Page 1 SERVICE MANUAL WASHING TC 5 TC 4 TC 3 Washing machines  ELECTROLUX HOME PRODUCTS with electronic Publication Customer Care - EMEA control system number Training and Operations Support Technical Support EWM09311 599 75 58-67 EWM09312 EWX13611 EWX14931 Edition: 05-2015 – Rev. 04...
Page 2 2/124 Technical Support - DMM 599 75 58-67 Rev.04...
Page 3: Table Of Contents
Index Purpose of this manual ............................ 6 WARNINGS ..............................7 AESTHETICS TC5 / TC 4 / TC 3 ........................8 TC 5 ................................. 8 General characteristics ..........................8 Control panels ............................9 4.2.1 Styling ..............................9 4.2.2 Display board ............................. 9 4.2.3 Control panel configuration......................
Page 4 Behaviour of the alarms during diagnostic testing ................63 18.2.4 Rapid reading of alarms ........................64 18.2.5 Deleting the last alarms ........................64 ALARM SUMMARY TABLE - EWM09311 / EWM09312 / EWX13611 / EWX14931 ........ 65 TECHNICAL CHARACTERISTICS ......................73 20.1 Electronic control ..........................73 20.1.1 Programming/UPDATING THE MAIN CIRCUIT BOARD ...............
Page 5 Belt ..............................110 23.4.2 Pulley ............................. 111 23.4.3 Motor .............................. 111 23.4.4 Resistance ............................. 111 23.4.5 EWM09311 & EWM09312 Main circuit board ................112 23.4.6 Main board EWX13611 ......................... 114 23.4.7 EWX14931 Main board ........................116 23.4.8 Uimc ............................... 117 23.5 Bottom of the appliance ........................
Page 6: Purpose Of This Manual
Purpose of this manual The purpose of this manual is to provide service engineers who are already familiar with the repair procedures for household washing machines with information regarding washing machines fitted with the EWM09311, EWM09312, EWX13611 and EWX14931 and electronic control system.
Page 7: Warnings
Before servicing an appliance, check the efficiency of the electrical system in the home using appropriate instruments. For instance, please refer to the instructions provided/illustrated in the Electrolux Learning Gateway portal (http://electrolux.edvantage.net). When the work is finished check that the equipment’s safety conditions have been reinstated, as though it were straight off the assembly line.
Page 8: Aesthetics Tc5 / Tc 4 / Tc 3
3 AESTHETICS TC5 / TC 4 / TC 3 4 TC 5 4.1 General characteristics The EWM09312 / EWX13611 electronic control system consists of two circuit boards. In the event of problems with the touch sensors (difficulty selecting/adjusting them), clean and dry the display and do not wear gloves when setting the chosen programme.
Page 9: Control Panels
4.2 Control panels 4.2.1 Styling • Max. 7 touch push buttons • 15 position programme selector • 24 LEDs 4.2.2 Display board • Display board assembly, exploded view Display board Selector card with knob Light divider Digits light diffuser support Digits light diffuser Digital filter 9/124...
Page 10: Control Panel Configuration
4.2.3 Control panel configuration S6 S7 The washing programmes, the functions of the selector knob and the various buttons vary according to the model, since these are determined by the configuration of the appliance. 4.2.3.1 Programme selector (S1) The knob has 15 non configurable positions. There is no ON/OFF switch.
Page 11: Sensor - Leds And Display
4.2.3.3 Sensor – LEDs and Display The function of each touch sensor is defined via the configuration of the appliance (the data and images are for guidance only). The touch sensors are positioned under the silk-screen printed symbols on the control panel (circled here in red). A light touch on the centre of the symbol is enough to activate/deactivate the function linked to the sensor with the switching on/off of the relative Led confirming that the enabling/disabling has taken place.
Page 12 • Sensor no. 3: SPIN SPEED (configurable) The spin speed is always associated with the second sensor, in combination with the six LEDs located in the bottom left hand corner of the display. The initial spin speed displayed is that set for the chosen programme. Touching the sensor you can reduce the spin speed, indicated by the LED near the silk-screen printed value on the control panel coming on.
Page 13 Display The display is made with a black film (with transparent symbols), positioned above the yellow LEDs that allow light to filter through when they are activated with the display of the selected option symbol. The display shows the following information. ...
Page 14: Buzzer
 - Door closed It lights up when the safety device prevents the door opening and switches off when it can be opened. It flashes when the device is about to unlock the door (it should be noted with PTC delaying devices, which need one or two minutes to open).
