Page 1 LINE Digital Super Hybrid System Features Guide KX-TD500 Model No. Please read this manual before connecting the Digital Super Hybrid System and save this manual for future reference. Thank you for purchasing the Panasonic Model KX-TD500, Digital Super Hybrid System.
Page 2 This Features Guide is designed to serve as an overall features reference for the Panasonic Digital Super Hybrid System, KX-TD500. It explains what the KX-TD500 System can do, and how to obtain the most out of its many features and capabilities.
Page 3 Provides step-by-step instructions for performing System Programming using the Maintenance Console software for a PC. User Manual Designed for users of Digital Super Hybrid System, KX-TD500. The focus is Digital Proprietary Telephones (DPTs), Digital DSS Consoles, Single Line Telephones (SLTs) and their features.
Page 4: Table Of Contents
EXtra Device Port (XDP) ... 10 1.2 System Administration... 11 System Programming and Diagnosis with Personal Computer ... 11 Traffic Measurement... 14 User Programming with Proprietary Telephone ... 15 1.3 System Features ... 16 Account Code Entry ... 16 Automatic Calling Cancel... 18 Automatic Configuration ...
Page 5 T1 Carrier ...97 Tenant Service ...99 Time-Out, Variable ...101 Trunk Busy-Out ...104 Trunk Group ...108 Trunk Route Control...110 Walking Station ...111 1.4 Fault Recovery/Diagnostics ...112 Local Alarm...112 Power Failure Re-Start ...115 Power Failure Transfer ...116 1.5 Attended Features ...117 Caller ID Service ...117 Caller ID Service on T1 Line ...119 Direct In Lines (DIL)...121 Direct Inward Dialing (DID) ...124...
Page 6 Table of Contents Quick Dialing... 210 Redial ... 211 Station Speed Dialing ... 213 System Speed Dialing... 214 1.8 Ringing Features ... 216 Do Not Disturb (DND) ... 216 Log-In/Log-Out ... 218 Station Hunting ... 220 Timed Reminder (Wake-Up Call)... 222 Timed Reminder, Remote (Wake-Up Call) ...
Page 7 Hold Recall ...288 Ringing Tone Selection ...290 Ringing, Delayed ...291 Ringing, Discriminating ...292 1.14 Paging Features ...293 Paging ...293 1.15 Proprietary Telephone Features...296 Background Music (BGM)...296 DSS Console...298 Handset Microphone Mute ...301 Handset/Headset Selection ...302 Microphone Mute ...303 Station Program Clear ...304 Station Programming...306...
Page 8 Table of Contents Calling Name Identification Restriction (CNIR)... 361 2.3 ISDN Attended Features ... 362 Direct Inward Dialing (DID) ... 362 Multiple Directory Number (MDN) Ringing Service ... 365 3 TIE Line Features ... 369 3.1 TIE Line Features... 370 Outside (CO) Line and TIE Line Connection...
Page 9: General Features
General Features Section 1 General Features Features Guide...
Page 10: System Expansion
Installation Manual References • 2.4.13 Extra Device Port (XDP) Connection Programming Guide References • 1.4 Extension Port Assignment – Parallel / XDP (DHLC card) Features Guide References 1.3 System Features • Paralleled Telephone User Manual References Not applicable. Features Guide...
Page 11: System Administration
1.2 System Administration System Programming and Diagnosis with Personal Computer Description The KX-TD500 system can be programmed and administered using a Personal Computer (PC). The Programming Guide is required to perform PC Programming. There are two programming methods: On-Site Programming By connecting a PC to your system, System Programming and maintenance can be performed locally.
Page 12 • If you have the backup system data, you can find the password by loading the backup system data to your PC and check the Password with programming screen. • If you don't have the backup system data, you have to program again or contact your Panasonic dealers. Conditions • One Time One Access Only one device is allowed to perform System Programming at a time.
Page 13 Installation Manual References • 2.6.3 RMT Card (KX-T96196) • 2.6.4 ERMT Card (KX-TD50197) Programming Guide References • 10.2 External Modem 1/2 • 10.3 External Modem 2/2 • 10.6 System Parameters – [Password] System Programming – Protection Level 1 – [Password] System Programming – Protection Level 2 –...
Page 14: Traffic Measurement
General Features Traffic Measurement Description Provides current traffic information about following items individually. You can collect and display the traffic information using the Maintenance Console PC. Station Trunk Group Operator Incoming Group Please refer to Section "4.3.1 Traffic Information" in the Installation Manual. Conditions None Installation Manual References...
Page 15: User Programming With Proprietary Telephone
User Programming with Proprietary Telephone Description Allows a PT user to assign or change the following System Programming items at his own PT. Access No. Date and Time Set System Speed Dialing Number Set System Speed Dialing Name Set Extension Name Set...
Page 16: System Features
General Features 1.3 System Features Account Code Entry Description An Account Code (max. 10 digits) is used to identify incoming and outgoing CO calls for accounting and billing purposes. [For Outgoing CO Calls] One of the following three Account Code Entry modes is selected for each extension on a Class of Service basis: Verified-All Calls mode: An extension user must always enter a pre-assigned account code when making CO calls.
Page 17 • TRS Level Each account code is appended with unique TRS Level for "Toll Restriction Override by Account Code Entry" feature. • Emergency numbers Regardless of the Account Code Entry mode setting, emergency numbers can be dialed out without entering an account code. •...
Page 18: Automatic Calling Cancel
General Features Automatic Calling Cancel Description If this feature is enabled, the system automatically disconnects the CO line in use when the CO call is not answered in a specified period of time. Conditions • This feature applies to the following trunks: T1 (DID, TIE), DID, ISDN (PRI23, BRI) Programming Guide References •...
Page 19: Automatic Configuration
Features Guide References 1.3 System Features • Integration, DPT Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice Processing System (one that supports Digital Proprietary Telephone [DPT] integration; e.g., KX-TVS100). Features Guide...
Page 20 General Features User Manual References Not applicable. Features Guide...
Page 21: Background Music (Bgm)-External
– External BGM On / Off • 4.6 External Paging – BGM – BGM Source Features Guide References 1.15 Proprietary Telephone Features • Background Music (BGM) User Manual References • 4.4.2 Background Music (BGM) — External Features Guide General Features...
Page 22: Calling Party Control (Cpc) Signal Detection
The Calling Party Control (CPC) Signal is an on-hook indication (disconnect signal) sent from the Central Office when the telephone is hung up at the other end. To maintain efficient utilization of CO lines, the system monitors their status and when CPC Signal is detected from a line, the system disconnects the line and alerts the extension with a reorder tone.
Page 23 General Features User Manual References Not applicable. Features Guide...
Page 24: Class Of Service (Cos)
General Features Class of Service (COS) Description Used to define a set of services available to the extension user. Up to 96 different types of Class of Service can be established by System Programming. A Class of Service number is assigned to each extension by System Programming.
Page 25 Conditions • Walking COS The extension user can make a toll call at other lower level COS extensions (toll / outward restricted) by employing his own higher level COS temporarily. • Switching COS Two different levels of COS, Primary COS and Secondary COS, are assigned to all extensions.
Page 26: Dial Type Selection
General Features Dial Type Selection Description Used to select the desired dialing mode for each CO line regardless of originating call extension (rotary or tone). There are two dialing modes available: DTMF (Dual Tone Multi-Frequency) Mode The dialing signal from an extension, either tone or rotary, is converted to tone dialing. DTMF signals are transmitted to the CO line.
Page 27: Dil 1:N Group
DIL 1:N Group Description Used to group extensions or Extension Groups or both so that an incoming CO call comes in on multiple extensions simultaneously. DIL 1:N is one of the five different types of Incoming Group. Up to 96 DIL (Direct In Lines) 1:N Groups can be set up in the system. Each group can include up to 72 extensions or Extension Groups or both.
Page 28: Door Opener
General Features Door Opener Description Allows the extension users to unlock the door for a visitor from their extensions. The door can be unlocked by extension users assigned as the destination of doorphone calls anytime by dialing the appropriate feature number. However, during a doorphone call, any extension user can open the door from their extensions by dialing "5"...
Page 29: Extension Group
Extension Group Description To support efficient utilization of extensions, they can be grouped together as an Extension Group. Any extension in the Extension Group can pick up a call ringing at another extension within the same Extension Group (Call Pickup - Group). Extension Group is used to direct incoming calls (both extension and outside) to a group of answering extensions associated with the type of incoming calls.
Page 30 General Features Programming Guide References • 1.4 Extension Port Assignment – Group No. • 2.3 Numbering Plan – Login / Logout • 3.3 Extension Group – Group No. – FDN – Tenant No. – [Overflow Setting] Destination – Day / Night –...
Page 31 General Features User Manual References Not applicable. Features Guide...
Page 32: External Modem Control
• Error Correction is not necessary. Notes • Not all modems will be compatible. Please contact the Panasonic Bulletin Board System (BBS) at (201)271-3346 for a list of recommended modems. • Please refer to the modem instructions as the AT Commands depend on the manufacturer of your model.
Page 33 • The connection chart for the external modem (25-pin) is as follows: Serial Interface (RS-232C) port on the main unit Signal Name SD (TXD) RD (RXD) ER (DTR) • An AT Command (for initialization, enabling Automatic Answer, etc.) can only be programmed by Serial Interface / remote programming software.
Page 34: Flexible Numbering
General Features Flexible Numbering Description The numbers used for the access codes of system features and the numbers used for extension numbers are not fixed. They can be set as required, provided there are no conflicts. Feature numbers can be from 1 to 4 digits, utilizing numbers "0 through 9" as well as " " and "#."...
Page 35 Absent Message Set / Cancel Timed Reminder Confirm / Set / Cancel Station Lock Set / Cancel Night Mode Set / Cancel Parallel telephone mode External BGM On / Off Live Call Screening Call Log Incoming, Overwrite Mode Call Log Incoming, Log Lock...
Page 36 105-120 Reserved Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice Processing System (one that supports Digital Proprietary Telephone [DPT] integration; e.g., KX-TVS100). In addition to the flexible feature numbers, fixed feature numbers are provided on the next page.
Page 37 • Flexible feature numbers can only be dialed while a dial tone is heard. • If " " or "#" is included in a feature number, it will not be possible for users with dial pulse (DP) telephone to access the feature. • Feature Number Conflicts Examples: 1 and 11, 0 and 00, 2 and 21, 10 and 101, 32 and 321, etc.
Page 38 General Features Programming Guide References • 1.4 Extension Port Assignment – Attribute – DN • 2.3 Numbering Plan • 2.8 System Option – Fixed Feature Number Features Guide References None User Manual References • 6.1.2 Feature Numbers List Features Guide...
Page 39: Floating Station
Floating Station Description Virtual extension numbers can be assigned to resources to make them appear as real extensions. These numbers are defined as Floating Directory Numbers (FDN). The following resources can have FDNs: Max. number Resource Name of FDN External Pager (TAFAS) OGM Group (DISA)
Page 40 General Features Programming Guide References • 2.3 Numbering Plan – 1st Hundred Block Extension – 2nd Hundred Block Extension – 3rd Hundred Block Extension – 4th Hundred Block Extension – 5th Hundred Block Extension – 6th Hundred Block Extension – 7th Hundred Block Extension –...
Page 41: Host Pbx Access
Description The system may be installed behind an existing host PBX. This is performed by connecting (extension) lines from the host PBX to CO line ports of the KX-TD500 System. Conditions • To enable Host PBX Access, put the host PBX line in a Trunk Group. The extension user can access the host PBX by selecting that CO line.
Page 42: Incoming Group
General Features Incoming Group Description To support efficient utilization of extensions, they can be grouped together as an Incoming Group. Incoming Group is used to direct incoming calls (both extension and outside) to a group of answering extensions associated with the type of incoming calls. Up to 96 Incoming Groups can be created in the system.
Page 43 When "VM" or "AA" is specified in the "Group Type" setting of an Extension Group, and "DIL 1:N" is specified in the "Group Type" setting of an Incoming Group, all the extensions belonging to the Extension Group work as a VM or AA group. •...
Page 44 General Features 1.8 Ringing Features • Log-In/Log-Out • Station Hunting User Manual References Not applicable. Features Guide...
Page 45: Integration, Automated Attendant (Aa) Service
The Automated Attendant (AA) Service, provided by the VPS, answers incoming calls and then routes the caller to the desired extension automatically. If AA Service Integration is enabled, the KX-TD500 System transmits the Call Status Code (busy, answered, ringing, disconnected, etc.) to an AA extension before sending the normal call progress tones.
Page 46 General Features Code (default) Reorder Tone DND Tone Extension Answer Forwarded to Voice Mail (Ringing) Forwarded to Voice Mail (Busy) Forwarded to Ext. (Ringing) Confirmation Tone Extension Disconnection Conditions • Start AA Service after FWD, IRNA of CO call When an outside call is routed to a VM port by Call Forwarding or IRNA feature, AA Service can be activated instead of VM Service by System Programming.
Page 47 Programming Guide References • 1.4 Extension Port Assignment – Group No. • 1.5 VPS (DPT) Port Assignment • 2.3 Numbering Plan – Login / Logout • 3.3 Extension Group – FDN – Tenant No. – [Overflow Setting] Destination – Day / Night –...
Page 48: Integration, Dpt
• 2.4.6 DHLC Card (KX-TD50170) • 2.4.7 DLC Card (KX-TD50172) Available when the Digital Super Hybrid System is connected to a Digital Proprietary capable Panasonic Voice Processing System (one that supports Digital Proprietary Telephone [DPT] integration; e.g., KX-TVS100). Features Guide...
Page 49 Programming Guide References • 1.2 Slot Assignment • 1.4 Extension Port Assignment – Card No. – Attribute • 1.5 VPS (DPT) Port Assignment – TVS No. – VPS Card – Type – Jack No. – Port No. – [Ext No.1] DN –...
