HP Point of Sale rp5000 Troubleshooting Manual page 51

Solving CD-ROM and DVD Problems (Continued)
Problem
CD-ROM or DVD-ROM
drive cannot read a disc or
takes too long to start.
(continued)
Recording audio CDs is
difficult or impossible.
*You must be logged in as an Administrator to access the Device Manager.
Troubleshooting Guide
Cause
CD or DVD disc is dirty.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
Wrong or poor quality
media type.
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Troubleshooting Without Diagnostics
Solution
Clean the CD or DVD with a CD
cleaning kit, available from most
computer stores.
1. Use Device Manager* to
remove or uninstall the device
in question.
2. Restart the computer and let
Windows detect the CD or DVD
driver.
1. Try using a slower speed when
recording.
2. Verify that you are using the
correct media for the drive.
3. Try a different brand of media.
Quality varies widely between
manufacturers.
4. The computer does not support
analog audio recording from
the CD or DVD drive. Make
sure your recording software is
set to digital recording.
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