Page 15: Tc 4
5 TC 4 5.1 General characteristics The EWM09312 / EWX13611 / EWX14931 electronic control system consists of two circuit boards plus the motor control (Inverter) for washing machines. In the event of problems with the touch sensors (difficulty selecting/adjusting them), clean and dry the display and do not wear gloves when setting the chosen programme.
Page 16: Control Panels
5.2 Control panels 5.2.1 Styling • Max. 9 touch push buttons • 15 position programme selector • 27 yellow LEDs + 1 red LED • Digits made up of 22 LEDs 5.2.2 Display board • Display board assembly, exploded view 1.
Page 17: Control Panel Configuration
5.2.3 Control panel configuration S6 S7 The washing programmes, the functions of the selector knob and the various buttons vary according to the model, since these are determined by the configuration of the appliance. 5.2.3.1 Programme selector (S1) See sect. 4.2.3.1 Programme selector (S1) page 10 5.2.3.2 Programme configuration See sect.
Page 18 • Sensor no. 2: TEMPERATURE (configurable) See sect. 4.2.3.3 Sensor – LEDs and Display page 11 • Sensor no. 3: SPIN SPEED (configurable) See sect. 4.2.3.3 Sensor – LEDs and Display page 11 • Sensor no. 4-5-6-7 (configurable) See sect. 4.2.3.3 Sensor – LEDs and Display page 11 •...
Page 19 Display The display is produced by a black film with transparent, silk-screen printed symbols, that are lit by yellow LEDs when activated. The display shows the following information.  - Duration of the washing programme, which appears after it has been selected.
Page 20: Buzzer
 - Incorrect choice: Displayed by the message “Err”, when a function that is not compatible with the chosen programme is selected. The display duration is two seconds.  - Alarm code: Alarm code indicates an error in the appliance operation. The START/PAUSE sensor flashes when the code is displayed.
Page 21: Time Manager
5.3 Time manager The time manager is an option available in programmes for Cotton, Synthetics, Delicates and Jeans. During the selection of the washing cycle, four segments above the digits light up which show that the programme manages the “Time Manager” option. The final user can reduce the three level washing cycle duration, simultaneously with each selection: the display updates the washing cycle time and turns off a segment.
Page 22: Tc3
6 TC3 6.1 General characteristics The EWM09312 / EWX13611 / EWX14931 electronic control system consists of two circuit boards plus the motor control (Inverter) for washing machines. The TC3 styling has a single ON/OFF button, all the other choices/adjustments are made by skimming your finger over the touch sensors, which replace the buttons used so far.
Page 23: Control Panels
6.2 Control panels 6.2.1 Styling • Max. 1 Button • Max. 9 sensors • 14 position programme selector • 22 LEDs • • Positioning of LEDs and sensors 23/124 Technical Support - DMM 599 75 58-67 Rev.04...
Page 24: Control Panel Configuration
6.2.2 Control panel configuration The washing programmes, the functions of the selector knob (where featured) and the various sensors vary according to the model, since these are determined by the configuration of the appliance. 6.2.2.1 Programme selector (S1) The selector used is of the HI-FI type (the dial has no index and no reset position, the programme selected is indicated by the fact that the corresponding LED lights up).
Page 25: Sensors
6.2.2.3 Sensors The function of each touch sensor is defined via the configuration of the appliance (the data and images are for guidance only). The touch sensors are positioned under the silk-screen printed symbols on the control panel (circled here in red). A light touch on the centre of the symbol is enough to activate/deactivate the function linked to the sensor with the switching on/off of the relative Led confirming that the enabling/disabling has taken place.
Page 26: Sensors - Leds And Lcd
6.2.2.4 Sensors – LEDs and LCD The function of each button is defined by the configuration of the appliance. • Button no. 1: ON/OFF - ON Press it to turn the appliance on, at the same time the buzzer will sound a tone (if enabled), all the LEDS around the selector dial will light up for an instant and the LCD display stays off (figure above).
Page 27 • Sensor no. 3: SPIN SPEED This is related to the part of the LCD display in which the washing cycle spin speed is shown. The starting speed shown on the LCD display is the one set for the programme selected. Touch the sensor (represented by the spin cycle symbol) in sequence to lower the speed;...
Page 28  The information described below also appears on the LCD: • Programme phases The three icons shown have the following meanings, respectively: − Wash − Rinse − Spin They are lit during the selecting phase to display which phases the programme includes.
Page 29: Buzzer
• End of cycle End of the programme is indicated by a permanently lit zero (when the door can be opened). • Appliance stopping with water in the tub, at the end of Programmes with the RINSE HOLD option, this is displayed by a permanently lit zero.
