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Cisco UCS C220 M4 Maintaining The Server
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Cisco UCS C220 M4 Maintaining The Server

Cisco UCS C220 M4 Maintaining The Server

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Download this manual See also: Installation and Servicing Manual, Service Notes
Maintaining the Server
This chapter describes how to diagnose server system problems using LEDs. It also provides information
about how to install or replace hardware components, and it includes the following sections:
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Server Monitoring and Management Tools
Cisco Integrated Management Interface
You can monitor the server inventory, health, and system event logs by using the built-in Cisco Integrated
Management Controller (Cisco IMC) GUI or CLI interfaces. See the user documentation for your
firmware release at the following URL:
http://www.cisco.com/en/US/products/ps10739/products_installation_and_configuration_guides_list.html
Server Configuration Utility
Cisco has also developed the Cisco Server Configuration Utility for C-Series servers, which can aid and
simplify the following tasks:
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You can download the ISO image from Cisco.com. See the user documentation for your version of the
utility at the following URL:
http://www.cisco.com/en/US/products/ps10493/products_user_guide_list.html
OL-32473-01
Server Monitoring and Management Tools, page 3-1
Status LEDs and Buttons, page 3-2
Preparing for Server Component Installation, page 3-8
Installing or Replacing Server Components, page 3-11
Service DIP Switches, page 3-67
Monitoring server inventory and health
Diagnosing common server problems with diagnostic tools and logs
Setting the BIOS booting order
Configuring some RAID configurations
Installing operating systems
C H A P T E R
Cisco UCS C220 M4 Server Installation and Service Guide
3
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Summary of Contents for Cisco UCS C220 M4

