Solving Hard Drive Problems - HP Point of Sale rp5000 Troubleshooting Manual

Solving Hard Drive Problems

Solving Hard Drive Problems
Problem
Hard drive error occurs.
Disk transaction problem.
Drive not found (identified).
Troubleshooting Guide
Cause
Hard disk has bad
sectors or has failed.
Either the directory
structure is bad or there
is a problem with a file.
Cable could be loose.
The system may not
have automatically
recognized a newly
installed device.
Drive's IDE (ATA)
controller is disabled in
Computer Setup.
Drive responds slowly
immediately after
power-up.
Drive may have failed.
www.hp.com
Troubleshooting Without Diagnostics
Solution
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
Right-click Start, click Explore,
and select a drive. Select File >
Properties > Tools. Under
Error-checking, click Check
Now.
Check cable connections.
See reconfiguration directions in the
"Solving Hardware Installation
Problems" section. If the system still
does not recognize the new device,
check to see if the device is listed
within Computer Setup. If it is listed,
the probable cause is a driver
problem. If it is not listed, the
probable cause is a hardware
problem.
If this is a newly installed drive,
enter Setup and try adding a POST
delay under Advanced >
Power-On.
Run Computer Setup and enable the
Primary and Secondary IDE (ATA)
controllers in Storage > Storage
Options.
Run Computer Setup and increase
the POST Delay in Advanced >
Power-On Options.
Run IDE DPS Self Test under
Computer Setup to check for hard
drive problems.
2–15