Page 50 General Features 1.9 Answering Features • Live Call Screening (LCS) 1.12 Conversation Features • Two-Way Recording into the Voice Mail User Manual References Not applicable. Features Guide...
Page 51: Integration, Inband
Voice Mail (VM) Service Integration This integration works together with Call Forwarding and IRNA features. When activated, the KX-TD500 System sends the digits of the mailbox number of the called extension with DTMF tone to the VPS before connecting the caller.
Page 52 General Features Programming Guide References • 3.2 Trunk Group – Intercept Destination – Day / Night • 3.3 Extension Group – FDN – Tenant No. – [Overflow Setting] Destination – Day / Night – Group Type • 4.2 Trunk Line –...
Page 53 General Features User Manual References Not applicable. Features Guide...
Page 54: Integration, Voice Mail (Vm) Service
If VM Service Integration is enabled, the KX-TD500 System connects the caller to a VM extension and sends the mailbox number (Follow-on ID) of the corresponding extension so that the caller can leave the message in the mailbox of the corresponding extension without knowing their mailbox number.
Page 55 System Explanation Call Forwarding (All Calls, Busy, No Answer, Busy / No Answer) to a VM extension If the extension user sets Call Forwarding to a VM extension, the call directed to that extension is forwarded to a VM extension with Follow-on ID of the extension user. Intercom Call Outside Call...
Page 56 General Features Intercept Routing No Answer (IRNA) to a VM extension If an incoming CO call directed to a certain extension is not answered within a specified period of time (IRNA timer), the call is redirected to a VM extension with Follow-on ID of the corresponding extension.
Page 57 Conditions • IRNA of DIL 1:N calls If a DIL 1:N call (an outside call which comes in on multiple extensions simultaneously) is not answered within a specified period of time, the system redirects the call to the pre- determined covering extension. If a VM extension is assigned as the covering extension, the VM port automatically starts the AA (Automated Attendant) service of the VPS.
Page 58 General Features Programming Guide References • 1.4 Extension Port Assignment – Group No. • 1.5 VPS (DPT) Port Assignment • 2.3 Numbering Plan – Message Waiting Set / Cancel / Call Back – Call FWD - Do Not Disturb Set / Cancel –...
Page 59 1.11 Transferring Features • Call Forwarding • Intercept Routing 1.17 Display Features • Message Waiting User Manual References • 2.2.3 Flexible Button Assignment • 3.2.5 [005] Flexible CO Button Assignment • 4.3.82 Voice Mail Transfer • 4.3.83 VPS Integration Features Guide General Features...
Page 60: Integration, Vps
How the KX-TD500 System communicate with VPS: Inband Integration The KX-TD500 System sends the VPS several codes with DTMF tone via speech path. Available with not only Panasonic KX-TVS series VPSs but with most other manufactures' VPSs that fully support Inband Integration.
Page 61 Outline sketch of VPS Integration VPS Integration Conditions None Programming Guide References System Programming is not required. Features Guide References None User Manual References Not applicable. Features Guide Inband VM Service Integration Integration [Follow-on ID] AA Service Integration [Call Status Code] Automatic Configuration Live Call Screening Integration...
Page 62: Limited Call Duration
General Features Limited Call Duration Description Limited Call Duration is a system programmable feature that disconnects a CO call when a specified timer expires. A warning tone is sent to the extension user 15 seconds, 10 seconds, and 5 seconds before the time limit. Conditions •...
Page 63 General Features User Manual References Not applicable. Features Guide...
Page 64: Lockout
General Features Lockout Description If one party in a conversation goes on-hook, they both are disconnected from the speech path automatically. A reorder tone is sent to the off-hook party before it is disconnected. No operation is necessary. Conditions • If nothing is dialed within a certain period of time after the other party goes on-hook, a reorder tone is sent to the extension user and then is disconnected from the speech path.
Page 65: Manager Extension
Manager Extension Description One extension in each tenant can be assigned as the Manager Extension. This extension can perform the following Manager services: <System / Tenant> • BGM—External turn on / off • Local Alarm Indication • OGM (outgoing message) record / play •...
Page 66: Mixed Station Capabilities
General Features Mixed Station Capabilities Description The KX-TD500 system supports a wide range of telephone sets as follows: • Digital Proprietary Telephones (DPTs) • Analog Proprietary Telephones (APTs) • Single Line Rotary Telephones — Dial Pulse Signaling • Single Line Touch Tone Telephones — Tone Dialing •...
Page 67 Installation Manual References • 2.4 Extension Cards • 2.5.6 BRI Card (KX-TD50288) • 2.5.7 PRI23 Card (KX-TD50290) Programming Guide References System Programming is not required. Features Guide References None User Manual References Not applicable. Features Guide General Features...
Page 68: Music On Hold
• 2.2 Tenant – Music on Hold Source – BGM Source • 2.8 System Option – Sound source during transfer Features Guide References 1.10 Holding Features • Call Hold • Consultation Hold 1.15 Proprietary Telephone Features • Background Music (BGM) Features Guide...
Page 69 General Features User Manual References Not applicable. Features Guide...
Page 70: Night Service
General Features Night Service Description The system supports both Night and Day modes of operation in a different arrangement. The Day mode includes the Lunch and Break mode. Only a DIL destination can perform in Lunch / Break mode. And, any other feature can perform in Day mode. The system operation for originating and receiving calls can be different for day and night modes.
Page 71 • The following programming items may be assigned in a different way between day mode and night mode: (2.2 Tenant) — Alert Extension – Day / Night (2.4 Class of Service (COS)) — TRS Level – Day / Night (2.4.1 Trunk Group Setting) —...
Page 72 General Features Programming Guide References • 2.2 Tenant – Alert Extension – Day / Night – DAY / NIGHT Switching Mode – Day (SUN-SAT) – Night (SUN-SAT) – Lunch-Start (SUN-SAT) – Lunch-End (SUN-SAT) – Break-Start (SUN-SAT) – Break-End (SUN-SAT) • 2.3 Numbering Plan –...
Page 73: Off Premise Extension (Opx)
OPX card (KX-T96185) or T1 Digital Trunk card (KX-T96187), and OPX Power Unit (KX-T96186) are required. • Ring Tone Pattern Any call to an OPX telephone rings like a CO call. • Call Restriction Calls between OPX and Doorphone are restricted. That is, both "Calling from OPX to Doorphone"...
Page 74: Operator Group
General Features Operator Group Description It is efficient to handle a high volume of operator-seeking calls by a group of extensions called "Operator Group," which can consist of one or more extensions. [Operator Features] The extension assigned as an Operator has the ability to perform the following operations: <System / Tenant>...
Page 75 (1) Outline sketch of Operator feature 1. When "Ringing Type" is set to "Multi" An incoming call (intercom / outside call) arrives at all Operator extensions at the same time. Calls have arrived at an Operator Group 3rd call in the queue 2nd call in the queue 1st call Operator Group...
Page 76 General Features (2) What if all Operator extensions are busy? Overflow Destination is not programmed. Intercept Destination is not programmed. Waiting Queue All Busy Outside calls Waiting Queue Intercept Destination is programmed. (Intercept Time) Intercept Destination Intercom calls Waiting Queue Overflow Destination is programmed.
Page 77 General Features All Logout "Calls to Empty Group" "Calls to Empty Group" are allowed. are not allowed. Intercom calls Outside calls Intercom calls Outside calls Waiting Queue Waiting Queue Disconnected Overflow Destination Overflow Destination Overflow Destination Overflow Destination is not programmed. is programmed.
Page 78 General Features Conditions • Tenant Service If "Tenant Service" is employed, each tenant can have its own unique "Operator Group" in the Extension Group independently. Programming Guide References • 1.4 Extension Port Assignment – Group No. • 2.3 Numbering Plan –...
Page 79: Outgoing Message (Ogm)
Outgoing Message (OGM) Description Allows the Manager or an Operator to record and playback Outgoing Messages. The following three types of Outgoing Messages can be recorded. DISA message: This message is played when an outside caller accesses the system via DISA line. Timed Reminder (wake-up) message: This message is used in Timed Reminder.
Page 80 General Features Features Guide References 1.3 System Features • Outgoing Message (OGM) Group 1.5 Attended Features • Direct Inward System Access (DISA) • Uniform Call Distribution (UCD) 1.8 Ringing Features • Timed Reminder (Wake-Up Call) • Timed Reminder, Remote (Wake-Up Call) User Manual References •...
Page 81: Outgoing Message (Ogm) Group
Outgoing Message (OGM) Group Description OGM resources on the DISA card can be grouped together as an OGM Group. Up to eight OGM Groups can be created in the system. Conditions • Tenant Service If Tenant Service is employed, the affiliation of OGM Group should be decided by System Programming.
Page 82: Paralleled Telephone
• The PT can be used to perform normal operations whether or not the SLT is enabled. • In the DPT + SLT combination, if one telephone goes off-hook while the other telephone is on a call, the call is switched to the former.
Page 83 • 1.4 Extension Port Assignment – Parallel / XDP (DHLC card) – Parallel / XDP (HLC card) Features Guide References 1.1 System Expansion • EXtra Device Port (XDP) User Manual References • 4.3.59 Paralleled Telephone Connection Features Guide General Features...
Page 84: Phantom Extension
General Features Phantom Extension Description This allows the system to route the calls to a phantom extension. The call to a phantom extension arrives at the extension who has the corresponding Phantom button. One phantom extension number can be assigned to multiple extensions so that the caller can ring a group of extensions simultaneously.
Page 85 User Manual References • 2.2.3 Flexible Button Assignment • 2.2.10 Phantom Button Ringing On/Off Assignment • 3.2.5 [005] Flexible CO Button Assignment • 4.3.61 Phantom Extension Features Guide General Features...
Page 86: Released Link Operation
General Features Released Link Operation Description When Released Link Operation is enabled, an extension user will be automatically released from a call (extension, outside) after transferring it to the destination, if the destination extension is idle. This feature simplifies the transfer operation by eliminating the need for going on-hook or pressing the RELEASE button after transferring the call.
Page 87: Remote Station Feature Control
Remote Station Feature Control Description Allows both the Manager and the Operators to set and cancel the following features for other extensions. Remote Station Lock Control Used to lock other extensions so that no one can make an outside call or an intercom call (except an operator call) from those extensions.
Page 88 General Features 1.9 Answering Features • Live Call Screening (LCS) 1.11 Transferring Features • Call Forwarding User Manual References • 4.4.3 Call Log Incoming, Log Lock • 4.4.4 Live Call Screening (LCS) Password Clear • 4.4.7 Remote DND (Do Not Disturb) Control •...
Page 89: Remote Station Lock Control
Remote Station Lock Control Description Allows the Manager and the Operators to lock other extensions remotely, that is, from their own extensions. Locked extensions cannot be used for making outside calls or intercom calls or both (except calls to the Operators and the emergency calls) depending on the setting. Conditions •...
Page 90: Secret Dialing
• One-Touch Dialing • System Speed Dialing • Station Speed Dialing (Special display features) When a display PT user makes a call using a telephone number with Secret Dialing, all or part of the number does not appear on the display. Conditions •...
Page 91: Station Message Detail Recording (Smdr)
Station Message Detail Recording (SMDR) Description Station Message Detail Recording (SMDR) automatically records detailed call information for CO calls. A printer connected to SIO #2 port of RS-232C on the basic shelf can be used to print incoming and outgoing CO calls. To print the call records, use the program "SMDR" which allows you to print out the following records: •...
Page 92 General Features <Type-B> Date Time T Ext 15/02/00 06:42PM 1 E1009 16/02/00 01:29PM 1 E1001 16/02/00 01:29PM 1 E1001 16/02/00 01:29PM 1 E1001 02/02/00 03:13PM 1 E1001 02/02/00 03:13PM E1001 02/02/00 03:13PM E1001 02/02/00 03:47PM 1 E1001 02/02/00 03:47PM 1 E1001 02/02/00 03:47PM 1 E1001...
Page 93 ARS procedure will be printed out by SMDR. • The KX-TD500 System can store up to 1000 call information data. If more than 1000 calls are originated or received, the oldest data is overwritten by the newest one.
Page 94 General Features • SMDR (Station Message Detail Recording) records the detailed Timed Reminder information and prints it out automatically when the Timed Reminder starts and it is answered or not answered. This can be enabled or disabled by System Programming. •...
Page 95 General Features User Manual References Not applicable. Features Guide...
Page 96: System Data Default Set
System Data Default Set Description This system permits re-initialization of system-programmed data. Starting up the KX-TD500 system with default values can be done using the Operation Switch (MODE) on the CPU card <Section "2.10.2 CPU Rotary-Switch Features" in the Installation Manual>.
Page 97: T1 Carrier
• Hardware Requirements T1 Digital Trunk card (KX-T96187) and user-supplied CSU (Channel Service Unit) are required to utilize T1 carrier with the KX-TD500 System. • Trunk Interface This card supports five different trunk interfaces to provide desired connection at minimum expense.
Page 98 General Features Programming Guide References • 1.2 Slot Assignment – System Clock Status – Clock Configuration Mode – Clock Configuration Master Card No. – Clock Configuration Priority 1 - 8 • 1.6 T1 Port Assignment Features Guide References None User Manual References Not applicable.
Page 99: Tenant Service
Tenant Service Description The KX-TD500 System can be shared with up to eight tenants. When tenant service is utilized, each tenant can use the system resource differently and independently from other tenants. This enables the configuration of more than two systems which, in each case, are suited to different tenants.
Page 100 General Features Conditions • The following features do not work between extensions if they do not belong to the same tenant. — Call Forwarding — Executive Busy Override — Barge-In — Executive Busy Override — Extension — Privacy Release Note •...