  • Page 1 Server Monitoring and Management Tools Cisco Integrated Management Interface You can monitor the server inventory, health, and system event logs by using the built-in Cisco Integrated Management Controller (Cisco IMC) GUI or CLI interfaces. See the user documentation for your firmware release at the following URL: http://www.cisco.com/en/US/products/ps10739/products_installation_and_configuration_guides_list.html...
  • Page 2 Table 3-1 for the LED states. Hard drive activity LED Temperature status LED Power button/power status LED Power supply status LED Identification button/LED Network link activity LED System status LED Cisco UCS C220 M4 Server Installation and Service Guide OL-32473-01...
  • Page 3 Green—The server is in main power mode. Power is supplied to all server • components. Unit identification Off—The unit identification function is not in use. • Blue—The unit identification function is activated. • Cisco UCS C220 M4 Server Installation and Service Guide OL-32473-01...
  • Page 4 Off—The Ethernet link is idle. • • Green—One or more Ethernet LOM ports are link-active, but there is no activity. Green, blinking—One or more Ethernet LOM ports are link-active, with • activity. Cisco UCS C220 M4 Server Installation and Service Guide OL-32473-01...
  • Page 5 Green, blinking—Traffic is present on the active link. 1-Gb Ethernet link speed Off—Link speed is 10 Mbps. • Amber—Link speed is 100 Mbps. • Green—Link speed is 1 Gbps. • Cisco UCS C220 M4 Server Installation and Service Guide OL-32473-01...
  • Page 6 Green, solid—12 V main power on; 12 V standby power on. Amber, blinking—Warning threshold detected but 12 V main power on. • Amber, solid—Critical error detected; 12 V main power off (for example, • over-current, over-voltage, or over-temperature failure). Cisco UCS C220 M4 Server Installation and Service Guide OL-32473-01...
  • Page 7 DIMM socket on the motherboard) to mLOM socket) Table 3-3 Internal Diagnostic LEDs, Definition of States LED Name State Internal diagnostic LEDs (all) • Off—Component is functioning normally. • Amber—Component has failed. Cisco UCS C220 M4 Server Installation and Service Guide OL-32473-01...
  • Page 8 Emergency shutdown—Press and hold the Power button for 4 seconds to force the main power off and immediately enter standby mode. Disconnect the power cords from the power supplies in your server to completely power off the server. Step 3 Cisco UCS C220 M4 Server Installation and Service Guide OL-32473-01...
  • Page 9 If desired, lock the latch by using a screwdriver to turn the lock 90-degrees clockwise. Figure 3-4 Removing the Top Cover Top cover Locking cover latch Cisco UCS C220 M4 Server Installation and Service Guide OL-32473-01...
  • Page 10 Cooling fan modules – Power supplies (when 1+1 redundant) – Hot-plug replacement—You must take the component offline before removing it for the following • component: NVMe PCIE SSD drives – Cisco UCS C220 M4 Server Installation and Service Guide 3-10 OL-32473-01...
  • Page 11 • Enabling or Disabling the Internal USB Port, page 3-38 • Replacing a Cisco Modular RAID Controller Riser (Internal Riser 3), page 3-38 • Replacing a Cisco Modular RAID Controller Card, page 3-40 Replacing a Modular RAID Controller Transportable Memory Module (TMM), page 3-42 •...
  • Page 12 14 Cisco modular RAID controller PCIe riser CPUs and heatsinks (up to two) (dedicated riser with horizontal socket) Embedded SATA RAID header for RAID 5 key 15 Cisco modular RAID controller card SD card bays on motherboard (two) 16 Embedded SATA RAID mini-SAS...
  • Page 13 Operating system support on 4K sector drives is as follows: Windows: Win2012 and Win2012R2; • Linux: RHEL 6.5, 6.6, 6.7, 7.0, 7.2; SLES 11 SP3, and SLES 12. ESXi/Vmware is not supported. Cisco UCS C220 M4 Server Installation and Service Guide 3-13 OL-32473-01...
