Power Led Stays Amber; Internet Or Ethernet Port Leds Are Off; Wifi Led Is Off; You Cannot Log In To The Router - NETGEAR R6900P User Manual

Power LED Stays Amber

When the router is turned on, the Power LED turns amber for up to two minutes and then turns white. If the
LED does not turn white, this indicates a problem with the router.
If the Power LED is still amber three minutes after you turn on power to the router, do the following:
• Cycle the power to see if the router recovers.
• Press and hold the Reset button to return the router to its factory settings. For more information, see
Return the Router to Its Factory Default Settings
If the error persists, a hardware problem might be the cause. Contact technical support at
netgear.com/support.

Internet or Ethernet Port LEDs Are Off

If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet connection is made,
check the following:
• Make sure that the Ethernet cable connections are secure at the router and at the modem or computer.
• Make sure that power is turned on to the connected modem or computer.
• Be sure that you are using the correct cable.
When you connect the router's Internet port to a modem, use the cable that was supplied with the modem.
This cable can be a standard straight-through Ethernet cable or an Ethernet crossover cable.

WiFi LED Is Off

If the WiFi LED stays off, check to see if someone pressed the WiFi On/Off button on the router. This button
turns the WiFi radios in the router on and off. The WiFi LED is lit when the WiFi radios are turned on.

You Cannot Log In to the Router

If you are unable to log in to the router from a computer on your local network and use the router's web
pages, check the following:
• If you are using an Ethernet-connected computer, check the Ethernet connection between the computer
and the router.
• Make sure that the IP address of your computer is on the same subnet as the router. If you are using
the recommended addressing scheme, your computer's address is in the range of 192.168.1.2 to
192.168.1.254.
• Make sure that your computer can reach the router's DHCP server. Recent versions of Windows and
Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These
autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the
connection from the computer to the router and reboot your computer.
• If your router's IP address was changed and you do not know the current IP address, use an IP scanner
application to detect the IP address. If you still cannot find the IP address, clear the router's configuration
Nighthawk AC1900 Smart WiFi Router Model R6900P
Troubleshooting
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