Page 101: Time-Out, Variable
Time-Out, Variable Description Provides timers to control various features or functions. The following timers are programmable: System Data Hold Recall Time Transfer Recall Time Pickup Dial Waiting Time Call Duration Count Start Time First Digit Time Inter-digit Time Intercept Time Call Forwarding - No Answer Time Extension-to-CO Line Call Duration Time CO-to-CO Line Call Duration Time...
Page 102 General Features Trunk Group Data Disconnecting Time Pause Time Flash Time Pause Time before Flash Signal Extension Group Data Overflow Setting - Timer (for Operator) Incoming Group Data Ringing Type (for DIL 1:N) Overflow Setting - Timer (for Terminate / Operator / UCD) Trunk Data CPC Signal Detection Time (Outgoing /...
Page 103 Programming Guide References • 2.5 System Timer • 3.2 Trunk Group • 3.3 Extension Group • 3.5 Incoming Group • 4.2 Trunk Line • 4.3 Extension Line Features Guide References None User Manual References Not applicable. Features Guide General Features...
Page 104: Trunk Busy-Out
General Features Trunk Busy-Out Description Allows the Manager and an Operator to busy out a CO line to prevent extension users from accessing it. [The details of Trunk Busy-out feature] There are the following two types of trunk port relay status which is set to Trunk Busy-out. Busy (Loop Relay On): making the line busy by hardware Idle (Loop Relay Off): making the line busy by software The Central Office recognizes a trunk line as shown in the table "The Specification of Trunk...
Page 105 The Specification of Trunk Busy-out On Card Type The status of Trunk Busy-out set to "On" LCOT Idle status (Default) Loop OFF ELCOT Idle status (Default) Loop OFF GCOT Idle status (Default) Loop OFF + Not connected to Ring FG Idle status (Fixed) Features Guide...
Page 106 PBX does not issue a wink signal. So the Central Office cannot complete the call. A reorder tone is returned to the caller. If the Central Office is a KX-TD500, the caller will see on hiss phone display, "CO Not Assigned." Features Guide...
Page 107 General Features User Manual References • 4.4.12 Trunk Busy-Out Setting Features Guide...
Page 108: Trunk Group
General Features Trunk Group Description All CO lines and TIE lines in the system can be grouped into up to 48 Trunk Groups. This allows extension users to call outside parties without designating a specific CO line, since a CO line is automatically selected from the designated Trunk Group. All CO lines belonging to a Trunk Group follow the assignment determined for that Trunk Group.
Page 109 Programming Guide References • 2.3 Numbering Plan – Trunk Group Access • 2.4 Class of Service (COS) – Trunk Group Setting • 2.7 Trunk to Trunk Restriction • 3.2 Trunk Group – Intercept Destination – Day / Night – Pause Time before Flash Signal –...
Page 110: Trunk Route Control
General Features Trunk Route Control Description Allows the Manager and the Operators to make a call using a specific trunk. They can verify the status of the specified trunk. Conditions • Executive Busy Override When the outside call made using a specific trunk is busy on another call, the Manager or the Operators can join the existing outside call by dialing "2"...
Page 111: Walking Station
One-Touch dialing memory remain the same after the re-location of the extension. Conditions • The telephone type (PT, SLT, OPX) must be the same at the source and destination. • Walking Station is not available in the following cases: – If the extension is connected to a DHLC card (KX-TD50170).
Page 112: Fault Recovery/Diagnostics
General Features 1.4 Fault Recovery/Diagnostics Local Alarm Description If a system error is detected during on-line communication mode, the Alarm light on the Manager extension turns red. An error message will be shown on the display PT of the Manager by pressing the red lit Alarm button. If a major error occurs, minor errors will be neglected and only the first major error message will be displayed.
Page 113 Error Message List (Priority order) Error Message OGM LOS DISA OGM is lost ERR xyy OPX POW OPX power failure ERR xyy SMDR DSP1LNK DSP-1 link failure ERR xyy ERR xyy CD FLT Regarding the T1 card, please refer to Reference Guide for T1 Digital Trunk card. [Legend] Error Message Shelf Number (1-3)
Page 114 General Features (When the problem is solved) A/B/C/D: LED on PT...ON (no change) LED on Top Shelf / Card...ON LED on PT / Top Shelf...ON When the problem is solved, the Alarm light goes off and the display PT shows the initial display.
Page 115: Power Failure Re-Start
Power Failure Re-Start Description When turning back on the electricity, the system re-starts the stored data automatically. Before re-starting, the system records the error log if necessary. Conditions • Memory Protection In the event of a power failure, system memory is protected by a factory-provided lithium battery.
Page 116: Power Failure Transfer
• DC Power Source If DC power is available by the backup batteries even if the AC power fails, the KX-TD500 System will not change the current connection to the Auxiliary connection. Installation Manual References •...
Page 117: Attended Features
Service can be shared among each tenant under the condition of up to 1000 entries per tenant. • If neither the telephone number nor the name is stored in the Caller ID Table, the number sent from Caller ID service is displayed.
Page 118 General Features Installation Manual References • 2.5.5 ELCOT Card (KX-TD50180) • 2.7.4 Caller ID Card (KX-TD193) Programming Guide References • 1.2 Slot Assignment – Caller ID Detection • 2.8 System Option – Automatic adjustment of the clock using Caller ID information –...
Page 119: Caller Id Service On T1 Line
Service can be shared among each tenant under the condition of up to 1000 entries per tenant. • If neither the telephone number nor the name is stored in the Caller ID Table, the number sent from Caller ID service is displayed.
Page 120 General Features Installation Manual References • 2.5.4 T1 Digital Trunk Card (KX-T96187) Programming Guide References • 1.6 T1 Port Assignment – Channel Type • 4.2 Trunk Line – Incoming Type – Name – Caller ID • 4.3 Extension Line – Initial Display Selection –...
Page 121: Direct In Lines (Dil)
Direct In Lines (DIL) Description Enables an incoming CO call to go directly to one or more answering points without assistance of the operator. Assignable destinations are: (1) Extension (2) Floating Extension — Modem (Remote Administration) — External Pager (TAFAS) —...
Page 122 General Features Outline sketch of Direct In Lines (DIL) Extension (DN) Floating Extension (FDN) Conditions • DIL to the modem allows the caller to perform remote administration. When receiving incoming calls (TAFAS feature), DIL pages an external pager. DIL to DISA message allows an external caller to access the system directly (DISA feature).
Page 123 Features Guide References None User Manual References Not applicable. Features Guide General Features...
Page 124: Direct Inward Dialing (Did)
General Features Direct Inward Dialing (DID) Description Allows incoming CO calls to reach a specific extension, a virtual extension or a group of extensions in the system directly in accordance with the subscriber number sent from the Central Office. Possible destination of DID calls •...
Page 125 If the destination of a DID call is in busy status, the caller may hear a busy tone or the call is redirected to the IRNA destination or the call waits until the destination becomes idle. Features Guide 2311 Destination Destination (Day) (Night) General Features Name (Max. 10 characters) PANASONIC...
Page 126 General Features This is determined by System Programming <Section 2.8 System Option, "18. Destination Busy - DID" in the Programming Guide>. • The tenant number and VPS trunk group number can be assigned in the DID table so that the system is shared with tenants on a DID No. basis. It is programmable whether to enable or disable the tenant assigned on a DID No.
Page 127 1.17 Display Features • Display, Call Information User Manual References Not applicable. Features Guide General Features...
Page 128: Direct Inward System Access (Disa)
When you enable the CO-to-CO Line Call feature of Direct Inward System Access (DISA) function, if a third party discovers the password (a DISA User Code) of the system, you have a risk that they will make illegal phone calls using your telephone line, and the cost may be charged to your account.
Page 129 Flow chart of possible cases and results for DISA calls An outside call is initiated. The DISA Delayed Timer starts. The caller reaches the DISA line. All resources are busy. One of the resources is available. (Outgoing Message is sent.) The call is accepted.
Page 130 General Features The DISA OGM(s) should be recorded by the Manager or an Operator. The OGM Type should be set to "DISA" under OGM Group setting. • DISA Delayed Answer Time A DISA call is answered after a ringback tone is returned to the caller after the "DISA Delayed Answer Time"...
Page 131 3. Silence Detection: Used to disconnect the trunk line when the system detects no signal during a CO-to-CO line call by DISA or AGC. • DISA Call Re-try by Pressing The " " key can be entered during a DISA call. The action taken by the system depends upon System Programming <Section 2.8 System Option, "14.
Page 132 General Features Programming Guide References • 1.7 DISA Port Assignment • 2.3 Numbering Plan – OGM Playback / Record • 2.4 Class of Service (COS) – TRS Level – Day / Night • 2.5 System Timer – Call Forwarding-No Answer Time –...
Page 133 1.11 Transferring Features • Intercept Routing User Manual References • 3.2.10 [010] DISA / TIE User Code Set • 4.3.26 Direct Inward System Access (DISA) • 4.4.6 Outgoing Message (OGM) Record/Playback Features Guide General Features...
Page 134: Ring Group
General Features Ring Group Description Allows both extension and outside users to ring all extensions in a Ring Group simultaneously by dialing the Floating Directory Number (FDN) of the Ring Group. This feature is useful for talking to or transferring calls to anyone in the same group. This feature can be categorized as follows: Extension Group Ring Group can be made up by assigning the group type of an Extension Group as "Ring."...
Page 135 Programming Guide References • 1.4 Extension Port Assignment – Group No. • 2.3 Numbering Plan – Login / Logout – Group Login / Logout • 3.3 Extension Group – FDN – Tenant No. – Group Type • 3.5 Incoming Group –...
Page 136: Trunk Answer From Any Station (Tafas)
General Features Trunk Answer From Any Station (TAFAS) Description A tone signal is emitted from the external pager when an incoming CO call is received. Any extension user can answer the call. Conditions • Hardware Requirements A user-supplied external paging device is required to utilize this feature. Up to two external pagers can be installed in the system.
Page 137 Features Guide References 1.3 System Features • Floating Station User Manual References • 4.3.78 Trunk Answer From Any Station (TAFAS) Features Guide General Features...
Page 138: Uniform Call Distribution (Ucd)
General Features Uniform Call Distribution (UCD) Description Calls to a UCD group are distributed uniformly among the group members so that each member can share the same load. This UCD feature is particularly helpful when a certain extension receives a high volume of calls compared with other extensions.
Page 139 (1) Outline sketch of UCD feature 1. When more than one call is in the UCD group, the 1st call will arrive at extension A first. Calls have arrived at a UCD group 3rd call in queue 2nd call in queue 1st call in queue UCD group Extension A...
Page 140 General Features 2. If the 1st call arrives at extension A, a) the 2nd call will arrive at extension B. b) the 2nd call will arrive at extension A. a) Search Mode : UCD UCD group Extension B Extension C Extension A 3.
Page 141 (Group Login / Logout) button in the off-hook status to go back to the Login mode. Any telephone: After the system activates Auto Logout, enter the feature number for Login (Group Login) in the off-hook status to go back to the Login mode.
Page 142 General Features • UCD Call Waiting This feature is different from regular Call Waiting. This feature (if enabled) allows UCD group members to hear a Call Waiting tone when an outside / inside call arrives but all the extensions in the UCD Group are busy. However, if a single extension belongs to multiple different Incoming Groups and there are calls in the waiting queue in one of the Incoming Groups, the Call Waiting tone is generated at the busy extensions.
Page 143 KX-TD500 System Ext. Ext. Transfer/IRNA Features Guide Outside Calls DIL1:N Group DISA Ring Group DID (ISDN) Phantom Extensions Ext. Ext. Transfer UCD Group General Features Intercom Calls Ext. Transfer...
Page 144 General Features (3) What if all extensions in a UCD Group are busy or logged out? Outside calls (including transferred calls) Waiting Queue Time Table is programmed. Time Table procedure Intercept Destination is not programmed. Waiting Queue All Busy (including transferred calls) Time Table is not programmed.
Page 145 "Calls to Empty Group" are allowed. See previous page, Outside calls "All Busy." Overflow Destination is not programmed. Intercept Destination Intercept Destination is not programmed. is programmed. Intercept Waiting Queue Destination Notes • Overflow destination One of the following five destinations can be assigned as the Overflow destination per UCD Group: an extension, other Extension Groups, other Incoming Groups (except DIL 1:N Group), Phantom Extension or TAFAS (outside calls only).
Page 146 General Features Command S (1-8) 1T-4T Example of UCD Time Table Assignment 1091 1092 1093 1094 1095 1096 1097 1098 1099 : UCD Group Number : Floating Directory Number of the UCD Group OFDN : Overflow Destination FDN : Time Table Number (1 - 32) Command list and functions Functions OGM (1-8) is sent to the caller if available.
Page 147 Procedure Assignment Example UCD Time Table procedure can be assigned as follows: Table No. (Example 1) UCD group The caller hears OGM 1, if available. (Sample OGM 1) Sorry, all lines are busy. Please wait a moment. • What if OGM 1 is busy? The caller first hears a ringback tone and then will hear OGM 1 as soon as it becomes available (Go to step 2).
Page 148 General Features (Example 2) UCD group The caller hears OGM 1, if available. (Sample OGM 1) Sorry, all lines are busy. Please wait a moment. • What if OGM 1 is busy? The caller first hears a ringback tone and then will hear OGM 1 as soon as it becomes available (Go to step 2).
Page 149 (Example 3) UCD group The caller is put in the waiting queue for 8 seconds (1T). The caller is transferred to the Overflow destination. (Example 4) The caller hears OGM 1, if available. (Sample OGM 1) Sorry, all lines are busy. Please wait a moment.