  • Page 14 Under Boot Option Priorities, verify that the OS you installed is listed as your Boot Option #1. Setting Up Booting in UEFI Mode in the Cisco IMC GUI Use a web browser and the IP address of the server to log into the Cisco IMC GUI management interface. Step 1 Navigate to Server >...
  • Page 15 Figure 3-8 Replacing Hard Drives BAY 02 BAY 01 BAY 05 BAY 04 BAY 06 BAY 07 BAY 08 Ejector lever Drive tray securing screws (4) Release button – Cisco UCS C220 M4 Server Installation and Service Guide 3-15 OL-32473-01...
  • Page 16 Observe these restrictions for NVMe SFF 2.5-inch SSDs: • You can boot (UEFI only) from an NVMe SFF 2.5-inch SSD only with Cisco IMC 2.0(13) or later server firmware. For Cisco UCS Manager-integrated servers, booting is supported only with Cisco UCS Manager 3.1(2) or later software.
  • Page 17 Hot removal Enabling Hot-Plug Support in the System BIOS In Cisco IMC 2.0(13) and later, hot-plug (OS-informed hot-insertion and hot-removal) is disabled in the system BIOS by default. If the system was ordered with NVMe PCIe SSDs, the setting was enabled at the factory. No action •...
  • Page 18 Replacing a 2.5-inch Form-Factor NVMe PCIe SSD OS-surprise removal is not supported. OS-informed hot-insertion and hot-removal are supported only Note with Cisco IMC release 2.0(13) and later and they depend on your OS version. See Table 3-4 for support by OS.
  • Page 19 Connect both cable connectors to the two connectors on the riser 2B (see Figure 3-10). Route the cables to the front of the server using the recommended path through the chassis cable guides as shown in Figure 3-10. Cisco UCS C220 M4 Server Installation and Service Guide 3-19 OL-32473-01...
  • Page 20 Replace the server in the rack, replace cables, and then power on the server by pressing the Power button. Step 5 Figure 3-10 PCIe Riser Version 2B Cabling to Drive Backplane PCIe connector, Port A Cable connector on PCIe riser 2B (UCSC-PCI-2B-220M4) PCIe connector, Port B Cisco UCS C220 M4 Server Installation and Service Guide 3-20 OL-32473-01...
  • Page 21 For example, two Intel NVMe SFF 2.5-inch SSDs and two HHHL form-factor HGST SSDs is an invalid configuration. A valid configuration is two HGST NVMe SFF 2.5-inch SSDs and two HGST HHHL form-factor SSDs. Cisco UCS C220 M4 Server Installation and Service Guide 3-21 OL-32473-01...
  • Page 22 Carefully push down on both ends of the PCIe riser to fully engage its connector with the sockets on the motherboard. Replace the top cover. Replace the server in the rack, replace cables, and then power on the server by pressing the Power button. Cisco UCS C220 M4 Server Installation and Service Guide 3-22 OL-32473-01...
  • Page 23 Chapter 3 Maintaining the Server Installing or Replacing Server Components Figure 3-11 PCIe Riser Assembly Showing UCSC-PCI-2B-C220M4 Hinged rear-panel tab retainer Card socket on riser 2 version 2B Cisco UCS C220 M4 Server Installation and Service Guide 3-23 OL-32473-01...
  • Page 24 3-13. Press down gently on the fan module connector to fully engage it with the connector on the motherboard. Replace the top cover. Replace the server in the rack. Cisco UCS C220 M4 Server Installation and Service Guide 3-24 OL-32473-01...
  • Page 25 Chapter 3 Maintaining the Server Installing or Replacing Server Components Figure 3-13 Top View of Fan Module Openings in fan module for motherboard Fan connector to motherboard alignment pegs Cisco UCS C220 M4 Server Installation and Service Guide 3-25 OL-32473-01...
  • Page 26 [Statement 1015] The real-time clock (RTC) battery retains system settings when the server is disconnected from power. The battery type is CR2032. Cisco supports the industry-standard CR2032 battery, which can be purchased from most electronic stores. Remove the RTC battery (see...
  • Page 27 SD 2 FAN 4 PCIe Riser 2 FAN 3 PCIe Riser 1 CPU 1 FAN 2 FAN 1 RTC battery holder on motherboard Prying point on battery in holder Cisco UCS C220 M4 Server Installation and Service Guide 3-27 OL-32473-01...

