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Troubleshooting
Problem
My remote control does
not work.
I am using a TV in my
setup, but I cannot see
anything on the TV
screen.
A–2
Solution
■ Be sure you are using the HP Media Center
Remote Control and not an unsupported remote
control.
■ Be sure the remote sensor is connected to the
computer. Refer to Chapter 3,
■ If you are using TV, be sure the remote control
has a clear line-of-sight with the remote sensor.
Refer to
"Using the remote
■ If the remote control has worked without any
problems until recently, try replacing the
batteries. Refer to
batteries' in Chapter 5.
■ If the remote control works in Media Center
but not when changing channels, you must
reconfigure the Media Center software settings
for the cable or satellite set-top box. Run setup
again by selecting Settings > General > Media
Center Setup > Run Media Center Setup
Again.
■ Check all cable connections going to and from
the TV tuner.
■ If using a set-top box:
❐ Be sure the IR emitter cable is securely and
properly connected from the remote sensor
to the set-top box.
❐ Be sure the set-top box is on and receiving
power.
■ Close Media Center, restart the computer, and
then open Media Center again.
Confirm that the TV is properly connected to the
computer. Refer to
connection" in Chapter 4.
"TV tuner
control" in Chapter 5.
"Replacing the remote control
"Adding a TV to your
setup."
(Continued)
Hardware Setup
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