Page 150 General Features Conditions • This feature must be enabled by System Programming for the desired UCD Group(s). • In addition, each extension must enable regular Call Waiting feature <Section "4.3.17 Call Waiting" in the User Manual>. • UCD-OGM To utilize OGM messages for UCD callers, assign "OGM Type" to "UCD-OGM" by System Programming <Section 3.6 OGM Group, "OGM Type"...
Page 151 Programming Guide References • 1.4 Extension Port Assignment – Group No. • 2.3 Numbering Plan – Login / Logout – Group Login / Logout – UCD Monitor Mode • 2.5 System Timer – Intercept Time • 2.8 System Option – Sound source during transfer –...
Page 152 General Features Features Guide References 1.3 System Features • Extension Group • Incoming Group • Outgoing Message (OGM) 1.8 Ringing Features • Log-In/Log-Out User Manual References • 4.3.80 UCD Login Monitor • 4.3.81 UCD Monitor Mode Features Guide...
Page 153: Originating Features
1.6 Originating Features Alternate Calling—Ring/Voice Description Allows an extension user either to ring-signal (Ring call) or voice-signal (Voice call) the other PT extensions. Ring call: The called PT rings. Voice call: The caller's voice is heard through the built-in speaker of the called PT instead of ringing.
Page 154 General Features User Manual References • 2.2.7 Intercom Alert Assignment • 4.3.3 Alternate Calling — Ring / Voice • 4.3.40 Hands-free Answerback • 4.3.42 Inter Office Calling Features Guide...
Page 155: Automatic Callback Busy (Camp-On)
Automatic Callback Busy (Camp-On) Description The system calls back the extension user when the called party or the selected CO line becomes idle, if this feature was activated beforehand. Automatic Callback - Extension If the extension user answers the callback ringing, the called extension (previously busy) automatically starts ringing.
Page 156: Automatic Route Selection (Ars)
Step 1. To utilize ARS feature, set "Automatic Route Selection" in "System-Tenant" to "Yes." Step 2. Store the telephone number of the outside party that will use the ARS feature. For example, if XYZ Company's telephone number is "1-234-567-8910" (not including the line access code), store the leading 7 digits of the number "1234567"...
Page 157 Table B high Charge a.m. Sat. / Sun. As shown in Table B, the least costly route varies with the day of the week and the time of day. To select the least expensive line at a certain time, split the day into three zones as follows: Sat.
Page 158 General Features Least Costly Carrier / Trunk Group (Priority 1) Next Less Costly Carrier / Trunk Group (Priority 2) Most Costly Carrier / Trunk Group (Priority 3) Assign the above Routing Plan (Table D) to "ARS - Routing Plan" in the Programming Guide. Enter the Trunk Group numbers in order of priority.
Page 159 According to Table F, enter the Access Codes in the respective Modification Tables as follows: Table G (Example : ARS Digits Modification Table) Modification Table 1 Remove Remove 10333 If Modification Table 1 is applied, the user-dialed number "9-1-234-567-8910" is modified to "9-10333-1-234-567-8910"...
Page 160 General Features Flow Chart of ARS procedures Are the leading digits found in an ARS Leading Digits Table? Obtains applicable Routing Plan number from the ARS Leading Digits Table. Determines the Trunk Group of priority 1 in the ARS Routing Plan Table by the current time of day. Is there any line available in the Trunk Group of priority 1? Obtains applicable Modification...
Page 161 Conditions WARNING The software contained in ARS feature to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the premises PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer's employees from gaining access to the network and to these codes.
Page 162 General Features User Manual References • 4.3.54 Outward Dialing, Trunk Access Features Guide...
Page 163: Busy Station Signaling (Bss)
Busy Station Signaling (BSS) Description Used to prompt a busy extension (ringing or engaged in a call) to answer a new incoming call. When BSS is activated by the calling extension, a call waiting tone is generated at the busy extension to inform that another call is waiting.
Page 164 General Features Features Guide References 1.6 Originating Features • Off-Hook Call Announcement (OHCA) • Off-Hook Call Announcement (OHCA), Whisper 1.9 Answering Features • Call Waiting User Manual References • 4.3.8 Busy Station Signaling (BSS) • 4.3.12 Call Park • 4.3.49 Off-Hook Call Announcement (OHCA) •...
Page 165: Do Not Disturb (Dnd) Override
Do Not Disturb (DND) Override Description Allows the extension user to ring the other extension in DND mode by dialing "1" while hearing the DND tone. Conditions • Class of Service (COS) programming COS programming <Section 2.4 Class of Service (COS), "DND Override" in the Programming Guide>...
Page 166: Electronic Station Lockout
General Features Electronic Station Lockout Description Allows the extension user to lock his extension so that other users cannot make outside calls. Any 3-digit numeric code (000-999) can be used to lock and unlock the extension. Conditions • How does this feature restrict the extension? This feature restricts the extension from making an outside call only.
Page 167: Emergency Call
– in Electronic Station Lockout / Remote Station Lock • If the KX-TD500 System is connected to a host PBX as a behind PBX, the extension user must dial the host PBX line access code after dialing the line access code and it must be included as the first digit of the emergency number.
Page 168: Executive Busy Override
General Features Executive Busy Override Description Allows the extension user to interrupt an existing extension / outside call. This establishes a 3- party conference call. This feature can be categorized as follows: Executive Busy Override – Barge-In Allows the PT user to interrupt an existing outside call (either "between two outside parties" or "between an outside party and an inside party") by pressing the red lit S-CO or DN button.
Page 169 Programming Guide References • 2.3 Numbering Plan – Data Line Security Set / Cancel – Executive Busy Override Deny Set / Cancel – Trunk Route Control • 2.4 Class of Service (COS) – Busy Override – Busy Override Deny • 2.8 System Option –...
Page 170: Inter Office Calling
Inter Office Calling Description Allows the extension user to call another extension user within the system or a tenant. An inter office call is a call between two extensions in the KX-TD500 system. Conditions • Definition of busy extension status <ICM type PT>...
Page 171 Programming Guide References • 1.4 Extension Port Assignment – Attribute – Tel. Type – DN • 2.2 Tenant – Inter-tenant Calling (1 - 8) • 2.3 Numbering Plan – 1st Hundred Block Extension – 2nd Hundred Block Extension – 3rd Hundred Block Extension –...
Page 172: Line Preference-Outgoing (Idle Line/No Line/Prime Line)
General Features Line Preference—Outgoing (Idle Line/No Line/Prime Line) Description A PT user can select a desired outgoing line preference to originate calls from the following three line preferences: Idle Line Preference When an extension user goes off-hook to make a call, an idle line is automatically selected from the pre-assigned lines.
Page 173 User Manual References • 2.2.3 Flexible Button Assignment • 2.2.12 Preferred Line Assignment — Outgoing • 3.2.5 [005] Flexible CO Button Assignment Features Guide General Features...
Page 174: Off-Hook Call Announcement (Ohca)
OHCA is performed the same way as Busy Station Signaling (BSS). It depends on the telephone type of the called party whether BSS or OHCA is activated by the operation. If the called extension is KX-T7130, KX-T7235 or KX-T7436, OHCA becomes active.
Page 175 A DHLC card allows 8 DPTs that can be called with the OHCA feature at the same time. • DHLC card with APT A DHLC card allows one APT telephone that can be called with the OHCA feature at the same time.
Page 176: Off-Hook Call Announcement (Ohca), Whisper
General Features Off-Hook Call Announcement (OHCA), Whisper Description This is a variation of the OHCA feature. The difference is, OHCA provides two-way communication, but Whisper OHCA provides one-way (from the calling extension to the called extension) communication. Conditions • Call Waiting Whisper OHCA is only effective when the called extension has set Call Waiting feature.
Page 177 Programming Guide References • 2.3 Numbering Plan – Call Waiting Set / Cancel • 2.4 Class of Service (COS) – Off-Hook Call Announcement (OHCA) • 2.8 System Option – Whisper OHCA to extensions other than T74XX Features Guide References 1.6 Originating Features •...
Page 178: Operator Call
General Features Operator Call Description To direct operator-seeking incoming calls to the Operators, one of the following ways can be used. Intercom calls Extension users can call the Operator: - by dialing the feature number for "Operator Call" - by dialing the FDN for Operator Group Outside calls To direct outside callers to the Operators, set the FDN of an Operator Group as the destination of the following calls:...
Page 179 Programming Guide References • 1.4 Extension Port Assignment – Group No. • 2.2 Tenant – Operator FDN • 2.3 Numbering Plan – Operator Call • 3.3 Extension Group – FDN – Tenant No. – [Overflow Setting] Destination – Day / Night –...
Page 180: Pdn Call
General Features PDN Call Description If the Extension 1001 has an SDN button which corresponds with the PDN button of the Extension 2001 (PDN owner), the Extension 1001 can call the Extension 2001 simply by pressing the associated SDN button twice. The Extension 1001 can also transfer a call (on the CO / PDN) to the Extension 2001 with a simple operation.
Page 181: Secret Busy Override
Secret Busy Override Description Allows the extension user to interrupt an existing call (either "between two inside parties" or "between an inside party and an outside party") without informing the other party. Conditions • Class of Service (COS) programming COS programming <Section 2.4 Class of Service (COS), "Busy Override" and "Secret Busy Override"...
Page 182 General Features User Manual References • 4.3.69 Secret Busy Override Features Guide...
Page 183: Toll Restriction
Toll Restriction Description Toll Restriction is a system programmable feature that, in conjunction with the assigned Class of Service, can prohibit certain extension users from placing unauthorized toll calls. Every extension is programmed to belong to one of 96 Classes of Service. Each Class of Service is programmed to have a toll restriction level for day mode and night mode respectively.
Page 184 General Features Level 8 None [Explanation] Level 1: allows all calls. Level 2: denies codes stored in the TRS Deny Code Table for Level 2 except the codes stored in TRS Exception Code Tables for Levels 2 through 6. Level 3: denies codes stored in the TRS Deny Code Tables for Levels 2 and 3 except the codes stored in TRS Exception Code Tables for Levels 3 through 6.
Page 185 Example of Toll Restriction programming Here is an example to explain the procedures for Toll Restriction programming. Determining the application Determine the dialing numbers that should be denied for levels 2 through 6. (Levels 1, 7 and 8 are fixed and do not require programming.) [Entry Example] Level TRS Deny Code...
Page 186 General Features Level (Day) Toll Restriction - "TRS Deny Code" Depending on the application, enter the TRS Deny codes in the associated tables. Numeric characters and the wild card character "X" can be used. [Entry Example] Level-2 TRS Deny Code Table Location Level-3 TRS Deny Code Table Location...
Page 187 Level-6 TRS Deny Code Table Location Toll Restriction - "TRS Exception Code" Depending on the application, enter the exception codes in the associated tables. Numeric characters and the wild card character "X" can be used. [Entry Example] Level-6 TRS Exception Code Table Location 1911...
Page 188 General Features Flow Chart of Toll Restriction Levels 7, 8 Conditions WARNING The software contained in TRS feature to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they The user makes a toll call.
Page 189 • If a stored Host PBX access code or a stored carrier code is found in the dialed number, a toll restriction check starts for the succeeding telephone number. • Toll Restriction Override for System Speed Dialing This feature can be activated or deactivated per tenant.
Page 190 General Features Programming Guide References • 2.2 Tenant – System Speed Dial TRS Level Override • 2.4 Class of Service (COS) – TRS Level – Day / Night – Call from TRS Level 7 Extension – Transferring CO dial tone (exempted from TRS) •...
Page 191: Toll Restriction For Special Carrier Access
Toll Restriction for Special Carrier Access Description If your system has access to multiple telephone companies, access to a specific company requires a carrier access code preceding the telephone number. Toll Restriction on these calls is activated by storing the carrier codes (maximum 100). If a stored carrier code is found in the dialed number, a toll restriction check starts for the succeeding telephone number.
Page 192: Toll Restriction Override By Account Code Entry
Description Allows the extension user to override toll restriction temporarily to make a toll call from a toll– restricted telephone. The extension user can carry out this feature by entering the appropriate account code before dialing the telephone number. Flow Chart of TRS (Toll Restriction) Override Procedure by Account Code Entry TRS Override by Account Code Entry is attempted.
Page 193 • If the extension user does not enter any account code or enters an invalid account code, an ordinary toll restriction check is done. Programming Guide References • 2.3 Numbering Plan – Account Code • 2.4 Class of Service (COS) –...
Page 194: Toll Restriction Override For System Speed Dialing
General Features Toll Restriction Override for System Speed Dialing Description Allows the extension user to override Toll Restriction in System Speed Dialing. Normally, calls originated by System Speed Dialing are restricted depending on the extension's toll restriction level. Once this feature is activated, it permits all extension users to make System Speed Dialing calls without restriction.
Page 195: Trunk Access
Trunk Access Description There are the following four ways to access an idle CO line for making a call. Type Idle Selects an idle CO line automatically from the trunk groups assigned to the extension. Direct Selects an idle CO line by pressing an idle CO button directly.
Page 196 • Each PT can have more than one L-CO button. • Ringing Tone Selection The Digital Proprietary Telephone (DPT) users can choose a desired ringing frequency for each S-CO, G-CO or L-CO button <Section "2.2.13 Ringing Tone Selection for CO Buttons"...
Page 197 [Idle] • Automatic Route Selection (ARS) "Trunk Access, Idle" functions when Automatic Route Selection (ARS) is not activated. If ARS is activated by System Programming <Section 2.2 Tenant, "Automatic Route Selection" in the Programming Guide>, the least expensive route for the destination is selected automatically.
Page 198 General Features Programming Guide References • 2.2 Tenant – Automatic Route Selection • 2.3 Numbering Plan – Local CO Line Access / ARS – Trunk Group Access • 2.4 Class of Service (COS) – Trunk Group Setting • 2.6 Local Hunt Sequence •...