  • Page 28: Table Of Contents

    Caution DIMMs and their sockets are fragile and must be handled with care to avoid damage during installation. Cisco does not support third-party DIMMs. Using non-Cisco DIMMs in the server might result in system Caution problems or damage to the motherboard.
  • Page 29 When memory mirroring is enabled, DIMMs must be installed in sets of 4, 6, or 8 as described in Memory Mirroring and RAS, page 3-30. Observe the DIMM mixing rules shown in Table 3-5. • Cisco UCS C220 M4 Server Installation and Service Guide 3-29 OL-32473-01...
  • Page 30 Furthermore, if memory mirroring is used, DRAM size is reduced by 50 percent for reasons of reliability. For details on populating recommended memory mirroring configurations, see the specification sheet for the server: Cisco UCS C220 M4 High Density Rack Server (Small Form-Factor Disk Drive Model) • Specification Sheet •...

  • Page 31: Replacing Dimms

    Push down evenly on the top corners of the DIMM until it is fully seated and the ejector levers on both ends lock into place. Replace the top cover. Replace the server in the rack, replace cables, and then power on the server by pressing the Power button. Cisco UCS C220 M4 Server Installation and Service Guide 3-31 OL-32473-01...

  • Page 32: Caution

    Cisco UCS Manager 2.2(7) or 3.1(1) (UCSM-managed system only) Cisco UCS Manager Release 2.2(4) introduced a server pack feature that allows Intel v4 CPUs to run Note with Cisco UCS Manager Release 2.2(4) or later. The UCS Manager Capability Catalog must be updated to 2.2(7c) or later.
  • Page 33 Unclip the first retaining latch labeled with the icon, and then unclip the second retaining latch labeled with the icon. See Figure 3-16. Open the hinged CPU cover plate. Cisco UCS C220 M4 Server Installation and Service Guide 3-33 OL-32473-01...

