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Dell 13 7000 2-in-1 Service Manual

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Inspiron 13 7000 2-in-1

Service Manual

Computer Model: Inspiron 13-7373
Regulatory Model: P83G
Regulatory Type: P83G001

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Summary of Contents for Dell 13 7000 2-in-1

  • Page 1: Service Manual

    Inspiron 13 7000 2-in-1 Service Manual Computer Model: Inspiron 13-7373 Regulatory Model: P83G Regulatory Type: P83G001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......9 ..................9 Before you begin ..................9 Safety instructions ................10 Recommended tools ....................11 Screw list After working inside your computer......13 Removing the base cover..........14 ....................14 Procedure Replacing the base cover..........17 ....................
  • Page 4 Replacing the coin-cell battery........23 ....................23 Procedure ..................23 Post-requisites Removing the heat sink..........24 ....................24 Prerequisites ....................24 Procedure Replacing the heat sink..........26 ....................26 Procedure ..................26 Post-requisites Removing the fan............27 ....................27 Prerequisites ....................27 Procedure Replacing the fan............29 ....................29 Procedure ..................
  • Page 5 Replacing the power-adapter port....... 35 ....................35 Procedure ..................35 Post-requisites Removing the wireless card......... 36 ................... 36 Prerequisites ....................36 Procedure Replacing the wireless card..........38 ....................38 Procedure ..................39 Post-requisites Removing the display assembly........40 ................... 40 Prerequisites ....................40 Procedure Replacing the display assembly........
  • Page 6 Replacing the solid-state drive........50 ....................50 Procedure ..................50 Post-requisites Removing the system board......... 51 .................... 51 Prerequisites ....................51 Procedure Replacing the system board.........55 ....................55 Procedure ..................56 Post-requisites Removing the status-light board........57 ....................57 Prerequisites ....................57 Procedure Replacing the status-light board........
  • Page 7 Replacing the keyboard..........67 ....................67 Procedure ..................68 Post-requisites Removing the palm-rest assembly....... 69 ................... 69 Prerequisites ....................70 Procedure Replacing the palm-rest assembly........ 71 ....................71 Procedure ..................72 Post-requisites Downloading drivers.............73 ..............73 Downloading the audio driver ............. 73 Downloading the graphics driver ..............
  • Page 8 Flashing the BIOS ....90 Enhanced Pre-Boot System Assessment (ePSA) diagnostics ............91 Running the ePSA diagnostics ....................91 Diagnostics ...................93 Flea power release ..................93 Wi-Fi power cycle Getting help and contacting Dell........94 ..................94 Self-help resources ..................95 Contacting Dell...

  • Page 9: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 10: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 11: Screw List

    Screw list The following table provides the list of screws that are used for securing different components. Table 1. Screw list Component Secured to Screw type Quantity Screw image Bottom cover Palm-rest M2.5x5 assembly Battery Palm-rest M2x3 assembly Keyboard bracket M2x3 Wireless card Keyboard bracket M2x3 Power-adapter...
  • Page 12 Component Secured to Screw type Quantity Screw image Keyboard Keyboard Palm- M1.4x2 bracket rest assembly Keyboard Palm-rest M1.2x1.5 assembly...

  • Page 13: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 14: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Loosen the captive screw that secures the base cover to the palm-rest assembly.
  • Page 15 Using a plastic scribe, pry the base cover off the palm-rest assembly. Lift the base cover off the palm-rest assembly. Using the pull tab, disconnect the battery cable from the system board.
  • Page 16 Turn the computer over, open the display, then press and hold the power button for 15 seconds to ground the system board.

  • Page 17: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the battery cable to the system board. Align the tabs on the base cover with the slots on the palm-rest assembly and snap the base cover into place.

  • Page 18: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the speaker cable from the routing guides on the battery.
  • Page 19 Lift the battery off the palm-rest assembly.

  • Page 20: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 21: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 22 Peel the coin-cell battery off the keyboard bracket.

  • Page 23: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the keyboard bracket. Connect the coin-cell battery cable to the I/O board.

  • Page 24: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 25 Lift the heat sink off the system board.

  • Page 26: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 27: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the fan cable from the system board.
  • Page 28 Lift the fan off the keyboard bracket.

  • Page 29: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the keyboard bracket. Replace the two screws (M2x3) securing the fan to the keyboard bracket.

  • Page 30: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the speaker cable from the system board.
  • Page 31 Lift the right speaker off the palm-rest assembly.

  • Page 32: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, align and place the right speaker on the palm-rest assembly.

  • Page 33: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the power-adapter port cable from the system board.
  • Page 34 Lift the power-adapter port off the palm-rest assembly.

  • Page 35: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Insert the power-adapter port into the slot on the palm-rest assembly. Replace the screw (M2x3) that secures the power adapter port to the palm-rest assembly.

  • Page 36: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Locate the wireless card on the I/O board and then lift the Mylar from the...
  • Page 37 Remove the screw (M2x3) that secures the wireless-card bracket and wireless card to the keyboard bracket. Lift the wireless-card bracket off the wireless card. Disconnect the antenna cables from the wireless card. Slide and remove the wireless card from the I/O board.

  • Page 38: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 39: Post-Requisites

    Replace the screw (M2x3) that secures the wireless card to the keyboard bracket. Post-requisites Replace the base cover.

  • Page 40: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in Removing the wireless card.
  • Page 41 Open the latch and disconnect the touchscreen-board cable from the system board. Turn the computer over and open the display as far as possible. Then place the computer face down on a flat surface. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
  • Page 42 Gently lift the display assembly off the palm-rest assembly.

  • Page 43: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 44: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.
  • Page 45 Disconnect the coin-cell battery cable from the I/O board. Remove the two screws (M2x2) that secure the I/O board to the keyboard bracket.
  • Page 46 Lift the I/O board off the palm-rest assembly.