Page 199: Trunk Connection Assignment-Outgoing
Trunk Connection Assignment—Outgoing Description Used to determine the Trunk Group which can be accessed by an extension user for making outside calls on a Class of Service basis. This feature is useful to prevent unauthorized toll calls. Conditions • When the extension user tries to make an outside call on a disallowed Trunk Group, a reorder tone is sent to indicate that the user cannot use it.
Page 200: Walking Cos
General Features Walking COS Description Allows an extension user to make a toll call at other lower level COS extensions (toll / outward restricted) by employing his own higher level COS temporarily. Conditions None Programming Guide References • 2.3 Numbering Plan –...
Page 201 1.6 Originating Features • Toll Restriction User Manual References • 4.3.84 Walking COS Features Guide General Features...
Page 202: Dialing Features
General Features 1.7 Dialing Features Automatic Station Release Description If the extension user fails to dial any digits within a specified time period after going off-hook, the user will be disconnected from the line after a reorder tone is sent. To get a line again, the user must go on-hook first and then go off-hook.
Page 203: Full One-Touch Dialing
Full One-Touch Dialing Description Allows the PT user to have simple access to a desired party or system feature by pressing just one button without first going off-hook. Hands-free operation is automatically provided simply by pressing one of the following buttons.
Page 204 General Features User Manual References • 2.2.3 Flexible Button Assignment • 2.2.4 Full One-Touch Dialing Assignment • 3.2.5 [005] Flexible CO Button Assignment • 4.3.38 Full One-Touch Dialing • 4.3.52 One-Touch Dialing • 4.3.66 Redial Features Guide...
Page 205: One-Touch Dialing
If "Full One-Touch Dialing" is enabled, press the One-Touch Dialing button directly without going off-hook. • To store the telephone number of an outside party, a line access code (default=9 or 801 through 848) must be stored as the leading digit.
Page 206 General Features User Manual References • 2.2.3 Flexible Button Assignment • 2.2.4 Full One-Touch Dialing Assignment • 3.2.5 [005] Flexible CO Button Assignment • 4.3.52 One-Touch Dialing • 5.2.13 One-Touch Dialing Button (Assignment) • 5.2.14 One-Touch Access Assignment for System Features •...
Page 207: Pause Insertion, Automatic
Pause Insertion, Automatic Description Used to insert a pre-assigned pausing time between the access code (CO line / host PBX / Centrex / Special Carrier) and dialed digits. Conditions • This feature requires previous programming of the access code (CO line / host PBX / Centrex / Special Carrier) as well as assignment of the pause duration.
Page 208: Pickup Dialing (Hot Line)
Pickup Dialing function. Conditions • To utilize this feature, an extension number or an outside telephone number (up to 24 digits) should be programmed beforehand. • This feature works only when an extension user goes off-hook from on-hook status directly.
Page 209 General Features User Manual References • 4.3.62 Pickup Dialing (Hot Line) Features Guide...
Page 210: Quick Dialing
Conditions • To utilize this feature, an extension number or a telephone number should be stored beforehand either by User or System Programming. • Up to eight quick dial numbers (up to 24 digits for each) can be stored in the system.
Page 211: Redial
REDIAL or SAVE button. [Last Number] • The memorized telephone number is replaced by a new one if at least one digit sent to a CO line is dialed. Dialing a CO line access code alone does not change the memorized number.
Page 212 General Features Features Guide References 1.16 Button Features • Button, Flexible User Manual References • 2.2.3 Flexible Button Assignment • 2.2.4 Full One-Touch Dialing Assignment • 3.2.5 [005] Flexible CO Button Assignment • 4.3.66 Redial Features Guide...
Page 213: Station Speed Dialing
Allows the extension user to store frequently dialed numbers (up to 24 digits) in order to place a call with abbreviated dialing for personal use. Up to 10 station speed dialing numbers appended with 1-digit station speed dialing code (0-9), can be stored in each telephone. Conditions •...
Page 214: System Speed Dialing
General Features System Speed Dialing Description The KX-TD500 system provides up to 1000 / tenant, 2000 / system abbreviated speed dial numbers (24-digit long for each) available to all extension users. Conditions • System Speed Dialing numbers and names can be programmed either by User or System Programming.
Page 215 <Meaning of each field> Field # Contents Tenant No. Entry No. Dial Name Notes • "Dial" and "Name" can be omitted. If both fields are blank, the effect is to delete the entry in the PBX. • There are limits to the number of entries per tenant and per system. Hence, if either limit is exceeded, data lines will be ignored and will not be registered in the PBX.
Page 216: Ringing Features
General Features 1.8 Ringing Features Do Not Disturb (DND) Description Allows the extension user to appear busy to an incoming CO or extension calls. Conditions • DND does not work for the following calls: — Hold Recall — Timed Reminder Alarm Tone —...
Page 217 Programming Guide References • 2.3 Numbering Plan – Call FWD - Do Not Disturb Set / Cancel • 2.4 Class of Service (COS) – DND Override • 2.8 System Option – Special dial tone after setting feature – FWD / DND lamp pattern •...
Page 218: Log-In/Log-Out
General Features Log-In/Log-Out Description Allows the extension user to join (log-in) or leave (log-out) the group. They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions. They can return to the group when they are ready to answer calls. This feature can be categorized as follows: Log-In/Log-Out Allows members (extension users) of an Extension Group (except Group Type: None) and...
Page 219 same UCD Group through Busy Lamp Field of the corresponding DSS button. UCD Login Monitor is enabled or disabled by System Programming. <For Incoming Group members> Login/Logout status of the UCD Group members can be monitored by the extension specified as the Supervisor Extension through Busy Lamp Field of the corresponding DSS button.
Page 220: Station Hunting
General Features Station Hunting Description If a called extension is busy, Station Hunting redirects the incoming call to an idle extension within the same Extension Group / Incoming Group. Idle extensions are automatically searched for according to the pre-determined hunting type. Extension Group Hunting Type Circular...
Page 221 • Message Waiting notification A message waiting notification to an extension in the station hunting group is treated in the same manner as the ordinary call. Programming Guide References • 1.4 Extension Port Assignment – Group No. • 2.3 Numbering Plan –...
Page 222: Timed Reminder (Wake-Up Call)
Timed Reminder (Wake-Up Call) Description Each telephone can be set to generate an alarm tone at a preset time as a reminder. When this feature is set, an alarm tone will ring for 30 seconds (default) at the programmed time.
Page 223 • Station Message Detail Recording (SMDR) SMDR automatically records the detailed Timed Reminder information (date, time, tenant no., extension number, start / no answer / answer). It is programmable to be printed out when the Timed Reminder starts and the alarm is answered or not answered. The print-out example is shown below.
Page 224 General Features Programming Guide References • 2.2 Tenant – Alert Extension – Day / Night • 2.3 Numbering Plan – Timed Reminder Confirm / Set / Cancel • 2.5 System Timer – Timed Reminder Ringing Time – Timed Reminder Arrive Count –...
Page 225: Timed Reminder, Remote (Wake-Up Call)
Timed Reminder, Remote (Wake-Up Call) Description Allows the Manager extension and the Operators to remotely set, cancel and confirm the wake–up call for an extension. Conditions • Only the latest time setting is valid at the extension whether it was set by the extension user (Timed Reminder) or by the Manager or an Operator (Timed Reminder, Remote).
Page 226 General Features • Alert button assignment The Alert button can be assigned to a flexible CO button on the Alert extension. • Alert Ringing If Timed Reminder (Wake-Up Call) is not responded by the guest, a Timed Reminder alert can be sent to the alert extension when the Alert button indicator on it is turned on (in red) by System Programming <Section 2.8 System Option, "Alert Ringing"...
Page 227: Answering Features
1.9 Answering Features ANSWER and RELEASE buttons Operation Description ANSWER and RELEASE buttons are useful when using the headset or in hands-free mode. With the ANSWER button, an extension user can answer all incoming calls. With the RELEASE button, an extension user can disconnect the line during or after a conversation or complete a Call Transfer.
Page 228 General Features User Manual References • 2.2.3 Flexible Button Assignment • 3.2.5 [005] Flexible CO Button Assignment • 4.3.4 ANSWER and RELEASE buttons Operation • 5.2.26 ANSWER and RELEASE Buttons Operation Features Guide...
Page 229: Answering, Direct Trunk
Answering, Direct Trunk Description Allows the PT user to answer an incoming CO call simply by directly pressing a flashing CO button without lifting the handset or pressing the SP-PHONE / MONITOR button. This feature permits the extension user to answer the desired CO call when multiple incoming CO calls are coming in on his extension.
Page 230: Call Pickup
General Features Call Pickup Description Allows the extension user to answer a call (intercom, outside, doorphone) ringing at any other extension. The following types are available: Feature Type Directed Group CO Line Preventing other extensions from picking up calls ringing at his extension is also possible (Call Pickup Deny).
Page 231 • If more than one call is ringing on an extension, Call Pickup to that extension works for the first arrived call. • Call Waiting Call This feature does not apply to a call waiting call. [CO Line] • Tenant Service If "Tenant Service"...
Page 232 General Features Features Guide References 1.3 System Features • Extension Group User Manual References • 4.3.13 Call Pickup • 4.3.17 Call Waiting • 4.5.9 KX-T7235 Display Features - System Feature Access Menu • 4.5.12 KX-T7431 / KX-T7433 / KX-T7436 Display Features - System Feature Access Menu Features Guide...
Page 233: Call Waiting
Call Waiting Description Used to inform a busy extension that another call is waiting. The busy extension can answer the second call by disconnecting the current call or placing it on hold. This feature can be activated or deactivated by dialing the appropriate feature number. Conditions •...
Page 234 General Features • BSS / OHCA / Whisper OHCA If an extension user dials "1" while hearing a busy tone, BSS or OHCA or Whisper OHCA may be activated at the called extension. This is determined by the following conditions. Calling extension COS-OHCA assignment...
Page 235 Features Guide References 1.6 Originating Features • Busy Station Signaling (BSS) • Off-Hook Call Announcement (OHCA) • Off-Hook Call Announcement (OHCA), Whisper 1.12 Conversation Features • Data Line Security User Manual References • 2.2.2 Call Waiting Tone Type Assignment • 4.3.8 Busy Station Signaling (BSS) •...
Page 236: Call Waiting From Central Office
General Features Call Waiting from Central Office Description During a conversation with an outside party, a call waiting tone offered by the local Central Office informs the extension user of another incoming CO call that is waiting. He can answer the new call by placing the current call on hold.
Page 237: Executive Busy Override Deny
Executive Busy Override Deny Description Allows the extension user to prevent his extension from being interrupted by "Executive Busy Override" from another extension user. Conditions • Class of Service (COS) programming COS programming <Section 2.4 Class of Service (COS), "Busy Override Deny" in the Programming Guide>...
Page 238: Hands-Free Answerback
– Calls ringing on an SDN button • Alternate Calling Ring / Voice Mode Override Hands-free Answerback set on a telephone overrides "Alternate Calling Ring / Voice" preset on the extension; Hands-free conversation mode is established immediately after a confirmation tone is sent.
Page 239: Line Preference-Incoming (No Line/Prime Line/Ringing Line)
Line Preference—Incoming (No Line/Prime Line/ Ringing Line) Description A PT user can select the method used to answer incoming calls from the following three line preferences: No Line Preference No line is selected when an extension user goes off-hook to answer a call. He must press a desired Line Access button to answer an incoming call.
Page 240 General Features User Manual References • 2.2.3 Flexible Button Assignment • 2.2.11 Preferred Line Assignment — Incoming • 3.2.5 [005] Flexible CO Button Assignment Features Guide...
Page 241: Live Call Screening (Lcs)
(SLT). The handset sounds an alert tone to let you know that a message is being recorded. To intercept the call, flash the switchhook. Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice Processing System (one that supports Digital Proprietary Telephone [DPT] integration; e.g., KX-TVS100).
Page 242 General Features Programming Guide References • 2.3 Numbering Plan – Live Call Screening • 4.3 Extension Line – [LCS Setting] Status – [LCS Setting] Operation Mode – [LCS Setting] Recording Mode – [LCS Setting] LCS Password – CO Key • 4.4 DSS Console –...
Page 243: Holding Features
1.10 Holding Features Automatic Hold—For Hold Description Allows the PT user engaged in a call (extension or outside) to answer an incoming call (extension or outside) or to get a new line for making a call without losing the current call with a simple operation.
Page 244: Automatic Hold-For Transfer
General Features Automatic Hold—For Transfer Description Allows the PT user to transfer the call (intercom, outside) to the destination party with a simple operation, without first pressing the TRANSFER button. If this feature is enabled, the current call is placed on consultation hold automatically when the PT user presses an idle CO, DN, DSS or Phantom button for transferring purpose.
Page 245: Call Hold
• The number of calls that can be put on (exclusive) hold at an extension The number of calls that can be held on an extension at a time differs depending on the telephone type as follows: Intercom call – <ICM type PT>: One, <SLT>: One (Not available) –...
Page 246 General Features • Confirmation Tone A confirmation tone is sent to the extension user who retrieved the held call, when it is retrieved by dialing the feature number. This tone can be eliminated by System Programming <Section 2.8 System Option, "9. Confirmation tone for Call Pickup, Paging, Paging –...
Page 247: Call Park
Call Park Description Allows the extension user to place a call on hold into a system parking area so that any extension user can retrieve the call. This releases the user from the parked call to perform other operations. Conditions •...
Page 248: Call Splitting
General Features Call Splitting Description When there are two active calls on an extension, an extension user can talk either one of them alternately. Conditions • This feature does not work for the following calls: – Doorphone call – Paging Programming Guide References System Programming is not required.