  • Page 34: Figure

    Close the hinged CPU cover plate. Clip down the CPU retaining latch with the icon, and then clip down the CPU retaining latch with the icon. See Figure 3-16. Cisco UCS C220 M4 Server Installation and Service Guide 3-34 OL-32473-01...
  • Page 35 Using the syringe of thermal grease provided with the CPU (UCS-CPU-GREASE3=), apply 2 cubic centimeters of thermal grease to the top of the CPU. Use the pattern shown in Figure 3-18 to ensure even coverage. Figure 3-18 Thermal Grease Application Pattern Cisco UCS C220 M4 Server Installation and Service Guide 3-35 OL-32473-01...
  • Page 36 Additional CPU-Related Parts to Order with RMA Replacement Motherboards When a return material authorization (RMA) of the motherboard or CPU is done on a Cisco UCS C-series server, additional parts might not be included with the CPU or motherboard spare bill of materials (BOM).

  • Page 37: Cpu 2

    Replacing an Internal SD Card The server has two internal SD card bays on the motherboard. Dual SD cards are supported. RAID 1 support can be configured through the Cisco IMC interface. Remove the SD card that you are replacing:...
  • Page 38 Replacing a Cisco Modular RAID Controller Riser (Internal Riser 3) The server has a dedicated internal riser 3 that is only used for the Cisco modular RAID controller card. This riser plugs into a dedicated motherboard socket and provides a horizontal socket for the Cisco modular RAID controller card.
  • Page 39 PCIe Riser 2 FAN 3 PCIe Riser 1 CPU 1 FAN 2 FAN 1 Cisco modular RAID controller riser Cisco modular RAID controller card in riser assembly (top of bracket) Cisco UCS C220 M4 Server Installation and Service Guide 3-39 OL-32473-01...
  • Page 40 Maintaining the Server Installing or Replacing Server Components Replacing a Cisco Modular RAID Controller Card The server can use a Cisco modular RAID controller card that plugs into a horizontal socket on a dedicated internal riser 3. See also: •...
  • Page 41 Card socket on upside down riser Thumbscrew on card Guide channel on riser Threaded standoff on riser CAUTION: Do not scrape the underside of the card on this threaded standoff. Cisco UCS C220 M4 Server Installation and Service Guide 3-41 OL-32473-01...
  • Page 42 Press down on the TMM until the plastic clips on the bracket close over each end of the TMM. Press down on the TMM to fully seat its connector with the socket on the card. Install the modular RAID controller card back into the riser: Step 6 Cisco UCS C220 M4 Server Installation and Service Guide 3-42 OL-32473-01...
  • Page 43 Step 8 Replace the top cover. Step 9 Replace the server in the rack, replace cables, and then power on the server by pressing the Power button. Step 10 Cisco UCS C220 M4 Server Installation and Service Guide 3-43 OL-32473-01...
  • Page 44 Side view, socket on modular RAID card Guide pegs on bracket protruding through Side view, connector on underside of TMM guide holes on TMM SCPM cable connector on TMM Side view, securing clips Cisco UCS C220 M4 Server Installation and Service Guide 3-44 OL-32473-01...
  • Page 45 Install a new SCPM: Set the new SCPM into the mounting bracket. Connect the cable from the Cisco modular RAID controller to the new SCPM. Close the retainer bar over the SCPM. Push down until the securing clip clicks and holds down the retainer bar.
  • Page 46 Locate the module on the motherboard (see Figure 3-24). Hold the retention clips on the header open while you grasp the RAID key board and pull straight up (see Figure 3-25). Cisco UCS C220 M4 Server Installation and Service Guide 3-46 OL-32473-01...
  • Page 47 Retention clip in installed position Replace the top cover. Step 4 Replace the server in the rack, replace cables, and then power on the server by pressing the Power button. Step 5 Cisco UCS C220 M4 Server Installation and Service Guide 3-47 OL-32473-01...
  • Page 48 Replace the top cover. Step 3 Replace the server in the rack, replace cables, and then power on the server by pressing the Power button. Step 4 Cisco UCS C220 M4 Server Installation and Service Guide 3-48 OL-32473-01...
  • Page 49 PSU 1 CPU 2 SD 2 FAN 4 PCIe Riser 2 FAN 3 PCIe Riser 1 CPU 1 FAN 2 FAN 1 PCIe riser assembly bracket Chassis alignment channels Cisco UCS C220 M4 Server Installation and Service Guide 3-49 OL-32473-01...
  • Page 50 Installing or Replacing Server Components Replacing a PCIe Card Cisco supports all PCIe cards qualified and sold by Cisco. PCIe cards not qualified or sold by Cisco are Caution the responsibility of the customer. Although Cisco will always stand behind and support the C-Series rack-mount servers, customers using standard, off-the-shelf, third-party cards must go to the third-party card vendor for support if any issue with that particular third-party card occurs.
  • Page 51 Maintaining the Server Installing or Replacing Server Components Replacing a PCIe Card Note If you are installing a Cisco UCS Virtual Interface Card, there are prerequisite considerations. See Special Considerations for Cisco UCS Virtual Interface Cards, page 3-53. Note If you are installing a RAID controller card, see...
  • Page 52 Chapter 3 Maintaining the Server Installing or Replacing Server Components Figure 3-29 PCIe Riser Assembly Hinged rear-panel tab retainer Card socket on riser 2 version 2B Cisco UCS C220 M4 Server Installation and Service Guide 3-52 OL-32473-01...
