Troubleshooting - Motorola DCP501 Installation Manual

Section 5

Troubleshooting

This section provides information to assist in quickly detecting and resolving problems that
might occur when using the DCP501.
If you need assistance relating to the digital cable feature of the DCP501, call Motorola's
Technical Response Center (TRC) at 1-888-944-HELP (1-888-944-4357). For general product
and technical assistance for features other than digital cable, contact
Support Center at 1-866-MOT-BCS1(1-866-668-2271).
Problem
The DCP501
doesn't switch on.
Remote control
operation is not
possible.
There is no sound
or very little sound
from the speakers.
Possible Solution
! Check the power outlet for AC power.
! Verify that the DCP501's power cord is firmly connected to an AC power
outlet.
! If the DCP501 is excessively hot, thermal circuit breakers may have been
tripped. Allow the unit to cool down and then switch the unit on.
! Check for an obstruction between the remote control and the DCP501. Aim the
remote control directly at the DCP501, not at the TV or VCR.
! Be sure to firmly and deliberately press and release the buttons on the remote
control unit one at a time. The LED associated with a remote control button
should turn on when you press the associated button.
! Check the batteries in the remote control unit and replace with new batteries if
necessary.
! Verify that the remote control unit is in the appropriate operational mode
(CATV, VCR, DVD, Tape, etc) for the functions you are attempting to use.
! The remote control unit may be too far away from the DCP501.
! The angle between the remote control unit and the front panel of the DCP501
may be too large.
! Check to make sure that each speaker has been properly connected to the
speaker output jacks on the rear panel of the DCP501.
! Check that the speakers are working by utilizing the Test Tone function as
described in the "Operation" section.
! Verify that the DCP501 has not been placed in MUTE mode.
! Check that the volume control on the DCP501 has been adjusted to an
appropriate listening volume.
! Verify that the DCP501 is set to the correct source (CATV, VCR, DVD, Tape,
etc).
! If the front panel displays OVERLOAD, one of two things has happened:
1 If the DCP501 detects the speakers have a short circuit, it shuts down the
amplifiers. Switch the DCP off, remove the short circuit, and turn the DCP
back on. The DCP should now work normally. If OVERLOAD is still
displayed, a short circuit condition remains.
2 If the maximum amplifier output power is exceeded, the DCP501 shuts
down the amplifiers. Turn down the volume a little and switch the DCP off
and then switch the DCP back on and the DCP should now work
normally. If OVERLOAD is still displayed, turn the volume down some
more.
Motorola's Customer
DCP501 Installation Manual