Mis Access - Toshiba Strata DK14 General Description Manual

MIS Access

If the Call Center Viewer or SMIS option is installed, the ACD group Supervisor can access the
MIS displays and reports using the MIS processor connected to the DK424 system. The
Supervisor can call up displays and reports on the groups or individual Agents to monitor ongoing
performance.
The Supervisor can also signal the system to print out reports using a printer connected to the MIS
processor. The MIS processor provides Supervisors with a wide variety of status, statistics, and
traffic displays used to monitor the performance of ACD groups and individual Agents.
Benefits
Provides important management tools to the ACD Group Supervisor. For more information, see
the Call Center Viewer and Software MIS (SMIS) later in this section.
Strata DK Feature Description 5/99
Automatic Call Distribution
System Availability
Standard on Strata DK424 with ACD except
those with RCTUA processors
Insight DK Plus
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