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NETGEAR arlo User Manual

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User Manual

December 2014
202-11380-01
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA

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Summary of Contents for NETGEAR arlo

  • Page 1: User Manual

    User Manual December 2014 202-11380-01 NETGEAR, Inc. 350 East Plumeria Drive San Jose, CA 95134, USA...
  • Page 2 For product updates and web support, visit http://support.arlo.com Trademarks © NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for reference purposes only. Compliance For the current EU Declaration of Conformity, visit: http://support.netgear.com/app/answers/detail/a_id/11621/...

  • Page 3: Table Of Contents

    Contents Set Up Your System Set Up Your Base Station ..........................4 Register for an Arlo Account ........................5 Set Up and Sync Your Cameras ......................6 Position Your Cameras ............................8 Position Mode ..................................10 Adjust Motion Sensitivity ..........................13 Personalize Your System Name Your Cameras ...............................16...

  • Page 4: Set Up Your System

    1. Set Up Your System Setting up your Arlo system involves these steps: set up your base station, register for an Arlo account, set up and sync your cameras, and position your cameras. Set Up Your Base Station The base station connects to your home network and allows you to view your camera streams from anywhere.

  • Page 5: Register For An Arlo Account

    Register for an Arlo Account After you set up your base station, you must register for an Arlo account. Your Arlo account is linked to your Arlo system and allows you to view videos from any Internet‑connected computer or mobile device.

  • Page 6: Set Up And Sync Your Cameras

    Your Arlo account is set up. Set Up and Sync Your Cameras After the base station is setup and you registered for an Arlo account, you are ready to set up your cameras and sync them to the base station. The Basic service plan supports up to five synced cameras.
  • Page 7 2. Slide the battery door back and lift it to open the battery compartment. 3. Insert the batteries according to the following illustration. Your cameras are ready to sync. ¾ To sync your cameras: 1. Bring the camera within one to three feet (30cm‑100cm) from the base station. 2.

  • Page 8: Position Your Cameras

    It’s important to keep distance in mind when placing your Arlo cameras: • Maximum. You can place your Arlo camera a maximum of 300 feet (90 meters) from the base station. In indoor installations, the range might be less if metal objects or thick walls and ceilings are between a camera and the base station.
  • Page 9 • Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as quickly as possible. This allows you to aim the camera while watching the video feed on your Arlo smartphone app to make near real‑time adjustments to the...

  • Page 10: Position Mode

    Position mode allows you to quickly and easily see what your camera sees. Using Position mode, you can make sure that your Arlo camera is positioned to monitor the precise area you want. Position mode is available only when the camera is not...
  • Page 11 ¾ To place your camera in Position mode: 1. Log in to your Arlo account at www.arlo.netgear.com. 2. Click or tap Settings. 3. Under Camera Settings, select a camera to position.
  • Page 12 4. Click or tap Position Mode. The camera starts streaming video.

  • Page 13: Adjust Motion Sensitivity

    This means that you might see lower quality video while in Position mode. Adjust Motion Sensitivity You can adjust the motion sensitivity of an Arlo camera after a motion rule is applied to it. For more information, see Set Up Your Base Station on page...
  • Page 14 ¾ To adjust the motion sensitivity of a camera: 1. Log in to your Arlo account at www.arlo.netgear.com. 2. Click or tap Settings.
  • Page 15 5. Under IF the following, use the slider to adjust the sensitivity of the motion sensor: • Raise the sensitivity percentage to increase the number of videos that Arlo captures. • Lower the sensitivity percentage to decrease the number of videos that Arlo captures.

  • Page 16: Personalize Your System

    Your Arlo system can be customized to meet your unique needs. After you create rules and modes for cameras, Arlo does the rest. You can name your cameras so that they are easier to identify and set up alerts so you always know what’s going on.

  • Page 17: Set Up Rules

    5. Click or tap Done. Set Up Rules With rules, you can tell your Arlo system what to do in certain situations. For example, you can set your Arlo system to record videos when the motion sensor is activated on a specific camera and alert you with an email message.
  • Page 18 You can use the rules you create within modes and schedules to customize your Arlo system. ¾ To create a rule: 1. Log in to your Arlo account at www.arlo.netgear.com. 2. Click or tap Settings. 3. Click or tap Rules.
  • Page 19 9. Select the camera from which you want to record the video. 10. Use the slider to adjust the length of video that is captured. 11. To be alerted by email when your Arlo system activates this rule, click or tap To this list and enter at least one email address.

