Name Or Number Dialing; Overflow; Override; Position Busy Mode - Toshiba Strata DK14 General Description Manual

Features
PC Attendant Console Features

Name or Number Dialing

The DK-PCATT directory can include individuals who do not have stations within the system.
This accommodates personnel located off-site (in other facilities, working at home, etc.). The
directory can include information on reaching these people. It also provides an area for entering
messages for them.
The Attendant can use the directory to select parties by name, number, or department. If Auto Dial
is on, a matching name or number invokes automatic calling or transferring. A department list
shows the names and/or numbers of people within a department.

Overflow

Calls that have been waiting in the ringing queue too long will be re-routed to another console,
station, or answering device. This feature is controlled by the overflow timer, and can be manually
activated by the Attendant during high-traffic conditions via the

Override

There are three different ways to override calls:
Busy Override lets the Attendant send a tone to a busy station to signal a call is waiting.
DND Override lets the Attendant send a tone to an idle station in the DND mode to indicate
that an important call is coming in.
Executive Override lets the Attendant enter an established conversation.

Position Busy Mode

This feature places the console in Unattended mode. It should only be used when multiple
attendant consoles are sharing the load of incoming calls.
When one console is in Position Busy Mode, new calls are sent to other console(s). Held and
unanswered transferred calls will continue to recall to the console that processed them. When the
last console in the Attendant group is placed in Position Busy mode, the entire group is considered
Unattended. Consoles must set Call Forward and/or Night Transfer in order for calls to be rerouted
to another destination, such as Night Bell, alternate answer position, etc.

Release Button

This button releases the console from any connection by transferring (or extending) the call and
placing the console in the idle state.

Speed Dial Calling

Speed dial numbers and names can be used for calling or transferring. When a speed dial name or
location number is entered on the "active keyboard," speed dial information displays. Up to 40
station speed dial numbers and 100 system speed dial numbers (for RCTUB, RCTUC/D), or 800
system speed dial numbers for RCTUE/F can be stored in the speed dial list.
From the console, the Attendant enters the names for the speed dial numbers; these names can be
different from those entered in the system records, so the Attendant can customize them.
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