Page 249: Consultation Hold
Consultation Hold Description Allows an extension user to place a call on hold temporarily on purpose to transfer it, to make a Conference call, or to perform Call Splitting. A PT user can place a call on Consultation Hold by pressing TRANSFER or CONF button. An SLT user can place a call on Consultation Hold by pressing the switchhook lightly only to transfer it.
Page 250 General Features 1.12 Conversation Features • Conference, 3-Party • Conference, 5-Party • Conference, Unattended User Manual References Not applicable. Features Guide...
Page 251: Transferring Features
1.11 Transferring Features Call Forwarding Description Allows you to have incoming calls to your extension forwarded to a specified destination. You may specify the circumstances under which your calls are forwarded. The following Call Forwarding features are available: Type All Calls Busy No Answer Busy / No Answer...
Page 252 General Features Intercom calls Extension; Transfer* - Items marked with "*" are not available with "Call Forwarding - No Answer to CO / TIE Line" feature. • Floating Station A Floating Station cannot be programmed as the call forwarding destination. •...
Page 253 Before utilizing this feature, "Trunk to Trunk Restriction" should be enabled by System Programming. • You can store the telephone number up to 24 digits. Valid digits are "0 through 9," " " and PAUSE. PAUSE can also be stored by dialing "...
Page 254 Before utilizing this feature, "Trunk to Trunk Restriction" should be enabled by System Programming. • You can store the telephone number up to 24 digits. Valid digits are "0 through 9," " " and PAUSE. PAUSE button can also be stored by dialing "...
Page 255 Features Guide References 1.3 System Features • Limited Call Duration 3.1 TIE Line Features • TIE Line and Outside (CO) Line Connection User Manual References • 2.2.3 Flexible Button Assignment • 3.2.5 [005] Flexible CO Button Assignment • 4.3.9 Call Forwarding •...
Page 256: Call Forwarding-All Calls To An Incoming Group
General Features Call Forwarding—All Calls to an Incoming Group Description Allows you to have all calls to an Incoming Group forwarded to the pre-assigned Incoming Group or Extension Group. Conditions • Types of calls which are forwarded by this feature are: Outside calls Direct Inward Dialing (DID) (ISDN);...
Page 257 • Assignable destination is FDN of Incoming Group or Extension Group. If "DIL 1:N" is specified in "Group Type" setting of Incoming Group, this feature does not work. • Regarding the PT with the Group FWD button, if Incoming Group FWD feature is assigned to the PT extension, the Group FWD indicator lights in red.
Page 258: Call Transfer
<Section 2.8 System Option, "1. Sound source during transfer" in the Programming Guide>. [Screened, Unscreened - To Extension] • The DSS Console and the Proprietary Telephone user can hold an outside call and quickly transfer it to an extension by pressing the corresponding DSS button directly (One-Touch Transfer by DSS Button).
Page 259 Hold Recall tone: Hold Recall tone is generated to the extension who transferred the call 50 seconds before the time-out. Hold Alarm tone: Hold Alarm tone is generated to both outside parties 15 seconds before the time-out. The call is disconnected at the time-out unless the extension user (who transferred the call) joins the CO-to-CO call to establish a conference call.
Page 260 General Features Programming Guide References • 2.4 Class of Service (COS) – Trunk Group Setting – Transfer to CO – Transfer to TIE – Automatic Hold • 2.5 System Timer – Transfer Recall Time – CO-to-CO Line Call Duration Time •...
Page 261: Intercept Routing
Intercept Routing Description Provides automatic redirection of incoming CO calls. There are the following two types of Intercept Routing: Rerouting Activated when an incoming CO call cannot be placed on the destination extension. Intercept Routing-No Answer (IRNA) Activated when an incoming CO call is not answered within a specified period of time (Intercept time).
Page 262 General Features Programming Guide References • 2.5 System Timer – Intercept Time – DISA IRNA Time • 3.2 Trunk Group – Intercept Destination – Day / Night – IRNA for TIE Line • 4.3 Extension Line – Intercept Destination — Day / Night Features Guide References None User Manual References...
Page 263: One-Touch Transfer
One-Touch Transfer Description Allows the PT user to transfer the call to the destination extension simply by pressing the DSS (or Phantom) button. This eliminates the needs for pressing the TRANSFER button and dialing the destination extension number. If this feature is enabled, the current call is placed on hold (Consultation Hold) automatically when the PT user presses an idle DSS (or Phantom) button for transferring purpose.
Page 264 General Features Features Guide References 1.10 Holding Features • Automatic Hold—For Hold User Manual References • 4.3.16 Call Transfer • 5.2.25 Call Transfer Features Guide...
Page 265: Ringing Transfer
Ringing Transfer Description If the Extension 1001 has an SDN button which corresponds with the PDN button of the Extension 2001 (PDN owner), the Extension 1001 can transfer the call on the SDN button to the Extension 2001 with a simple operation. This is called "Ringing Transfer." Conditions •...
Page 266: Conversation Features
General Features 1.12 Conversation Features Conference, 3-Party Description The system supports 3-party conference calls which include outside or inside parties or both. During a 2-party conversation, the extension user can add a third party to their conversation, thereby establishing a conference. Conditions •...
Page 267 Programming Guide References • 2.4 Class of Service (COS) – Released Link Operation • 2.8 System Option – Confirmation tone for Override, Barge-in, Conference and Privacy Release • 4.3 Extension Line – CO Key – PF Key • 4.4 DSS Console –...
Page 268: Conference, 5-Party
General Features Conference, 5-Party Description A PT user can originate a 5-party conference call which includes outside or inside parties or both. Conditions • Up to two 5-party conference calls can be held at a time in the system, even if TSW Conference Expansion card is installed on the TSW card.
Page 269 User Manual References • 2.2.3 Flexible Button Assignment • 3.2.5 [005] Flexible CO Button Assignment • 4.3.21 Conference, 3-Party • 4.3.22 Conference, 5-Party Features Guide General Features...
Page 270: Conference, Unattended
General Features Conference, Unattended Description A PT user who originated a conference call with two outside parties can leave the conference for a while to allow the other two parties to continue conversation. This is called an Unattended Conference. The conference originator may return to the conference, if desired. Conditions •...
Page 271 1.13 Audible Tone Features • Hold Recall User Manual References • 2.2.3 Flexible Button Assignment • 3.2.5 [005] Flexible CO Button Assignment • 4.3.21 Conference, 3-Party • 4.3.23 Conference, Unattended Features Guide General Features...
Page 272: Data Line Security
General Features Data Line Security Description Once Data Line Security is set on the extension, communication between the extension and the other end is protected from any signal such as Call Waiting, Hold Recall and Executive Busy Override. Data equipment or a facsimile may be connected to an extension port so that the extension user can perform data communications.
Page 273: Doorphone Call
Doorphone Call Description Doorphone provides a conversation between an extension user and a visitor at a door. When a visitor presses the doorphone button, pre-assigned destination extensions ring. The extension who answered the call can talk to the visitor. It is possible for any extension user to call a doorphone.
Page 274: End-To-End Dtmf Signaling (Tone Through)
General Features End-to-End DTMF Signaling (Tone Through) Description DTMF signaling is required for access to special network services offered by some telephone companies. This system allows the extension user to signal the other end using DTMF tones during an established call.
Page 275: External Feature Access
External Feature Access Description Allows the extension user to have access to the features of a host PBX, Centrex or Central Office, such as Call Waiting, etc. This is performed by putting the current party on hold and sending a flash signal to the other end during an outside call. Conditions •...
Page 276 General Features User Manual References • 4.3.18 Call Waiting from Central Office • 4.3.35 External Feature Access • 4.3.51 Off-Hook Monitor Features Guide...
Page 277: Flash
Flash Description The FLASH button is used to allow a PT user to disconnect the current call and originate another call without hanging up. Conditions • Flash or External Feature Access Pressing the FLASH button on a PT results in either sending Flash signal (External Feature Access) or disconnecting the current call (Flash).
Page 278: Hands-Free Operation
General Features Hands-free Operation Description Allows the PT user to dial and to talk to the other party without lifting the handset. Pressing an appropriate button provides hands-free mode. Conditions • This function can be utilized by pressing a button listed below when the SP-PHONE / MONITOR button indicator is off: –...
Page 279: Off-Hook Monitor
Off-Hook Monitor Description Allows a PT user on a handset call to let other people around him monitor the call by pressing the SP-PHONE button. Conditions • This feature is available for the following PT extensions only: KX-T7431, KX-T7433, KX-T7436 •...
Page 280: Privacy Release
General Features Privacy Release Description Allows the PT user to release Automatic Privacy for an existing call in order to establish a 3- party call. During a conversation with an outside party on a CO button, the extension user can allow another extension user to join in the existing call by pressing the CO button.
Page 281: Privacy, Automatic
Privacy, Automatic Description By default all conversations established on CO lines, extension lines and doorphone lines have privacy activated, that is, an existing call is not interrupted by anyone. Conditions • Privacy Release Automatic privacy may be temporarily released to establish a 3-party conference call, either by "Executive Busy Override"...
Page 282: Pulse To Tone Conversion
General Features Pulse to Tone Conversion Description Allows the extension user to change the dialing mode from pulse dial to tone dial (DTMF) temporarily during a call so that they can access special services which require tone dialing such as a computer-accessed long distance call. Conditions •...
Page 283: Two-Way Recording Into The Voice Mail
• 5.2.19 Two-Way Record Button (Assignment) • 5.2.20 Two-Way Transfer Button (Assignment) Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice Processing System (one that supports Digital Proprietary Telephone [DPT] integration; e.g., KX-TVS100).
Page 284: Audible Tone Features
General Features 1.13 Audible Tone Features Confirmation Tones Description A confirmation tone indicates that an action was accepted by the system, and the extension user can proceed to the next operation. At the end of various operations, the extension user can confirm the success of the operation by hearing a confirmation tone.
Page 285 Confirmation tone 4: Sent when a 2-party call is changing to a 3-party call and vice versa. (These are caused by Executive Busy Override, Barge-in, 3-party conference call or Privacy Release.) It is possible to eliminate this tone by System Programming. Conditions •...
Page 286: Dial Tones, Distinctive
General Features Dial Tones, Distinctive Description The following four types of dial tone patterns are provided to give information about features activated on the extension. Dial tone 1: Normal dial tone. None of the features listed below are activated. Dial tone 2: Emitted when any one or more of the features below are set. Absent Message Capability Background Music (BGM) Call Forwarding...
Page 287 Conditions None Programming Guide References • 2.8 System Option – Special dial tone after setting feature Features Guide References None User Manual References Not applicable. Features Guide General Features...
Page 288: Hold Recall
General Features Hold Recall Description Prevents a call on hold from being kept waiting longer than a pre-determined time. If the timer expires, ringing or an alarm tone is sent to the extension user who held the call as a reminder. If the extension is on-hook and its speakerphone (PT only) is off, the phone will ring (Hold Recall Tone).
Page 289 The display PT flashes the indication of the held party for five seconds at 15-second intervals synchronizing with the tone. Programming Guide References • 2.3 Numbering Plan – Call Waiting Set / Cancel • 2.5 System Timer – Hold Recall Time Features Guide References 1.10 Holding Features •...
Page 290: Ringing Tone Selection
General Features Ringing Tone Selection Description Allows the DPT user to select one of eight ringer frequencies for each line access button (ICM, CO, DN). This is useful to distinguish the type of incoming calls by ringing. Conditions None Programming Guide References •...
Page 291: Ringing, Delayed
Ringing, Delayed Description The extension can be set to ring immediately, delayed ringing, or no ringing. Conditions • DIL 1:N Call When a DIL 1:N call (an outside call directed to multiple extensions) comes in, all destination extensions ring immediately by default. This setting can be changed to delayed ringing or no ringing on each member of the DIL 1:N Group basis.
Page 292: Ringing, Discriminating
General Features Ringing, Discriminating Description Allows the extension user to identify the incoming call by the ringing pattern (Please refer to Section "4 Tones / Ring Tones"). Conditions • Call Ringing Priority When there are multiple incoming calls and the extension goes from off-hook to on-hook, the calls ring according to the following priority: Consultation Hold Recall An incoming call from a line in which the Prime Line Preference –...
Page 293: Paging Features
[All], [External] • An external pager (user-supplied) must be connected to the System beforehand. Up to two external pagers can be connected to the KX-TD500 System. • External Paging Tone External paging tone is emitted from external pagers, before the voice announcement.
Page 294 General Features - External in this order. For example, if Paging - External is overridden by TAFAS, a reorder tone is returned to the performer of the Paging - External. If BGM is overridden by another higher priority, it is interrupted and starts again when the higher priority is finished.
Page 295 User Manual References • 4.3.55 Paging • 4.3.56 Paging — Answer • 4.3.57 Paging Deny • 4.3.58 Paging and Transfer Features Guide General Features...
Page 296: Proprietary Telephone Features
General Features 1.15 Proprietary Telephone Features Background Music (BGM) Description Allows the PT user in on-hook status to listen to Background Music (BGM) from the built-in speaker of his PT. Conditions • Hardware Requirements A user-supplied external music source, such as a radio, is required to utilize this feature. Up to two music sources can be connected to the system.
Page 297 General Features User Manual References • 4.3.7 Background Music (BGM) Features Guide...
Page 298: Dss Console
General Features DSS Console Description The DSS (Direct Station Selection) Console (KX-T7040, KX-T7240, KX-T7440, KX-T7441) provides DSS buttons for direct access to stations and busy lamp display, and PF (Programmable Feature) buttons. The DSS Console must be programmed to work with a PT in pairs. System Programming assigns the extension port numbers of the DSS Console and its associated PT.
Page 299 DSS (Direct Station Selection) buttons: Used to call a corresponding extensions with One- Touch. Every button is provided with an indicator (Busy Lamp Field), which shows the current status of the corresponding extension as shown in the following table: Busy Lamp Field Table Light Flash If the DSS button is corresponded with a...
