Toshiba STRATA CIX Remote Call Control Manuals

Manuals and User Guides for Toshiba STRATA CIX Remote Call Control. We have 3 Toshiba STRATA CIX Remote Call Control manuals available for free PDF download: Installation Manual, Administrator's Manual, User Manual

Toshiba STRATA CIX Remote Call Control Installation Manual

Toshiba STRATA CIX Remote Call Control Installation Manual (56 pages)

Brand: Toshiba | Category: Software | Size: 2.8 MB

Table of Contents

Call Router
1
Installation Guide
1
Publication Information
2
Table of Contents
5
Overview

7
- Requirements
  7
  - PC Requirements
    7
  - Power-Up
    7
Installation

9
- Installing Call Router
  9
- Installing Call Router Administrator
  10
Call Router

11
- Menu Options
  12
  - File Menu
    12
  - Setup Menu
    12
  - Help Menu
    12
- Tab Options
  13
  - Access Menu
    13
  - Log in / Log out
    13
  - OAI Server Connection
    14
  - Testing
    15
  - Active Calls
    16
  - Routing Extensions
    16
  - Monitored Extensions
    17
Call Router Administrator

27
- File Menu
  27
  - Open Database
    27
  - Import a File
    27
  - Import
    31
- Setup Menu
  32
  - Extra Info Fields
    32
  - Auto Import
    32
- Incorporate Menu
  36
  - Old Version Dbase
    36
  - Unknown Dbase
    36
- Help Menu
  37
- Tab Choices
  38
  - Dbase Individual Tab
    38
  - Dbase Table Tab
    43
  - Schedules Tab
    44
  - Calendars Tab
    47
Database Repair

49
- Browse
  49
- Repair / Compact
  50
Appendix A: Call Variables

51
- Examples
  52
Appendix B: Voice Assistant

53
- Standard Scripts
  53

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Toshiba STRATA CIX Remote Call Control Administrator's Manual

Toshiba STRATA CIX Remote Call Control Administrator's Manual (44 pages)

Brand: Toshiba | Category: Software | Size: 2.34 MB

Table of Contents

Administrator Guide
1
Table of Contents
5
Introduction Conventions

8
- Related Documents/Media
  8
Chapter 1 - Overview

9
- Remote Call Control (RCC)
  9
- Requirements
  10
- Considerations
  11
- System Architecture
  12
- Features
  14
  - Product Features
    14
  - Telephony Services
    14
Chapter 2 - Licenses

15
Chapter 3 - Software Installation

19
Chapter 4 - Configure MS OCS and RCC

25
Chapter 5 - Configure Users

33
Chapter 6 - Troubleshooting

37
- Feature Interaction
  37
  - Limited Call Features
    37
  - Single Line Telephone Model
    37
  - CO Line Key
    37
  - Ignore Call
    38
  - Set DND
    38
  - Intercom
    38
  - Advanced CIX Telephony Features
    38
- Troubleshooting
  39
  - RCC Service
    39
  - NT Service
    43

Toshiba STRATA CIX Remote Call Control User Manual

Toshiba STRATA CIX Remote Call Control User Manual (24 pages)

Brand: Toshiba | Category: Software | Size: 0.58 MB

Table of Contents

User Guide
1
Table of Contents
7
Introduction Conventions

10
- Related Documents/Media
  10
Chapter 1 - Overview

11
- Requirements
  11
- RCC Features
  12
- Call Controls
  13
Chapter 2 - Getting Started Make a Call

15
- Call Additional Numbers
  16
- Type a New Number to Call
  17
- Answer a Call
  18
- Redirect a Call
  19
- Hold
  19
- Retrieve a Call
  19
- Consultation Call
  20
- Screened Transfer
  20
- Unscreened Transfer
  20
- Generate Digits (DTMF)
  20
- Set Call Forwarding
  21
- Telephone Call between Different End Points
  24
- Outlook Integration
  24

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