Chapter 1 - Overview; System Administrators; Basic Features; User Agents - Toshiba Strata CIX Programming Manual

Overview
This chapter covers the qualifications of Installers and System Administrators and provides an
overview of basic features and Feature Groups.

System Administrators

Service Technicians install, upgrade, and maintain the Stratagy ES system. System Administrators'
functions vary by company.
Your company will assign all or some System Administrator functions to an employee who knows
your telephone system, organizational structure, and the needs of your customers and employees.
The Toshiba Dealer's Technical Service Representative will perform the remaining functions.
System Administrator functions may include:
•
Initial setup (assisting the Installer with defining your company's configuration and
customization requirements)
•
Customizing mailboxes
•
Generating reports
•
Performing system shutdown and restart
•
Backing up the system

Basic Features

Stratagy ES provides User Agents, Voice Messaging, Automated Attendant and Telephone
Answering as standard features with Fax Server (feature to be added later), ASR AA, UM, TTS/
Email and IVR as options.
See Chapter 4 – Voice Processing

User Agents

Stratagy ES is a system capable of numerous applications. Most applications are performed by
software objects that hold properties and privileges for various functions. These objects are called
User Agents. Similar to the User ID concept in the DOS-based Stratagy systems, a User Agent can
be used to define a Class of Service, a system distribution list, an IVR application, a user mailbox,
an AMIS Gateway or Proxy mailbox, a Voice Profile Internet Mail (VPIM) Gateway or Proxy
mailbox and the Direct Send Voice or Fax (feature to be added later) function. It is the properties
of the User Agent that determines its identity.
Throughout this manual, you will see various forms of User Agents, most notably in a voice
mailbox identity. Once a User Agent is created and defined as a mailbox, the system software, voice
prompts, and eManager Administration screens refer to it as a mailbox and not a User Agent. To
better understand this concept, consider a User Agent to be a template that can be used to form
numerous applications.
Strata CIX Voice Mail Programming
for more details.
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