Before You Call For Service - GE JCBP24 Owner's Manual

Before you call for service...

Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Problem
Surface units do not
work or they do not
work properly
Control signals after
entering cooking time
or start time
Food does not bake
or roast properly
Clock and timer do
not work
Storage drawer
is crooked
Storage drawer
won't close
Oven racks are
difficult to slide
Possible Causes
The self-clean cycle has
been set.
The surface units are
not plugged in solidly.
The surface unit controls
improperly set.
The drip pans are not set
securely in the cooktop.
A fuse in your home may
be blown or the circuit
breaker tripped.
You forgot to enter a
bake temperature or
cleaning time.
Oven controls improperly set.
Rack position is incorrect
or the rack is not level.
Incorrect cookware or
cookware of improper
size being used.
Oven thermostat needs
adjustment.
Plug on range is not completely • Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet.
A fuse in your home may
be blown or the circuit
breaker tripped.
Oven controls improperly set. • See the Using the clock and timer section.
Rear drawer support is
on top of the guide rail.
Power cord may be
obstructing drawer
in the lower back
of the range.
Rear drawer support is
on top of the guide rail.
The shiny, silver-colored
racks were cleaned in a
self-clean cycle.
What To Do
• During a self-clean cycle, the surface units will not work.
press the OFF pad to stop the self-clean cycle or wait
until the self-clean cycle is finished to set and use the
surface units. See the Using the surface units section.
• With the controls off, check to make sure the surface
unit is plugged completely into the receptacle.
• Check to see the correct control is set for the surface
unit you are using.
• With the controls off, check to make sure the drip
pan is in the recess in the cooktop and that the
opening in the pan lines up with the receptacle.
• Replace the fuse or reset the circuit breaker.
• Press the BAKE pad and desired temperature or the
CLEAN pad and desired clean time.
• See the Using the oven section.
• See the Using the oven section.
• See the Using the oven section.
• See the Adjust the oven thermostat—Do it yourself!
section.
grounded outlet.
• Replace the fuse or reset the circuit breaker.
• Reposition the drawer. See the Storage Drawer
Removal instructions in the Care and cleaning of your
range section.
• Reposition the drawer and power cord. See the
Storage Drawer Removal instructions in the Care and
cleaning of your range section.
• Reposition the drawer. See the Storage Drawer
Removal instructions in the Care and cleaning of your
range section.
• Apply a small amount of vegetable oil to a paper
towel and wipe the edges of the oven racks with
the paper towel. Do not spray with Pam
lubricant sprays.
www.GEAppliances.ca
® or other
29