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16
Troubleshooting
Symptom
Mobile computer
battery charging LED
does not light.
Mobile computer's
battery is not
recharging.
No data was
transmitted, or
transmitted data was
incomplete.
Possible Cause
Cradle is not receiving
power.
Mobile computer was
removed from the
cradle too soon.
Battery is faulty.
Mobile computer was
not placed correctly in
the cradle.
Mobile computer was
removed from the
cradle during
communication.
The external device
required a null modem
cable, which was not
used.
Incorrect cable
configuration.
VCD9000 Cradle
Action
Ensure the power input cable
is securely connected to the
cradle's power port.
Replace the mobile computer
in the cradle.
If the mobile computer's
battery pack is fully depleted,
it can take four hours to fully
recharge the battery.
Replace the battery.
Remove the mobile computer
from the cradle, and re-insert
correctly.
If the battery still does not
charge, contact Customer
Support.
The mobile computer battery
charging LED blinks amber
when the mobile computer is
correctly inserted and is
charging.
Replace the mobile computer
in the cradle and retransmit.
Retransmit using a null
modem cable.
See the system
administrator.
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