  • Page 53 UCSC-MLOM-C40Q-03 1. For Cisco UCS VIC1385, always use the primary slot 1 for optimal performance. You can use the other supported slot, but you might see degraded performance. If multiple VIC cards are present, give the Cisco UCS VIC1385 priority on primary slot 1 for best performance.
  • Page 54 All slots can support the higher device power draw of 55 W (75 W maximum) when configured with the override parameter in the IO Accelerator VSL software. See the Cisco UCS power calculator to determine the total power draw for your exact server Note configuration: http://www.cisco.com/assets/cdc_content_elements/flash/dataCenter/cisco_ucs_power_calculator/...
  • Page 55 If the system BIOS does not have sufficient memory space to load any PCIe option ROM, it skips loading that option ROM, reports a system event log (SEL) event to the Cisco IMC controller and reports the following error in the Error Manager page of the BIOS Setup utility:...
  • Page 56 VICs that are not required for the system boot configuration by using the Network Adapters page in the Cisco IMC Web UI to free up some 16-bit I/O resources. Each VIC uses a minimum 16 KB of 16-bit I/O resource, so disabling PXE boot on Cisco VICs would free up some 16-bit I/O resources that can be used for other PCIe cards that are installed in the system.
  • Page 57 Supported Version Version Intel v3 TPM 1.2 2.0(3) 2.2(3) TPM 2.0 2.0(10) 2.2(7) or 3.1(1) Intel v4 TPM 1.2 2.0(10) 2.2(7) or 3.1(1) TPM 2.0 2.0(10) 2.2(7) or 3.1(1) Cisco UCS C220 M4 Server Installation and Service Guide 3-57 OL-32473-01...
  • Page 58 Replace the server in the rack and then power on the server by pressing the Power button. Continue with Enabling TPM Support in the BIOS, page 3-60. Step 3 Cisco UCS C220 M4 Server Installation and Service Guide 3-58 OL-32473-01...
  • Page 59 PSU 1 CPU 2 SD 2 FAN 4 PCIe Riser 2 FAN 3 PCIe Riser 1 CPU 1 FAN 2 FAN 1 TPM socket and screw hole on motherboard Cisco UCS C220 M4 Server Installation and Service Guide 3-59 OL-32473-01...
  • Page 60 When prompted, press F2 to enter the BIOS Setup utility. Step 2 Verify that the prerequisite BIOS values are enabled: Step 3 Choose the Advanced tab. Choose Intel TXT(LT-SX) Configuration to open the Intel TXT(LT-SX) Hardware Support window. Cisco UCS C220 M4 Server Installation and Service Guide 3-60 OL-32473-01...
  • Page 61 Return to the Intel TXT(LT-SX) Hardware Support window if you are not already there. Set TXT Support to Enabled. Press F10 to save your changes and exit the BIOS Setup utility. Step 5 Cisco UCS C220 M4 Server Installation and Service Guide 3-61 OL-32473-01...
  • Page 62 Replace the top cover. Step 6 Replace the server in the rack, replace cables, and then power on the server by pressing the Power button. Step 7 Cisco UCS C220 M4 Server Installation and Service Guide 3-62 OL-32473-01...
  • Page 63 PCIe Riser 2 FAN 3 PCIe Riser 1 CPU 1 FAN 2 FAN 1 mLOM card socket location on motherboard (under a PCIe riser 1 card and the RAID controller card) Cisco UCS C220 M4 Server Installation and Service Guide 3-63 OL-32473-01...
  • Page 64 Push the power supply into the bay until the release lever locks. Connect the power cord to the new power supply. If you shut down the server, press the Power button to return the server to main power mode. Cisco UCS C220 M4 Server Installation and Service Guide 3-64 OL-32473-01...
  • Page 65 Step 1 Turn off the DC power source from your facility’s circuit breaker to avoid electric shock hazard. The required DC input cable is Cisco part CAB-48DC-40A-8AWG. This 3-meter cable has a 3-pin Note connector on one end that is keyed to the DC input socket on the power supply, as shown in Figure 3-33.
  • Page 66 14 AWG (2 mm), minimum 60° C wire, or as permitted by the local code. Figure 3-32 for the location of the grounding lug screw-hole on the chassis rear panel. Cisco UCS C220 M4 Server Installation and Service Guide 3-66 OL-32473-01...
  • Page 67 Not used—Switch 3 • Clear CMOS—Switch 4 • Figure 3-34 Service DIP Switches (SW6) DIP switch block SW6 Clear password switch 2 BIOS recovery switch 1 Clear CMOS switch 4 Cisco UCS C220 M4 Server Installation and Service Guide 3-67 OL-32473-01...
  • Page 68 • ****BIOS FLASH IMAGE CORRUPTED**** Flash a valid BIOS capsule file using Cisco IMC WebGUI or CLI interface. IF Cisco IMC INTERFACE IS NOT AVAILABLE, FOLLOW THE STEPS MENTIONED BELOW. 1. Connect the USB stick with recovery.cap file in root folder.
  • Page 69 Maintaining the Server Service DIP Switches During the BIOS update, Cisco IMC shuts down the server and the screen goes blank for about Note 10 minutes. Do not unplug the power cords during this update. Cisco IMC powers on the server after the update is complete.
  • Page 70 Slide the clear password DIP switch from the closed position back to default position 2 (see Step 10 Figure 3-34). If you do not move the jumper, the password is cleared every time that you power-cycle the Note server. Cisco UCS C220 M4 Server Installation and Service Guide 3-70 OL-32473-01...
  • Page 71 Replace the top cover, replace the server in the rack, replace power cords and any other cables, and then Step 11 power on the server by pressing the Power button. Cisco UCS C220 M4 Server Installation and Service Guide 3-71 OL-32473-01...
  • Page 72 Replace the top cover, replace the server in the rack, replace power cords and any other cables, and then Step 11 power on the server by pressing the Power button. Cisco UCS C220 M4 Server Installation and Service Guide 3-72 OL-32473-01...