  • Page 20: Set Up Modes

    Set Up Modes A mode is a way to set and control automated actions. With modes, Arlo can be on the lookout for you, even when you are not logged in. Modes start working when triggered by actions that you can define. You can personalize the default modes or add your own.
  • Page 21 The settings specific to that rule are shown using icons: • Camera icon. The camera records. • Paper plane icon. Email alerts are sent. • Push notification. Notifications are pushed to your smartphone. Note: You must install the Arlo app on your smartphone to receive push notifications.

  • Page 22: Create A New Mode

    5. To delete a mode, click or tap the trash can icon. Note: You must have at least one mode. The Arlo system is always in a mode, even if that mode is set to do nothing. Create a New Mode ¾...

  • Page 23: Manage Modes

    Use this method when you are not using a schedule to control a mode or to override an existing schedule. 1. Log in to your Arlo account at www.arlo.netgear.com. 2. Click or tap Mode. 3. Make sure that the Schedule switch is set to off.

  • Page 24: Create A Schedule

    Note: A schedule recurs weekly. For example, the schedule for Tuesday is repeated every Tuesday as long as the schedule is turned on. Arlo is pre-configured with the following schedule: • Monday through Friday, 8:00 a.m. to 5:00 p.m. All motion sensors are on.

  • Page 25: Add Friends

    5. Drag the dividers between modes to change the start and stop times. Add Friends You can add friends to your Arlo account. Friends can view live streams from your cameras, record video clips, view, share, favorite and delete clips from your library, and take snapshots.
  • Page 26 ¾ To add a friend to your Arlo Account: 1. Log in to your Arlo account at www.arlo.netgear.com. 2. Click or tap Settings. 3. Under Account Settings, click or tap Friends. 4. Click or tap Add. 5. Enter the first name, last name, and email address of the person that you want to add as a friend.

  • Page 27: Change Your Preferences

    Preferences allow you to control when Arlo notifies you of important events, like when your storage is full or a camera battery is low. You can also tell Arlo how to behave when your cloud storage is full. You can modify the following preferences: • Manage Storage.
  • Page 28 • Storage Full Notification. You can tell Arlo to notify you by email if your files exceed your cloud storage capacity. • Low Battery Notification. You can tell Arlo to notify you by email if your camera’s battery level is low.
  • Page 29 3. Under System Settings, click or tap Preferences. 4. To change the manage storage feature, tap or drag the slider. The slider turns green when the Manage Storage feature is turned on, and turns gray when it is turned off. 5.

  • Page 30: View Your Content

    3. View Your Content Videos recorded by your Arlo system are stored in the library. You can view your recordings and snapshots, favorite them, and search through them using the filter. View Recordings and Snapshots Your Arlo system stores recordings and snapshots in the library. In the library, you can view recordings and snapshots by the day or month they were taken using the calendar.
  • Page 31 Days where a video clip was recorded are highlighted with a green circle. Recordings from the month display to the right of the calendar. 4. Click or tap a highlighted day. Recordings from that date display to the right of the calendar.

  • Page 32: Use The Filter

    You can use the filter function to view a specific set of recordings in your library. ¾ To filter your library: 1. Log in to your Arlo account at www.arlo.netgear.com. 2. Click or tap Library. 3. Click or tap Filter.

  • Page 33: Manage Your Subscription

    Premier, and Elite service plans. Service Levels Upgrading to a paid service level gives you the ability to expand your Arlo system to suit your specific needs. Depending on your service level, you can add additional cameras, base stations, or cloud storage and share recordings with friends and family.
  • Page 34 ¾ To change your subscription level: 1. Log in to your Arlo account at www.arlo.netgear.com. 2. Click or tap Settings > Subscription > Update Service. 3. Select a service level. The charge for the new service term displays. 4. Click or tap Change Service.

  • Page 35: Renew Your Service Plans

    Annual plans auto‑renew by default but can be configured to expire at the end of the current annual term. Downgrade Your Service Plan You can downgrade your Premier or Elite (annual or monthly) service plan at any time. ¾ To downgrade your service plan: 1. Log in to your Arlo account at www.arlo.netgear.com.

  • Page 36: Cancel Your Paid Service Plan

    2. Click or tap Settings > Subscription > Cancel Service. 3. Wait while the cancellation is processed. You are prompted to confirm the cancellation. 4. Click or tap CANCEL SERVICE. Your Arlo account defaults to the free Basic service plan.

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