Getting Help; Troubleshooting Tables - Hitachi AMS 2100 Hardware Manual

Getting help

If you have difficulty with any of the procedures included in this chapter, or
if a procedure does not provide the answer or results you expect, please
contact the Hitachi Data Systems Customer Support team. See the
help section in the Preface for information about accessing the support
portal.

Troubleshooting tables

Table 8-1
described in this chapter. The solutions include flowcharts and other
instructions to assist you to solve these problems.
•
Symptom
Missing or •
damaged parts
•
A failure other No power to host and/or
than an array array
failure occurs
Communication failure with
host
Array or part has Array or part has failed
failed
An unidentified Software failure
failure has
occurred
8–2
lists common problems and their solutions. Detailed solutions are
Table 8-1: Problems and Solutions
Possible Cause
Packing error
Shipping damage
Troubleshooting
Hitachi AMS 2100/2300 Storage System Hardware Guide
Action
If any of the contents listed on the packing list that is
included with the unit are missing or damaged,
contact your place of purchase.
1. Check that the host and the array are turned on.
2. Ensure that power cables to the equipment are
connected.
3. Ensure that the power source is operational.
1. Verify that the port activity LEDs on the Fibre
Channel data ports being used are is ON. If not, try a
different Fibre Channel data port.
2. Check the LUN Manager, mapping and LUN
settings.
1. Start Navigator 2. If it fails to start, see
2 does not start, below.
2. Go to the Explorer pane and select Resources >
Arrays.
3. In the Array List window, check for a failed array.
If you find one, select Components > Trays.
4. From the Alerts screen, click Details to check for
additional failed parts.
5. Read any detailed information about the failed
part.
6. If the failed component is a drive, order a
replacement drive from the Web Portal at
support.hds.com.
1. If using preinstalled software (see
benefits on page 1-11), refer to the documentation
for that product.
2. Turn off the AMS 2100/2300 array. Verify that the
front panel Power LED goes OFF. If the Power LED is
ON, disconnect both power cables and verify that the
front panel Power LED is OFF.
3. Turn on the AMS 2100/2300 array and verify that
the Ready LED goes ON.
4. If these steps do not resolve the problem, see
Array or part has failed, above.
Getting
Navigator
http://
Features and