateway to the Cisco bug tracking system that maintains a comprehensive list of defects and vulnerabilities in Cisco products and software. BST provides you with detailed defect information about your products and software.
  • Page 14 Preface Communications, Services, and Additional Information Alarms Troubleshooting Guide for Cisco NCS 4000 Series...

  • Page 15: Alarm Management

    NCS 4000 alarms organized by severity. The alarms are organized alphabetically. If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). • OTN Alarm Indexes, on page 1 •...

  • Page 16: Major Alarms

    INSTALL-IN-PROGRESS (NA) ODUk-SF-PM (NA) ISSU-IN-PROGRESS (NA) OTUk-BDI (NA) LO-RXPOWER (NA) OTUk-IAE (NA) LO-TXPOWER (NA) OTUk-SD (NA) ODUk-AIS-PM (NA) OTUk-SF (NA) ODUk-BDI-PM (NA) RDI (NA) ODUk-BIAE (NA) SD-L (NA) ODUk-FTFL (NA) SF-L/SF (NA) Alarms Troubleshooting Guide for Cisco NCS 4000 Series...

  • Page 17: Nr Alarms

    Service Effect Service-Affecting (SA) alarms are those that interrupt service could be Critical (CR), Major (MJ), or Minor (MN) severity alarms. Service-Affecting (SA) alarms indicate service is affected. State Alarms Troubleshooting Guide for Cisco NCS 4000 Series...

  • Page 18: Troubleshooting Alarms

    The clearing procedures for the above mentioned alarms are discussed on the subsequent pages. • LOF -Clear the LOF Alarm, on page 12 • LOS - Clear the LOS Alarm, on page 13 • FEC-MISM - Clear the FEC MISM Alarm, on page 6 Alarms Troubleshooting Guide for Cisco NCS 4000 Series...

  • Page 19: Disk-Space

    If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). DISK-SPACE Default Severity: Minor ( when 80% of disk space is full) , Major ( when 90% of disk space is full) and Critical (when 95% of disk space is full).

