Split/Switch Button; Three-Way Calling; Through Dialing; Transfer Direct To Voice Mail - Toshiba Strata DK14 General Description Manual

Split/Switch Button

The Split/Switch button is used to alternate between source and destination parties; the two
parties are kept separate. This feature can only be used during a three-way conference (console,
source and destination party). The parties can be connected on outside lines only, either on [DN]
lines only, or on a combination of outside and [DN] lines. The Split feature does not work on four-
party conference calls.

Three-way Calling

Three-way Calling enables an Attendant to talk simultaneously with the source and destination
parties. This feature requires a connection with a station user or outside caller, including a party on
Consultation Hold.

Through Dialing

This feature lets an Attendant provide outgoing call privileges to a restricted station user. On a
call-by-call basis, the Attendant can access otherwise denied trunks and then pass the dial tone to
the station user. The station user can then complete the call dialing procedure. Through Dialing can
also be applied to callers using DISA and incoming Tie trunks.

Transfer Direct to Voice Mail

A button on the DK PC-ATT enables direct transfer of outside callers to a station user's voice
mailbox. This is more efficient than directing a call to a busy station which, if call forward was set
to voice mail, would then forward. This is also helpful when the Attendant knows a station user is
unavailable. This feature is also useful the called party does not own a station set, but they do have
a voice mailbox. The Attendant can release the call when voice mail answers.

Trunk Group Busy Indication

This feature shows the trunk groups and whether all members of the group are busy. Trunk groups
with no members are always shown busy.

Trunk Group Control

Outgoing CO line groups can be restricted on an as-needed basis. This feature also restricts
outgoing calls on two-way CO line groups. This enables the Attendant to control outgoing traffic
on heavily-used line groups during busy hours.

Volume Control

The Vol Up and Vol Dn buttons adjust the console's ringing and handset/headset volumes.

Windows PC Operation

The Strata DK PC-ATT software runs on the computer as an application within Windows. Toshiba
recommends using a dedicated PC for the console; however, other applications can run
simultaneously on the same PC. The PC can toggle between Attendant Console mode and other
applications.
The console commands are similar to other Windows applications, making training easier for
previous Windows users. Either a mouse or keyboard can be used for console operation.
Strata DK General Description 5/99
Features
PC Attendant Console Features
107