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TROUBLESHOOTING & MAINTENANCE
This section gives solutions to common V38r problems you may encounter when
using the device and guidelines for taking care of your V38r. If you encounter a
problem that you cannot solve, contact your reseller or ViewSonic Customer
Support. See the "Customer Support" section for contact information.
Reset the V38r
Warm reset – do this first!
A Warm reset may be required on rare occasions if your V38r completely locks up.
To do a Warm reset, press and hold both the POWER and the HOME buttons down
for four (4) seconds. This should unlock the device. If not, do a Cold reset.
Cold reset
WARNING! all customization in SDRAM (files, programs,
and settings) will be lost with a Cold reset. As a precaution,
make sure the backup battery switch is in the ON position,
then drag any changed files that you want to protect to the
V38r's Permanent Storage folder before removing the
battery.
If the Warm reset did not work and your V38r locks up or fails to respond to the
stylus, do a Cold reset as follows: press and hold the POWER button down for 15
seconds to reset the device to factory settings.
ViewSonic V38r with Pocket PC OS
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