  • Page 47: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the I/O board on the palm-rest assembly and keyboard bracket. Align the screw holes on the I/O board with the screw hole on the palm-rest assembly and the screw hole on the keyboard bracket.

  • Page 48: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

  • Page 49: Procedure

    Procedure Locate the solid-state drive on the system board. Remove the screw (M2x3) that secures the solid-state drive to the keyboard bracket. Slide and remove the solid-state drive from the solid-state drive slot on the system board.

  • Page 50: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notch on the solid-state drive with the tab on the solid-state drive slot.

  • Page 51: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 52 Open the latch and disconnect the I/O-board cable from the system board. Remove the two screws (M2x3) that secure the Type-C port bracket to the system board and the palm-rest assembly. Lift the Type-C port bracket off the system board. Disconnect the speaker cable from the system board.
  • Page 53 Open the latch and disconnect the status-light board cable from the system board. Remove the two screws (M2x2) that secure the system board to the keyboard bracket.
  • Page 54 Lift the system board off the palm-rest assembly.

  • Page 55: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 56: Post-Requisites

    Replace the two screws (M2x3) that secure the Type-C port bracket to the system board and the palm-rest assembly. Replace the adhesive tapes that cover the following connectors on the system board: – I/O-board cable connector – touchscreen-board cable connector –...

  • Page 57: Removing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 58 Slide the status-light board cable under the speaker cable and lift the status-light board off the palm-rest assembly.

  • Page 59: Replacing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the status-light board in the slot on the palm-rest assembly and snap it into place.

  • Page 60: Removing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 61 Peel off the two adhesive tapes that secure the touchpad to the keyboard bracket. Remove the four screws (M2x2) securing the touchpad to the palm rest assembly.
  • Page 62 Slide and lift the touchpad from the slot on the palm-rest assembly.

  • Page 63: Replacing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the touchpad under the status-light board cable into the slots on the palm- rest assembly.

  • Page 64: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 65 Lift the keyboard bracket off the keyboard. Remove the six screws (M1.2x1.5) that secure the keyboard to the palm-rest assembly.
  • Page 66 Lift the keyboard off the palm-rest assembly.

  • Page 67: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the keyboard cable on the back of the keyboard. Align the keyboard cable along the folding line and fold the keyboard cable.

  • Page 68: Post-Requisites

    Replace the 27 screws (M1.4x2) that secure the keyboard bracket and the keyboard to the palm-rest assembly. Replace the two adhesive tapes that secure the touchpad to the keyboard bracket. Post-requisites Replace the system board. Replace the fan. Replace the heat sink.

  • Page 69: Removing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 70: Procedure

    Procedure After performing all the prerequisites, we are left with the palm rest.

  • Page 71: Replacing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest face down on a clean and flat surface.

  • Page 72: Post-Requisites

    Post-requisites Replace the keyboard. Replace the touchpad. Replace the status-light board. Replace the system board. Replace the fan. Replace the heat sink. Replace the solid-state drive. Replace the board. Replace the display assembly. 10 Replace the wireless card. Replace the coin-cell battery.

  • Page 73: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 74: Downloading The Usb 3.0 Driver

    Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 75: Downloading The Chipset Driver

    Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself.
  • Page 76 Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Scroll down the page and expand Network.

  • Page 77: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears. you can: •...

  • Page 78: Bios Overview

    Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only.

  • Page 79: System Setup Options

    During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 80 General Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 81 General Battery Information Displays the battery health information. Boot Sequence Boot Sequence Displays the boot sequence. Boot List Option Displays the available boot options. Advanced Boot Options Enable Legacy Option Enable or disable the Legacy Option ROMs. ROMs Enable Attempt Legacy Enable or disable Attempt Legacy Boot.
  • Page 82 System Configuration USB PowerShare Enable or disable charging external devices through the USB PowerShare port. Audio Enable or disable the integrated audio controller. Keyboard Illumination Configures operating mode of the keyboard illumination feature. Keyboard Backlight with Enable or disable Keyboard Backlight with AC. NOTE: This option does not affect Keyboard Illumination.
  • Page 83 Security Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set. Non-Admin Setup Changes Enable or disable changes to the setup options when an administrator password is set. UEFI Capsule Firmware Enable or disable BIOS updates through UEFI Updates capsule update packages.
  • Page 84 Table 8. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. Table 9. System setup options—Performance menu Performance Multi Core Support Enable multiple cores.
  • Page 85 Power Management USB Wake Support Enable the USB devices to wake the computer from Standby. Wake on LAN Enable the LAN signal to wake the computer from the off state or hibernation. NOTE: This feature only works when the computer is connected to AC. Advanced Battery Charge Enable Advanced Battery Charge Configuration Configuration...
  • Page 86 Table 12. System setup options—Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O.

  • Page 87: System And Setup Password

    Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 88: Deleting Or Changing An Existing System And/Or Setup Password

    Select System Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: – A password can have up to 32 characters. – The password can contain the numbers 0 through 9. –...

  • Page 89: Clearing Cmos Settings

    Press and hold the power button for 25 seconds to perform Real Time Clock (RTC) battery reset. Release the power button. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 90: Troubleshooting

    Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 91: Running The Epsa Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.
  • Page 92 Solid white – Power adapter is connected and the battery has more than 5 percent charge. Amber – Computer is running on battery and the battery has less than 5 percent charge. • Power adapter is connected and the battery is fully charged. •...

  • Page 93: Flea Power Release

    Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white – Caps Lock enabled. • Off – Caps Lock disabled. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed.

  • Page 94: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 18. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Accessing help In Windows search, type Help and Support, and press Enter.

  • Page 95: Contacting Dell

    Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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