Page 300 General Features Features Guide References 1.1 System Expansion • EXtra Device Port (XDP) 1.11 Transferring Features • One-Touch Transfer 1.16 Button Features • Button, Direct Station Selection (DSS) • Button, Flexible User Manual References • 2.2.3 Flexible Button Assignment • 3.2.5 [005] Flexible CO Button Assignment •...
Page 301: Handset Microphone Mute
• If AUTO ANSWER / MUTE button is pressed in Hands-free mode, Microphone Mute mode will be turned on. Programming Guide References System Programming is not required. Features Guide References 1.15 Proprietary Telephone Features • Microphone Mute User Manual References • 4.3.39 Handset Microphone Mute • 4.3.47 Microphone Mute...
Page 302: Handset/Headset Selection
General Features Handset/Headset Selection Description The system supports the use of optional headset on PTs. Conditions • Headset mode can be set by: [DPT] Station Programming [APT] HANDSET/HEADSET selector on the APT or on the handset or both • "OHCA" is available on an extension in Headset mode. •...
Page 303: Microphone Mute
• This feature is available for the PT with AUTO ANSWER / MUTE button only. Programming Guide References System Programming is not required. Features Guide References 1.15 Proprietary Telephone Features • Handset Microphone Mute User Manual References • 4.3.39 Handset Microphone Mute •...
Page 304: Station Program Clear
Log-out (k) Message Waiting (All the messages that have been left by other extension users) Paging Deny (m) Paralleled Telephone enabled (n) Pickup Dialing (The stored telephone number will be removed.) (o) Timed Reminder (p) Walking Station Conditions None Programming Guide References •...
Page 305 General Features User Manual References • 4.3.71 Station Program Clear Features Guide...
Page 306: Station Programming
General Features Station Programming Description Allows the PT user to customize the extension to his needs. The following are the programming items available: For both APT and DPT: • Call Waiting Tone Type Assignment • Flexible Button Assignment • Full One-Touch Dialing Assignment •...
Page 307 User Manual References • 2 Station Programming • 4.4.3 Call Log Incoming, Log Lock • 4.4.4 Live Call Screening (LCS) Password Clear • 4.4.9 Remote Station Lock Control Features Guide General Features...
Page 308: Station Programming Data Default Set
General Features Station Programming Data Default Set Description Allows the PT user to return all the following items programmed on the telephone to default setting. Programming Items Bilingual Display Selection Call Waiting Tone Type Assignment Full One-Touch Dialing Assignment Handset / Headset Selection...
Page 309: Volume Control-Speaker/Handset Receiver/Headset/Ringer
– Press the volume control button (UP /DOWN ) to select a desired volume level. However, the ringer volume of KX-T7220 and KX-T7250 is selected with Ringer Volume Selector (OFF/LOW/HIGH). [APTs] – Slide the following levers located on the left side of the telephone. Volume Control (MIN - MAX) Handset Headset Volume Selector (NORMAL/MID/HIGH)
Page 310: Button Features
– CO Key • 4.4 DSS Console – DSS Key Features Guide References 1.11 Transferring Features • One-Touch Transfer 1.15 Proprietary Telephone Features • DSS Console 1.17 Display Features • Busy Lamp Field User Manual References • 2.2.3 Flexible Button Assignment •...
Page 311: Button, Flexible
Button, Flexible Description The use of Flexible Buttons on PT is determined by Station, User or System Programming. The following three types of Flexible Buttons are provided on PT or DSS Consoles or both: • Flexible CO buttons (provided on all PTs) •...
Page 312 Can only be assigned by User or System Programming. Can only be assigned by System Programming. Available when the Digital Super Hybrid System is connected to a Digital Proprietary Telephone capable Panasonic Voice Processing System (one that supports Digital Proprietary Telephone [DPT] integration; e.g., KX-TVS100). Conditions •...
Page 313 – PF Key • 4.4 DSS Console – DSS Key – PF Key Features Guide References 1.15 Proprietary Telephone Features • DSS Console 1.16 Button Features • Buttons on Proprietary Telephones and DSS Consoles User Manual References • 2.2.3 Flexible Button Assignment •...
Page 314: Button, Line Access
General Features Button, Line Access Description Used to get a line for making / answering a call. Line Access Buttons are provided on PTs only. They are categorized as follows: Button Type Intercom (ICM) Used to make or receive intercom calls, and to set or cancel various features. Available for an ICM type PT only.
Page 315 Conditions [General] • Ringing Tone Selection (DPT only) A ringing tone type for CO (S-CO, G-CO, L-CO) and DN (PDN, SDN) buttons can be selected either by Station or System Programming. [CO General] • CO Button Assignment (flexible CO) A CO button (S-CO, G-CO, L-CO) can be assigned to a flexible CO button on a PT by Station, User or System Programming.
Page 316 General Features [DN General] • DN Button Assignment (flexible CO) A DN button (PDN, SDN) can be assigned to a flexible CO button on a PT by Station, User or System Programming. PDN: Up to three PDN buttons can be assigned per PT and at least one PDN button should always be assigned to the CO 01 button.
Page 317 Programming Guide References • 2.2 Tenant – Automatic Route Selection • 2.4 Class of Service (COS) – Trunk Group Setting – SDN COS • 2.6 Local Hunt Sequence • 3.2 Trunk Group • 4.3 Extension Line – CO Key • 4.4 DSS Console –...
Page 318: Buttons On Proprietary Telephones And Dss Consoles
General Features Buttons on Proprietary Telephones and DSS Consoles Description Proprietary Telephones and DSS Consoles are provided with the feature / line access buttons listed below. The functions of the listed buttons are also described. Buttons on KX-T Proprietary Telephones: 7020 / 7030 / 7050 7055 7130 7220 7230 7235 7250 7420 7425 7431 7433 7436 7450...
Page 319 Buttons 7020 / 7030 / 7050 7055 7130 7220 7230 7235 7250 7420 7425 7431 7433 7436 7450 7320 7330 / 7335 SHIFT Soft SP-PHONE TRANSFER VOICE CALL / MUTE VOLUME Buttons on KX-T DSS Consoles: Buttons 7040 Answer* DSS* (32) (16) (Programmable...
Page 320 PAUSE button. REDIAL: Used for Last Number Redial. SAVE: Used to store a dialed telephone number for Saved Number Redial. SELECT: Used to select the displayed function or to call the displayed phone number. SHIFT: Used to access the next level of Soft button function.
Page 321 VOLUME: Used to adjust the volume of the telephone speaker, handset receiver, headset or ringer. This button can also be used to adjust the display contrast. During Special Display Features operation, this button can also be used to change the display.
Page 322 General Features Features Guide References 1.16 Button Features • Button, Flexible User Manual References • 2.2.3 Flexible Button Assignment • 3.2.5 [005] Flexible CO Button Assignment Features Guide...
Page 323: Led Indication
LED Indication Description The LED (Light Emitting Diode) indicators of the Line Access Buttons display the line conditions with the following lighting patterns: Off, Steady On, Slow flash, Moderate flash, Rapid flash. This allows the extension user to see the current status of the line. Flashing light (winks) patterns Slow flash Moderate flash...
Page 324 General Features LED Indication and the line status — S-CO button LED Indication Green On Green slow flash Green moderate flash Green rapid flash Red On Red slow flash Red moderate flash Red rapid flash LED Indication and the line status — G-CO button LED Indication Green On Green slow flash...
Page 325 LED Indication and the line status — L-CO button LED Indication Green On Green slow flash Green moderate flash Green rapid flash Red On Red slow flash Red moderate flash Red rapid flash LED Indication and the line status — PDN button LED Indication Green On Green slow flash...
Page 326 General Features LED Indication and the line status — SDN button LED Indication Green On Green slow flash Green moderate flash Green rapid flash Red On Red slow flash Red moderate flash Red rapid flash • Items marked with " " are only available on the Single-CO button. Conditions None Programming Guide References...
Page 327: Display Features
1.17 Display Features Absent Message Capability Description Once set, this option provides a message on the display of the calling extension, to show the reason for the called extension's absence. Up to nine absent messages, common to all extension users, can be programmed as desired. There are six pre-programmed default absent messages.
Page 328 General Features tone (dial tone 2) after going off-hook depending on System Programming <Section 2.8 System Option, "15. Special dial tone after setting feature" in the Programming Guide>. Programming Guide References • 2.3 Numbering Plan – Absent Message Set / Cancel •...
Page 329: Bilingual Display
Bilingual Display Description Provides the display PT user with either an English or French display. Either display can be selected by Station or System Programming. Conditions None Programming Guide References • 4.3 Extension Line – Language Features Guide References None User Manual References •...
Page 330: Busy Lamp Field
• 4.3 Extension Line – CO Key • 4.4 DSS Console – DSS Key Features Guide References 1.15 Proprietary Telephone Features • DSS Console 1.16 Button Features • Button, Direct Station Selection (DSS) User Manual References • 2.2.3 Flexible Button Assignment •...
Page 331: Call Directory
The extension user can another extension simply by pressing the Function button associated with the name. Station Speed A list of the names and telephone numbers stored in Station Speed Dialing is Dialing Directory displayed. This allows the extension user to make a Station Speed Dialing call by knowing just the name.
Page 332 General Features • Both "Name" and "Number" should be stored in pairs for each System Speed Dialing No. Otherwise "Name" is not shown on a large display PT. • Tenant Service If Tenant Service is employed, System Speed Dialing numbers and names being displayed is limited within the same tenant.
Page 333: Call Forwarding / Do Not Disturb
Call Forwarding / Do Not Disturb Description Allows the KX-T7436 and KX-T7235 users to set or cancel the Call Forwarding and Do Not Disturb (DND) features using the display messages after pressing the FWD / DND button. Conditions None Programming Guide References System Programming is not required.
Page 334: Call Log, Incoming
General Features Call Log, Incoming Description This is one of the Caller ID service features available for the following DPT extensions only: KX-T7230, KX-T7235, KX-T7433, KX-T7436. When an incoming CO call with Caller ID information directed to an extension is not answered, Caller ID information is automatically recorded in the Call Log of the called extension.
Page 335 • Call Log Incoming, Overwrite Mode If the Call Log is full (30 call records are already logged) when a new Caller ID call comes in, the extension user can choose one of the following two options. a new call record overwrites the oldest one in the Call Log a new call record is not logged •...
Page 336 General Features Programming Guide References • 1.2 Slot Assignment • 2.3 Numbering Plan – Call Log Incoming, Overwrite Mode – Call Log Incoming, Log Lock • 2.8 System Option – Automatic adjustment of the clock using Caller ID information • 4.2 Trunk Line –...
Page 337: Call Log, Outgoing
Function button associated with the telephone number. This is an extended version of "Last Number Redial." Conditions • If the Call Log is full when a new outside call is made, the oldest telephone number is overwritten by a new one. Programming Guide References System Programming is not required.
Page 338: Display Contrast Adjustment
The adjusting method differs depending on the type of PT. Soft buttons and Volume button are used to adjust the contrast to one of three levels. A sliding lever (CONTRAST selector) on the telephone is used to select one of three levels. Conditions...
Page 339: Display, Call Information
These are shown when calling or called by an extension user and during an established intercom call. A display example: 123: Tony Viola Dialed telephone number This is shown when dialing the telephone number. A display example: 1234567890 Number or name of the caller These are shown if the Caller ID feature is available.
Page 340 General Features T1 CO line - Caller ID Service Programming Guide References • 2.5 System Timer – Call Duration Count Start Time • 4.2 Trunk Line – Name • 4.3 Extension Line – DN – Name – Initial Display Selection •...
Page 341: Display, Date And Time
Display, Date and Time Description Allows the display PT users to display the following "Date and Time Notation" while on-hook. Display example: Day of the week, Month, Day, Time (AM / PM) Conditions • The display PT users can alternate between "Date and Time" display and " Self-extension number"...
Page 342: Display, Self-Extension Number
General Features Display, Self-Extension Number Description Allows the display PT user to display their own extension port physical number and extension number in Station Programming mode. Display example: extension port physical number 1 0 1 0 1 Conditions None Programming Guide References System Programming is not required.
Page 343: Message Waiting
Message Waiting Description The system supports the ability to inform the called party of a message waiting. The called party, with a MESSAGE button, Another Extension Message Waiting button or Phantom Extension Message Waiting button knows there is a message if the MESSAGE button, Another Extension Message Waiting button or Phantom Extension Message Waiting button LED (Light Emitting Diode) lights red.
Page 344 General Features Programming Guide References • 2.3 Numbering Plan – Message Waiting Set / Cancel / Call Back • 2.8 System Option – Message Waiting lamp pattern • 4.3 Extension Line – Message Lamp – CO Key • 4.4 DSS Console –...
Page 345: Special Display Features
Special Display Features Description With the display telephone, KX-T7431, KX-T7433, KX-T7436 or KX-T7235, the extension user can easily access several features. The display telephones have the ability to perform the following features. Feature Call Directory Extension Dialing Station Speed Dialing...
Page 346: System Feature Access Menu
Group Log-In / Log-Out Live Call Screening (LCS) Password Clear Log-In / Log-Out Message Waiting Paging, access / answer / deny Paralleled Telephone (set / cancel) Pickup Dialing (Hot Line) Station Program Clear Timed Reminder (Wake-Up Call) Walking COS Timed Reminder, Remote (Wake-Up Call)
Page 347 Programming Guide References System Programming is not required. Features Guide References None User Manual References • 4.5.9 KX-T7235 Display Features - System Feature Access Menu • 4.5.12 KX-T7431 / KX-T7433 / KX-T7436 Display Features - System Feature Access Menu Features Guide General Features...
Page 348 General Features Features Guide...
