Utilities/Tools; Vm Port Status; Vm Tracer/Tracer Files - Toshiba Strata CIX Programming Manual

Step 2: Restore Registry Information
1. On the target Stratagy ES system, run REGEDT32.
2. Open HKEY_LOCAL_MACHINE/Software/TAIS.
3. Highlight the TAIS Key.
4. From the menu, select Registry > Restore.
5. Open the C:\StratagyES folder on the local hard drive, highlight your registry backup file and
click Open.

Utilities/Tools

This option is available only to Prime and Administrator levels.
Note
The Tools menu consists of 6 options – Port Status, Tracer, Tracer File, IVR Alias Editor, Run IVR
Alias, and ASR Sync.

VM Port Status

See "Display Voice Port Status" on page 3-15

VM Tracer/Tracer Files

VM Tracer is a diagnostic tool that is designed to assist you in troubleshooting Stratagy ES's
activity. It is a program that records events such as digits dialed in, digits dialed out, mailbox access,
port activity and more. When troubleshooting problems with Stratagy ES's functionality, running
the Trace program should always be one of your first options.
It is automatically turned on when the Stratagy ES Server is started (see
page 2-2 ) and logs data until the Stratagy ES Server is shut down.
The Trace Data screen
message text. You can view, save, or print the data. Trace files that are not saved cannot be
recaptured.
Figure 13-1 Voice Mail Tracer Data Screen
Strata CIX Voice Mail Programming
for information on using this option.
(Figure 13-1) consists of three elements: date/time, producer name list and
01/07
Maintenance/Troubleshooting
Utilities/Tools
"Log on to eManager" on
13-3