Troubleshooting; Web Interface - Huawei V100R001 User Manual

HUAWEI TE30 Videoconferencing Endpoint
User Guide
About This Chapter
This chapter describes the problems you might encounter when using your TE30 and provides
corresponding solutions.
To adopt certain solutions described in this chapter, access the Advanced Settings > Settings
and Advanced Settings > Diagnostics screens. If the Advanced Settings screen is password
protected, you must enter the password for access. For details, see
Administrator

12.1 Web Interface

12.2 Network
12.3 Video
12.4 Audio
12.5 Conference Initiation
12.6 Conference Control
12.7 Viewing Help on the User Interface
12.8 Obtaining Technical Support
12.1 Web Interface
Table 12-1
interface.
Table 12-1 Troubleshooting methods for the problems arising on the web interface
Problem
A message is
displayed to indicate
that your endpoint
failed to connect to
the Internet or failed
Issue 01 (2013-03-27)
12
Password.
describes the troubleshooting methods for the problems arising on the web
Possible Cause
The latest patches of the
operating system or Internet
Explorer are not installed.
The security level of Internet
Explorer is too high, or the IP
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12 Troubleshooting

Troubleshooting
10.2.1 Setting the
Solution
Install the latest patches for the
operating system and Internet
Explorer.
1. From the Internet Explorer
menu bar, choose Tools >
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