Page 349: Isdn Features
ISDN Features Section 2 ISDN Features Features Guide...
Page 350: Isdn Features
PRI provides 23 B channels (64 kbps for each) for data transmission and 1 D channel (64 kbps) for signaling (23B + D). [System Hardware Requirements] To interface the KX-TD500 System with ISDN, one of the following two trunk cards is required depending on the ISDN interface type. •KX-TD50288 (BRI Card) for Basic Rate Interface •KX-TD50290 (PRI23 Card) for Primary Rate Interface...
Page 351 extension (with DN) or virtual extension (with FDN) directly after translation of the MDN number. MDN (Multiple Directory Number) Configuration ISDN Features Guide TD500 MDN line 1000 1001 ISDN Features 1002 (Ext.2000) 1003 (Ext.2001) 1004 (Ext.2002) 1005 (Ext.2003)
Page 352 ISDN Features Flow chart of required programs for ISDN Select "P-P" or "P-MP" as Access Mode in program 1.2 Slot Assignment (BRI Card Properties). Select "MDN" as Incoming Type in program 4.2 Trunk Line. Assign ("Digit to receive DID," "[DID / TIE] Digits to delete" and "[DID / TIE] Number to be added") according to the contract with the Central Office in program...
Page 353 Installation Manual References • 2.5.6 BRI Card (KX-TD50288) • 2.5.7 PRI23 Card (KX-TD50290) Programming Guide References • 1.2 Slot Assignment • 1.8 BRI Port Assignment • 1.9 PRI Port Assignment • 4.2 Trunk Line – Incoming Type – Destination—Day/Night/Lunch/Break – [DID/TIE] Digits to delete –...
Page 354: Integrated Services Digital Network (Isdn) Extension
Integrated Services Digital Network (ISDN) Extension Description The KX-TD500 System supports the connection of Terminal Equipment with separate power supplies. For example, ISDN telephones, G4 Facsimiles and Personal Computers which are connected to an ISDN S0 bus on a BRI (Basic Rate Interface) card (KX-TD50288)/a PRI23 (Primary Rate Interface) card (KX-TD50290).
Page 355 • Doorphone • Executive Busy Override Conditions • COS (Class of Service) for ISDN extension port applies to all Terminal Equipment on the same S0 bus (BRI card). Installation Manual References • 2.5.6 BRI Card (KX-TD50288) • 2.5.7 PRI23 Card (KX-TD50290) Programming Guide References •...
Page 356: Isdn Originating Features
• CLIP Numbers for ISDN PRI Lines When an extension user makes an outside call using an ISDN PRI line, one of the following numbers (depending on the extension user's choice) is displayed on the telephone of the other party as the CLIP number.
Page 357 Programming Guide References • 1.2 Slot Assignment • 1.8 BRI Port Assignment • 1.9 PRI Port Assignment • 2.3 Numbering Plan – CLIP • 4.2 Trunk Line – Subscriber • 4.3 Extension Line – [CLIP Number] Public • 4.7 ISDN Extension Line –...
Page 358: Calling Line Identification Restriction (Clir)
If CLIP service is enabled, the called party can find out who is calling before deciding to answer the call. • ISDN Public Switched Telephone Network This feature applies to the calls over the ISDN Public Switched Telephone Network. • Hardware Requirements To utilize this feature, a BRI card (KX-TD50288) or a PRI23 card (KX-TD50290) is required.
Page 359 ISDN Features User Manual References • 4.3.20 Calling Line Identification Restriction (CLIR) / Calling Name Identification Restriction (CNIR) Features Guide...
Page 360: Calling Name Identification Presentation (Cnip)
• It is programmable whether or not to use the CNIP (ISDN) service when an outside call is made using an ISDN PRI line by System Programming <Section 2.8 System Option, "CNIP Service" in the Programming Guide>. • The name for CNIP Service cannot be programmed. It is informed from ISDN telephone company. Installation Manual References •...
Page 361: Calling Name Identification Restriction (Cnir)
(Calling Name Identification Presentation, CNIP). • ISDN Public Switched Telephone Network This feature applies to the calls over the ISDN Public Switched Telephone Network. • Hardware Requirements To utilize this feature, a PRI23 card (KX-TD50290) is required.
Page 362: Isdn Attended Features
Provides automatic direction of an incoming call from ISDN to a specific extension. To realize this service, the DID number informed from ISDN telephone company is required. The DID number is converted to a DN or FDN of the destination using a pre-programmed conversion table.
Page 363 • The tenant number and VPS trunk group number can be assigned in the DID table so that the system is shared with tenants on a DID No. basis. It is programmable whether to enable Features Guide Destination Destination (Day) (Night) 2000 3000 ISDN Features Name (Max. 10 characters) PANASONIC...
Page 364 ISDN Features or disable the tenant assigned on a DID No. basis by System Programming <Section 2.8 System Option, "VM Trunk Service for DID " in the Programming Guide>. • Tenant number is used to determine the time mode (day/night) for the corresponding DID number.
Page 365: Multiple Directory Number (Mdn) Ringing Service
Provides automatic direction of an incoming call from ISDN to a specific extension. To realize this service, the MDN number informed from ISDN telephone company is required. The MDN number is converted to a DN or FDN of the destination by using a pre-programmed conversion table.
Page 366 IRNA destination or the call waits until the destination becomes idle. This is determined by System Programming. Installation Manual References • 2.5.6 BRI Card (KX-TD50288) 2311 Destination Destination (Day) (Night) 2000 3000 Name (Max. 10 characters) PANASONIC Features Guide...
Page 367 Programming Guide References • 1.8 BRI Port Assignment • 2.8 System Option – Destination Busy - DID – Illegal Number - DID • 3.2 Trunk Group – Intercept Destination – Day / Night • 4.2 Trunk Line – Incoming Type –...
Page 368 ISDN Features Features Guide...
Page 369: Tie Line Features
TIE Line Features Section 3 TIE Line Features Features Guide...
Page 370: Tie Line Features
TIE Line Features 3.1 TIE Line Features Outside (CO) Line and TIE Line Connection Description TIE lines are usually used to link two or more distant locations where high volume calling traffic exists. However, a person at a location outside of the TIE Line Network can also use it by first making a CO call via public network to the nearest point of TIE Line Network for the purpose of saving the toll call charge.
Page 371 No. Leading Digits to Digit delete PBX-2 • 2.7 Trunk to Trunk Restriction • 8.2 TIE Routing Table – PBX Code: 951 No. Leading Digits to Digit delete 2. When a caller makes a CO call according to "DID Dial Registration" DID (ISDN)/ DID Line Local...
Page 372 TIE Line Features Programming example: To make up the TIE Line Network above, the following System Programming is required at PBX-1 and -2 respectively. PBX-1 • 2.3 Numbering Plan – (01) 1st Hundred Block Extension: 10 – (77) Other PBX 01: 2 •...
Page 373 Programming Guide References • 2.3 Numbering Plan • 2.7 Trunk to Trunk Restriction • 4.2 Trunk Line – [DID/TIE] Digits to delete – [DID/TIE] Number to be added • 8.2 TIE Routing Table – PBX Code • 9.2 DID Dial Registration Features Guide References 1.11 Transferring Features •...
Page 374: Tie Line And Outside (Co) Line Connection
TIE Line Features TIE Line and Outside (CO) Line Connection Description TIE Lines can be used to minimize the cost of calls to a distant location outside of the TIE Line Network. A long distance call from one location may be a local call from another location. This fact should be considered before making a long distance call.
Page 375: No. Leading Digits To Number To Trunk Group No
PBX-2 • 2.7 Trunk to Trunk Restriction • 4.2 Trunk Line – [TIE Line] TIE-to-CO Security Mode • 8.2 TIE Routing Table – PBX Code: 951 No. Leading Digits to Digit delete Conditions • Trunk to Trunk Restriction Used to allow or restrict trunk-to-trunk path connection. To permit the TIE caller to make a CO call via TD500 System, the Trunk Group used for this purpose should be allowed to relay the call by System Programming.
Page 376: Tie Line And Tie Line Connection
TIE Line Features TIE Line and TIE Line Connection Description TIE calls among several different company locations can be done by dialing a 3 or 4-digit extension number only, or by dialing a location number (PBX Code) and an extension number. 1.
Page 377: 1Xx
PBX–2 • 2.3 Numbering Plan – (01) 1st Hundred Block Extension: 20 – (77) Other PBX 01: 1 • 8.2 TIE Routing Table No. Leading Digits to Digit delete 2. Location Number (PBX code) and Extension Number Extension users can make a call to other extension users in other PBXs within a TIE Line Network by dialing a location number (PBX Code) and an extension number.
Page 378 TIE Line Features No. Leading Digits to Digit delete PBX-2 • 2.3 Numbering Plan – (76) TIE Line Access: 77 • 8.2 TIE Routing Table – PBX Code: 951 No. Leading Digits to Digit delete Conditions None Programming Guide References •...
Page 379: Tie Line Network - Alternate Routing
When more than two PBXs at different locations are interconnected with a network of TIE Lines, your KX-TD500 works as an intermediate switching office to other PBXs in the network by relaying TIE calls from one PBX to another. A problem of telephone switching is that blocking sometimes occurs on the network, and a call cannot be switched as required because all the lines on a given route are occupied or unavailable.
Page 380 TIE Line Features Programming example: To realize the call flow mentioned above, the following System Programming is required at PBX-1, -3, and -4 respectively. PBX-1 • 8.2 TIE Routing Table – PBX Code: 951 No. Leading Digits to Digit delete •...
Page 381 Note • If you want to restrict "call relay from PBX-1 to PBX-2 via PBX-3," set TG11 to "Yes" at PBX-3 using Trunk to Trunk Restriction Programming. Conditions None Programming Guide References • 2.7 Trunk to Trunk Restriction • 4.2 Trunk Line –...
Page 382: Tie Line Service
TIE lines can be used to call through KX-TD500 to reach another switching system (PBX or CO). By utilizing the TIE lines, the KX-TD500 can support not only communications with the public network but with other locations of the company in the private network of which your KX-TD500 can be a part.
Page 383 Location Number (PBX Code) + Extension Number TIE Line Access Code CO (TIE) button Routing Procedure 1: TIE Routing Table Provides for the routing of calls over the TIE Line Network. Up to 36 routing patterns can be programmed in this table. This table is referenced by the system to identify the trunk route, when an extension user made a TIE call by dialing the feature number for "TIE Line Access"...
Page 384 TIE Line Features Routing Procedure 2: Routing Flow Chart (1) When a call is made by an extension user in your PBX Extension Own Ext. No? Calling to Extension Analyzing extension dialed number TIE trunk Is the leading 3 digits registered in the table? Calling to TIE Reorder Tone...
Page 385 Routing Procedure 3: Routing Flow Chart (2) Is there your PBX's extension number in the received digits? Does that extension actually exist? Sends busy Is it idle? tone. Calling to the specified extension. Features Guide Analyzing digits sent from the other PBX.
Page 386 TIE Line Features Conditions • Basic Programming The Programming items listed in the following "Programming Guide References" are always required to make use of TIE lines. • Application Programming Programming items required vary depending on a type of applications. Please refer to the following features in this section for further information about each application programming.
Page 387 Features Guide References 1.11 Transferring Features • Call Transfer User Manual References Not applicable. Features Guide TIE Line Features...
Page 388 TIE Line Features Features Guide...
Page 389: Tones/Ring Tones
Section 4 Tones/Ring Tones Features Guide...
Page 390 Tone / Ring Tone Tone Patterns Confirmation Tone 1 Confirmation Tone 2 Confirmation Tone 3 Confirmation Tone 4 Dial Tone 1 Dial Tone 2 Dial Tone 3 Dial Tone 4 Busy Tone Reorder Tone Ringback Tone 1 Ringback Tone 2 Do Not Disturb (DND) Tone CO-to-CO Line Call...
Page 391 Tone Patterns 15 s Hold Alarm Tone Call Waiting Tone 1 (outside/intercom) Call Waiting Tone 2 (outside) Call Waiting Tone 2 (intercom) Outside Calls / Outside Call Hold Recall Intercom Calls / Intercom Hold Recall Doorphone Calls / Timed Reminder Callback Ringing (Camp-on Recall) Features Guide...
Page 392 Tone / Ring Tone Features Guide...
Page 393: Index
Index Section 5 Index Features Guide...
Page 394 Absent Message Capability 327 Account Code Entry 16 Alternate Calling—Ring/Voice 153 ANSWER and RELEASE buttons Operation 227 Answering Features 227 Answering, Direct Trunk 229 Attended Features 117 Audible Tone Features 284 Automatic Callback Busy (Camp-On) 155 Automatic Calling Cancel 18 Automatic Configuration 19 Automatic Hold—For Hold 243 Automatic Hold—For Transfer 244...
Page 395 Pickup Dialing (Hot Line) 208 Power Failure Re-Start 115 Power Failure Transfer 116 Privacy Release 280 Privacy, Automatic 281 Proprietary Telephone Features 296 Pulse to Tone Conversion 282 Quick Dialing 210 Redial 211 Released Link Operation 86 Remote Station Feature Control 87...
Page 396 Trunk Connection Assignment—Outgoing 199 Trunk Group 108 Trunk Route Control 110 Two-Way Recording into the Voice Mail 283 Uniform Call Distribution (UCD) 138 User Programming with Proprietary Telephone 15 Volume Control—Speaker/Handset Receiver/ Headset/Ringer 309 Walking COS 200 Walking Station 111...
Page 397 Index Features Guide...
Page 398 Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of PCC and its licensee.

Panasonic KX-TD500 Features Manual

2 ISDN Features

3 TIE Line Features

4 Tones/Ring Tones

5 Index

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Summary of Contents for Panasonic KX-TD500