  • Page 20: Clear The Ejector-Flaps-Open Alarm

    If the condition does not clear, log into the Technical Support Website athttp://www.cisco.com/cisco/web/ support/index.html for more information or call Cisco TAC (1 800 553-2447). FC-REDUNDANCY-LOST Default Severity: Major (MJ) or Critical (CR), Non-Service-Affecting (NSA), or Service-Affecting (SA) Logical Object: PORT The Fabric Card Redundancy alarm occurs when one or more than one fabric card is removed.
  • Page 21 • 7% High Gain FEC If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). FPD-NEED-UPGRADE Default Severity: Major (MJ), Non-Service-Affecting (NSA) Logical Object: EQPT The FPD-NEED-UPGRADE alarm is raised when one or more FPDs are not in current state and require upgrade.
  • Page 22 Match the AcUPI value to the expected UPI value or set GFP_SF to active. If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). HI-LASERBIAS Default Severity: Not Alarmed (NA), Service-Affecting (SA) Logical Object: PORT The High Laserbias alarm occurs when the laser card has reached end of life.
  • Page 23 HI-TXPOWER If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). HI-TXPOWER Default Severity: Not Alarmed (NA), Service-Affecting (SA) Logical Object: PORT The High Transmit Power alarm occurs when the optical power coming out of the transmit fiber is too high.
  • Page 24 IMPROPRMVL If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/cisco/web/ support/index.html for more information or call Cisco TAC (1 800 553-2447). IMPROPRMVL Default Severity: Critical (CR), Service-Affecting (SA) Logical Object: PORT The Improper Removal alarm occurs when the card or pluggable is physically removed or reloaded.
  • Page 25 This alarm is raised when the license consumption is more than the licenses that have been allocated in the Cisco Smart Software Manager (CSSM) license cloud server. The alarm is cleared when more licenses are purchased and updated in the CSSM license cloud server.
  • Page 26 LO-TXPOWER If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). LO-TXPOWER Default Severity: Not Alarmed (NA), Service-Affecting (SA) Logical Object: PORT This alarm occurs when the optical power coming out of the transmit fiber is too low.
  • Page 27 If yes, swap the transmit and receive pairs. If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). Local Fault Default Severity: Major (MJ), Service-Affecting (SA) Logical Object: ETHERNET The Local Fault (LF) alarm occurs when there is a fault in the local OTN network.
  • Page 28 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447).
  • Page 29 Change the BDI bit in the SM/TCMi/PM overhead field to "0" for 5 consecutive frames. If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). ODUk-BIAE Default Severity: Not Alarmed (NA), Service-Affecting (SA) Logical Object: PORT ODUk - BIAE (Backward Incoming Alignment Error) alarm occurs if the BEI/BIAE bits in the SM/TCM overhead field (byte 3, bits 1 to 4) are "1011"...
  • Page 30 Change the IAE bit in the SM overhead field to "0" for 5 consecutive frames. If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). ODUk-LCK-PM Default Severity: Not Alarmed (NA), Service-Affecting (SA) Logical Object: PORT ODUk-LCK (Locked) alarm occurs when the upstream connection is locked, and no signal is passed through.
  • Page 31 ODUk-SD-PM If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). ODUk-SD-PM Default Severity: Not Alarmed (NA), Service-Affecting (SA) Logical Object: PORT ODUk-SD-PM (Signal Degrade) alarm occurs when the quality of signal is so poor that the Bit Error Rate (BER) on the incoming optical line passed the signal degrade threshold.
  • Page 32 {ascii | If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). OPUk-CSF Default Severity: Critical (CR), Service-Affecting (SA) Logical Object: PORT OPUk - CSF (Client Signal Fail) alarm occurs when the CSF bit in the OPUk PSI overhead is "1" for 3 consecutive 256-frame multiframes.
  • Page 33 An adaptation function may support more than one payload type. If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). OTUk-BDI Default Severity: Not Alarmed (NA), Service-Affecting (SA) Logical Object: PORT OTUk-BDI (Backward Defect Indication) alarm occurs when the BDI bit in the SM/TCMi/PM overhead field is "1"...
  • Page 34 OTUk-LOM If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). OTUk-LOM Default Severity: Critical (CR), Service-Affecting (SA) Logical Object: PORT LOM (Loss of Multiframe) alarm occurs when the multiframe alignment process is in the out-of-multiframe (OOM) state for 3 milliseconds.
  • Page 35 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). Default Severity: Not Alarmed (NA), Service-Affecting (SA) Logical Object: PORT The RDI-L signal indicates to the Line Terminating Equipment that its peer LTE has detected an AIS-L (or lower layer) defect on the signal that it (the first LTE) originated.
  • Page 36 10 minutes once the RP has been plugged or has been reloaded. If the condition does not clear, log into the Technical Support Website athttp://www.cisco.com/cisco/web/ support/index.html for more information or call Cisco TAC (1 800 553-2447). Remote Fault (RF) Default Severity: Major (MJ), Service-Affecting (SA) Logical Object: ETHERNET Remote Fault (RF) alarm is always a consequent action in the upstream direction of a local fault or is the result of loss of a signal.
  • Page 37 Clean the fibers at both ends to prevent line signal failure. Step 5 If the problem persists, check the transmitter at the other end of the optical line and contact Cisco TAC before replacing the same. If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/...
  • Page 38 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). Default Severity: Not Alarmed (NA) and Non-Service-Affecting (SA). Logical Object: PORT Threshold Cross Alert (TCA) alarm occurs when the Performance Monitoring (PM) counters cross the predefined threshold values.
  • Page 39 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). TE-PORT-UNAVAILABLE Default Severity: Major ( when only BACKUP TE-PORT is down) and Critical ( when both MASTER TE...
  • Page 40 | sapi } command. {ascii | If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). TIMING-FPGA-SEU Default Severity: Critical. Logical Object: None TIMING-FPGA-single error upset alarm.
  • Page 41 Reload is traffic impacting operation and should be carried in planned maintenance window. If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). TIMING-PCI-ERROR Default Severity: Critical. Logical Object: None TIMING-PCI-ERROR alarm occurs when communication with the Timing-FPGA is lost because of PCI error.
  • Page 42 TIMING-PLL-VAL-ERROR If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/c/en/us/support/ index.html for more information or call Cisco TAC (1 800 553-2447). TIMING-PLL-VAL-ERROR Default Severity: Critical. Logical Object: None TIMING-PLL-VAL-ERROR alarm occurs when the Timing-PLL version check has failed.
  • Page 43 OPUk-PTIM GFP-UP-MISMATCH OTN Critical Alarms OTN Major Alarms OTUk-BDI OTUk-IAE HI-LASERBIAS OTUk-LOM HI-RXPOWER OTUk-SD HI-TXPOWER OTUk-SF HOLDOVER-NOT-READY IMPROPRMVL INSTALL-IN-PROGRESS RP-REDUNDANCY-LOST ISSU-IN-PROGRESS SD-L SF-L LO-RXPOWER SIGLOSS LO-TXPOWER 5, 24 TE-LOS TE-PORT-UNAVAILABLE TIMING-FPGA-SEU Alarms Troubleshooting Guide for Cisco NCS 4000 Series IN-1...
  • Page 44 INDEX TIMING-ISOLATED-RACK TIMING-PCI-ERROR TIMING-LOAD-ERROR TIMING-PLL-VAL-ERROR Alarms Troubleshooting Guide for Cisco NCS 4000 Series IN-2...

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