Repairs; Disposal - GE F650 User Manual

1.4 650 HARDWARE

1.4.6 Repairs

The firmware and software can be upgraded without return of the device to the factory.
For issues not solved by troubleshooting, the process to return the device to the factory for repair is as follows:
• Contact a GE Grid Solutions Technical Support Center. Contact information is found in the first chapter.
• Obtain a Return Materials Authorization (RMA) number from the Technical Support Center.
• Verify that the RMA and Commercial Invoice received have the correct information.
• Tightly pack the unit in a box with bubble wrap, foam material, or styrofoam inserts or packaging peanuts to cushion
the item(s). You may also use double boxing whereby you place the box in a larger box that contains at least 5 cm of
cushioning material.
• Ship the unit by courier or freight forwarder, along with the Commercial Invoice and RMA, to the factory.
• Fax a copy of the shipping information to the GE Grid Solutions service department. Customers are responsible for
shipping costs to the factory, regardless of whether the unit is under warranty.
Use the detailed return procedure outlined at
https://www.gegridsolutions.com/multilin/support/ret_proc.htm
The current warranty and return information are outlined at
https://www.gegridsolutions.com/multilin/warranty.htm

1.4.7 Disposal

The F650 is intended to be part of defective large-scale stationary industrial tools and large-scale fixed installations. This
product cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling return this
product to your supplier or a designated collection point. For more information go to
1-22 F650 DIGITAL BAY CONTROLLER
CHAPTER 1: GETTING STARTED
www.recyclethis.info.
GEK-113000-AF