Hitachi AMS 2100 Hardware Manual page 252

•
NOTE: If Navigator 2 cannot access the AMS 2100/2300 array, the array
may be turned off or there may be a network failure between Navigator 2
and the array.
4. If you received an email about the failure or used SNMP to detect the
failure, check that the hardware serial number in the email/SNMP
matches the one on The AMS 2100/2300 array (see
page
5. Check the status column of the system that matches the hardware serial
number checked in the previous step.
• Normal = The AMS 2100/2300 array is operating normally. The
fault may have occurred between the array and the host. See "A
failure other than an array failure occurs" in
and Solutions, on page
• Navigator 2 cannot access the AMS 2100/2300 array. The MAIN
SW switch may be set to the OFF position or a network failure may
have occurred between the host and the array. See "Navigator 2
cannot communicate with the array" in
Solutions, on page
6. From the Arrays area shown in
of the array. When the next screen appears, click either Alerts &
Events in the Array List window or Check for Errors in the Common
Array Tasks area. In the Alert Parts tab, check for the failed part, such
as a disk drive (see
• If a disk drive is shown, replace the drive. See
in chapter 9.
• If the AMS 2100/2300 array is shown, the array is faulty and
should be replaced.
• If neither appears in the failure list window, a software failure may
have occurred. See
1:Problems and Solutions, on page
•
8–12
8-11).
8-2.
Figure
An unidentified failure has occurred
Figure 8-4: Example of the Failure Parts List Tab
Troubleshooting
Hitachi AMS 2100/2300 Storage System Hardware Guide
8-2.
Table 8-1:Problems and
Figure 8-3 on page
8-4).
8-2.
Figure 8-3 on
Table 8-1:Problems
8-11, click the name
Adding a disk drive
in Table 8-