Troubleshooting The Internet Connection - NETGEAR RangeMax NEXT WNR854T User Manual

NETGEAR RangeMax™ NEXT Wireless Router WNR854T User Manual

Troubleshooting the Internet Connection

If you can access your router but you are unable to access the Internet, you should first determine
whether the router is able to obtain an IP address from your Internet Service Provider (ISP). Unless
your ISP provides a static IP address, your router must request an IP address from the ISP. You can
determine whether the request was successful using the Web Configuration Manager.
To check the WAN IP address:
1. Launch your browser and select an external site such as
2. Access the main menu of the router's configuration at http://www.routerlogin.net.
3. Under the Maintenance heading, select Router Status.
4. Check that an IP address is shown for the WAN Port.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new router by restarting your network, as described in
restart your network in this sequence. " on page
If your router is still unable to obtain an IP address from the ISP, the problem may be one of the
following:
• Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, you may have incorrectly set the login name and password.
• Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account as the Account Name in the Basic
Settings menu.
• Your ISP only allows one Ethernet MAC address to connect to Internet and might check for
your computer's MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the router's
MAC address.
OR
Configure your router to spoof your computer's MAC address. This procedure is explained in
"Configuring Your Internet Connection Using the Smart Setup Wizard" on page
If your router can obtain an IP address, but your computer is unable to load any Web pages from
the Internet:
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Troubleshooting