NEC SL2100 Installation Manual page 40

SL2100
Program No.
41-08-04
With a VRS set as the announcement source (Program 41-08-03):
Program No.
41-11-01
O
41-11-02
41-11-03
41-11-04
41-11-05
41-11-07
41-11-08
22-01-11
With a InMail set as the announcement source:
Program No.
41-19-01
41-19-02
41-19-03
41-19-04
41-19-05
41-19-07
3-18
ACD Overflow Options – ACD Overflow Transfer Time
Overflow out of the ACD queue (mode 5 only) occurs after this timer expires. It starts as soon as a
call goes into queue. Disable this timer (0) if you want queued callers to stay in queue until they are
answered or they hang up.
If Program 41-11-07 or 41-19-07 is set, call will disconnect.
When it times out, the system overflows the caller to the destination defined in Program 41-09-01.
VRS Delay Announcement – Delay Message Start Timer
For each ACD group (1~8), determine how long the system waits before playing the Delay Message
(0~64800 seconds).
VRS Delay Announcement – 1st Delay Message Number
For each ACD group (1~8), set the 1st Delay Message Number (01~101).
VRS Delay Announcement – 1st Delay Message Sending Count
For each ACD group (1~8), determine how many times the 1st Delay Message is played to the caller
(0~255).
VRS Delay Announcement – 2nd Delay Message Number
For each ACD group (1~8), set the 2nd Delay Message Number (01~101).
VRS Delay Announcement – 2nd Waiting Message Sending Count
For each ACD group (01~8), determine how many times the 2nd Delay Message is played to the
caller (0~255).
VRS Delay Announcement – ACD Forced Disconnect Time After the 2nd Message
For each ACD group (1~8), assign how long the system should wait after the end of the 2nd An-
nouncement Message before disconnecting the call (0~64800).
VRS Delay Announcement – Queue Depth Announcement
For each ACD Group (1~8), use (0) to disable the Queue Depth Announcements, (1) after the 1st
Delay Announcement only, (2) after the 2nd Delay Announcement only, or (3) after both the 1st and
2nd.
System Options for Incoming Calls – VRS Waiting Message Interval Time
Set the timer for the interval between the Delayed Messages (0~64800 seconds).
ACD Voice Mail Delay Announcement – Delay Message Start Time
For each ACD Group (1~8), set how long the system waits before playing the first Delay Announce-
ment (0~64800 seconds).
ACD Voice Mail Delay Announcement – Mailbox Number for 1st Announcement Message
For each ACD Group (1~8), set the mailbox number to be used for the 1st Delay Announcement.
ACD Voice Mail Delay Announcement – 1st Delay Message Sending Count
For each ACD Group (1~8), determine how many times the 1st Delay Message is played to the call-
er (0~255).
ACD Voice Mail Delay Announcement – Mailbox Number for 2nd Announcement Message
For each ACD Group (1~8), set the mailbox number to be used for the 2nd Delay Announcement.
ACD Voice Mail Delay Announcement – 2nd Delay Message Sending Count
For each ACD Group (1~8), determine how many times the 2nd Delay Message is played to the call-
er (0~255).
ACD Voice Mail Delay Announcement – ACD Forced Disconnect Time After 2nd Announce-
ment
For each ACD Group (1~8), assign how long the system should wait after the end of the 2nd An-
nouncement Message before disconnecting the call (0~64800 seconds).
Program Name / Description
Program Name / Description
Program Name / Description
ISSUE 1.0
Overflow Options