Toshiba Strata DK 280 Installation Manual page 389

the Caller ID information for that line must be
programmed as the owner of that Caller ID line using
this program. When a Caller ID line rings only one
LCD telephone (Program 81-89), the abandon call
Caller ID information will be stored at that LCD
telephone regardless of the Program *52 assignment.
An LCD telephone can be assigned as owner of any
number of Caller ID lines. A Caller ID line can only.be
assigned to one owner LCD telephone.
If a Caller ID CO line or ANI Tie/DID line is answered
by the DK280 built-in Auto Attendant, an ACD group
queue, Distributed Hunt group queue, or DISA line,
and if this call is abandoned before it is routed to and
rings a station, the Caller ID or ANI data will be stored
in the abandoned call memory of the station owner
assigned to the Caller ID or ANI line assigned in this
program.
lMPORTANT!
1. To enable an LCD telephone to store
Caller ID information on direct calls that
are abandoned (unanswered), the LCD
telephone must also be assigned
"Abandon Call Memory" using Program
61.
2. Abandoned ring-transferred calls will store
Caller ID information in the "abandon-call-
memory" of the "transferred-to-station".
The "transferred-to-station" does not have
to be assigned to the CO line in this
program. To
store abandoned call
information for CO lines, the station must
also be allocated "Abandon Call Memory"
in Program 61.
3. Abandoned "Call-forwarded" calls will
store Caller ID information in the
"Abandon-Call-Memory" of the "first-call-
forwarded-from-station". The "first-call-
forwarded-from-station" does not have to
be assigned to the CO line in this
program. To store abandon call
information for CO lines, the station must
also
be
allocated "Abandon Call
Memory"
in Program 61.
Program 58-l-Attendant Console Overflow
Timer
Incoming CO Line Calls (not recalls) to Attendant
consoles will overflow to a designated attendant
console or station port (Program 58-5) if the call is not
answered within the time (011 - 999 seconds)
specified by this program. The overflow call will ring on
either the
In-Trans
button (assigned in Program 59)
of the console that receives the overflow call, or the
Intercom, [DN]
or CO
line
button of a station.
Program 58-2, LED 01-Attendant Console
Display Type
Base units can connect to an Electroluminescent (EL)
or Extended Graphics Adapter (EGA) Display. This
program identifies in software the type of display
connected to each console.
Program 58-2, LED 02-Answer Button
Operation
The attendant console
Answer
button can be
programmed to answer calls on either a First-in, First-
out (FIFO) or a Priority basis. With FIFO, new calls or
recalls are stacked in queue in the order in which they
are received. This is true regardless of the type of
call/recall (CO line, Intercom,
[DN]
call or Hold Recall,
etc.). The queued calls will ring to the Answer button
in the order in which they are received. With Priority
operation, each type of incoming call or recall (CO line
call, Intercom,
[DN]
call, Hold Recall or Park Recall,
etc.) is assigned a specific answering priority ranging
from 1 - 6. (Call Priority is flexible and is assigned in
Program 58-4.) Calls will queue to the attendant in
order of their predetermined priority levels. For
example, Priority Level 1 calls will ring to the attendant
before Priority 2 calls; Priority 2 calls will ring before
Priority 3 calls, and so forth.
Program 58-2, LED 03-Attendant Console Call.
Waiting Tone
Each attendant console can be programmed
individually to receive a muted ring signal that will alert
the console that a new call is waiting while the console
is busy on another call. If call waiting tone is not
enabled, new calls will not present an audible
indication. The call waiting display always displays the
number of calls waiting to be answered.
Program 58-4-Attendant Console Answer Button
Priority Assignments
Each incoming call or recall type can be assigned a
specific
Answer
button priority level, ranging from 0
- 6.
If the
Answer
button is assigned Priority answer
operation in Program 58-2, then incoming calls/recalls
will ring to the
Answer
button based on their
assigned priority levels. Priority 1 calls have the
highest priority while Priority6 calls have the lowest.
January 1996 9-29