Activate Your Internet Service With Comcast Xfinity - NETGEAR C6300 User Manual

c. If you do not get an Internet connection with the modem router, ask your cable
Internet provider to look for your modem router online, and do one of the following
depending what your cable Internet provider tells you about your modem router:
• If the modem router is not visible, your cable Internet provider can give you
instructions to verify why the modem router does not connect with your high-speed
Internet service.
• If the modem router is visible to your cable Internet provider, reboot the modem
router. Check your online status again.

Activate Your Internet Service with Comcast XFINITY

If you use Comcast XFINITY, you can set up Internet service by using Comcast XFINITY's
self-activation process. If you are unable to self-activate your modem router, call Comcast
XFINITY customer service. After you complete the setup, perform a speed test.
Before you start the self-activation process, make sure that your account number, account
phone number, and login information (your email address or user name and password) are
nearby.
To activate your Internet connection with Comcast XFINITY's self-activation process:

1. Close all web browsers.
2. Launch a web browser.
You are redirected to the XFINITY self-activation page. If you are not redirected to the
XFINITY self-activation page, visit www.comcast.com/activate.
3. Provide your XFINITY credentials and complete the self-activation process.
This process might take up to 15 minutes, during which the modem router reboots a
couple of times.
4. If you are unable to activate your modem router using the XFINITY self-activation process,
call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489).
a. When asked, provide your account information and provide the modem router's
model number and MAC address, which are on the product label on the modem
router.
For more information, see
b. Wait for Comcast XFINITY to confirm that your modem router is active.
c. If you do not get an Internet connection with the modem router, ask Comcast
XFINITY to look for your modem router online, and do one of the following
depending on what Comcast XFINITY tells you about your modem router:
• If the modem router is not visible, Comcast XFINITY can give you instructions to
verify why the modem router does not connect with your high-speed Internet
service.
• If the modem router is visible to Comcast XFINITY, reboot the modem router.
Check your online status again.
AC1750 WiFi Cable Modem Router
Retrieve and Display the Product Label
Hardware and Internet Setup
15
on page 10.