Troubleshoot Wifi Connectivity; Troubleshoot Your Network Using The Ping Utility; Test The Lan Path To Your Router - NETGEAR Nighthawk X4S User Manual

Troubleshoot WiFi Connectivity

If you are experiencing trouble connecting over WiFi to the router, try to isolate the problem:
• Does the WiFi device or computer that you are using find your WiFi network?
If not, check the WiFi LED on the front of the router. If it is off, you can press the WiFi On/Off button on the
router to turn the router WiFi radios back on.
If you disabled the router's SSID broadcast, then your WiFi network is hidden and does not display in your WiFi
client's scanning list. (By default, SSID broadcast is enabled.)
• Does your WiFi device support the security that you are using for your WiFi network (WPA or WPA2)?
• If you want to view the WiFi settings for the router, use an Ethernet cable to connect a computer to a LAN port
on the router. Then log in to the router, and select BASIC > Wireless.
Note Be sure to click the Apply button if you change settings.
If your WiFi device finds your network but the signal strength is weak, check these conditions:
• Is your router too far from your computer or too close? Place your computer near the router but at least 6 feet
(1.8 meters) away and see whether the signal strength improves.
• Are objects between the router and your computer blocking the WiFi signal?

Troubleshoot Your Network Using the Ping Utility

Most network devices and routers contain a ping utility that sends an echo request packet to the designated device.
The device then responds with an echo reply. You can easily troubleshoot a network using the ping utility in your
computer or workstation.

Test the LAN Path to Your Router

You can ping the router from your computer to verify that the LAN path to your router is set up correctly.
To ping the router from a Windows computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3. Click the OK button.
You see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Nighthawk X4S AC2600 Smart WiFi Router
Troubleshooting
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