Solving Hardware Installation Problems - HP Point of Sale rp5000 Troubleshooting Manual

Troubleshooting Without Diagnostics

Solving Hardware Installation Problems

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Solving Hardware Installation Problems
Problem
A new device is not
recognized as part of
the system.
2–26
You may need to reconfigure the computer when you add or remove
hardware, such as an additional diskette drive. If you install a plug
and play device, Windows XP automatically recognizes the device
and configures the computer. If you install a non–plug and play
device, you must reconfigure the computer after completing
installation of the new hardware. Click Start > Control Panel. Click
Switch to Classic View, if necessary, and click the Add Hardware
icon. Use the Add Hardware Wizard and follow the instructions
that appear on the screen.
You must be logged in as an Administrator to use the Add Hardware
Wizard.
Cause
Device is not seated or
connected properly.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Power switch of new
external device is not
turned on.
When the system
advised you of changes
to the configuration,
you did not accept
them.
www.hp.com
Solution
Ensure that the device is properly
and securely connected and that
pins in the connector are not
bent down.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.
Turn off the computer, turn on the
external device, then turn on the
computer to integrate the device
with the computer system.
Reboot the computer and follow the
instructions for accepting the
changes.
Troubleshooting Guide