c. If you do not get an Internet connection with the
modem router, ask Comcast XFINITY to look for your
modem router online, and do one of the following
depending on what Comcast XFINITY tells you about your
modem router:
• If the modem router is not visible, Comcast XFINITY can give
you instructions to verify why the modem router does not
connect with your high‑speed Internet service.
• If the modem router is visible to Comcast XFINITY, reboot the
modem router. Check your online status again.
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