Page 30: Time Manager
6.2.3 Time Manager The Time Manager is an option available in programmes for Cotton, Synthetics, Delicates and Jeans. The Time Manager is represented on the right-hand side of the LCD display, and it consists of: eight segments surrounding the clock and three digits, which indicate the duration of the washing cycle. For the Cotton and Synthetics programmes, there are 8 Time Manager levels;...
Page 31: Options
7 OPTIONS 7.1 Compatibility between options OPTIONS Rinse hold Night cycle Pre-wash Stains Super rinse Easy-iron Economy TM 8 TM 7 TM 6 TM 5 TM 4 TM 3 TM 2 TM 1 Selection Pre-wash Phases where selection/ Wash modification Rinses is possible Spin...
Page 32: Description Of Options
7.2 Description of options • Rinse hold → Stops the appliance with water in the tub before the final spin cycle. → To drain the water, reset the programme and then select a drain or spin cycle. • Pre-wash → Adds a pre-wash phase at the start of the cycle with water heating to 30°C (or cold, if selected). →...
Page 33: Demo Mode Setting
DEMO MODE SETTING A special cycle allows demonstration of the operation of these appliances in shops, in a user interactive manner, without connecting them to the water mains: ♦ The interactive mode consists of selecting one of the programmes, adding any options and, once the start button has been pressed, the appliance will only perform certain of the phases of the programme, skipping those that cannot be performed (water fill, drain, heating).
Page 34: Diagnostics System
9 DIAGNOSTICS SYSTEM 9.1 Access diagnostics for TC5/TC4 styling The operations listed below must be carried out within 7 seconds. Do not start the procedure with your fingers over the combination sensors Set the selector dial to position 0 (zero). Rotate the programme selector by one position clockwise.
Page 35: Phases Of The Diagnostics Test
9.4 Phases of the diagnostics test Irrespective of the type of PCB and the configuration of the programme selector, after entering the diagnostic mode, turn the programme selector dial clockwise to perform the diagnostic cycle for the operation of the various components and to read any alarms.
Page 36 Selector Components activated Working conditions Function tested LCD display position TC 3-2 Water level in the tub is Door closed Water fill to third displayed (mm) - Door safety interlock Water level below solenoid valve - Third solenoid valve anti-flooding level TC 4 compartment Maximum time 5 min.
Page 37 Selector Components activated Working conditions Function tested LCD display position TC 3-2 - Reading/Deleting the last alarm ----- ---- TC 4 TC 3-2 - The LEDs, groups of symbols in the LCD screen and the backlight of the display are turned on in sequence User interface ÷...
Page 38: Alarms
10 ALARMS 10.1 Displaying the alarms to the user 10.1.1 Styling TC5 The alarms are displayed by the flashing red LED of the START/PAUSE sensor and by one of the three LEDs in the lower right hand corner of the display. As soon as a problem arises these LEDs start flashing (half a second on and half a second off), until the problem is resolved.
Page 39: Reading The Alarms
The other alarms are displayed by a code. The alarms are enabled during the execution of the washing programme. With the exception of alarms associated with the configuration and the power supply voltage/frequency, which are also displayed during the programme selection phase. The door can normally be opened (except where specified) when an alarm condition has occurred, on condition that: •...
Page 40: Viewing The Tc5 Aesthetic Alarm
10.2.1 Viewing the TC5 aesthetic alarm The alarm is displayed by a repeated flashing sequence of the START/PAUSE sensor red and yellow lights (0.5 seconds on, 0.5 seconds off with a 2.5 second pause between sequences). • START/PAUSE sensor indicator with red light → indicates the first digit of the alarm code (family) •...
Page 41: Rapid Reading Of Alarms
10.3 Rapid reading of alarms It is possible to display the last alarm even if the selector is not in the eleventh diagnostics position or if the appliance is in normal operating mode (for example when performing a wash programme): →...
Page 42: Operating Time Counter
11 OPERATING TIME COUNTER Using a specific procedure, the operator can display the total operating time for the appliance, which is counted from the moment it is first switched on. The unit can count up to a maximum of 6,550 hours of operating time. ...
Page 43: Aesthetics Z3 / Z4
12 AESTHETICS Z3 / Z4 13 STYLING Z3 13.1 General characteristics The EWM09311 / EWX13611 electronic control system consists of two circuit boards:  Control/display board in a plastic casing fitted to the control panel (the figure illustrates the individual board and the board assembly consisting of board, casing and diffuser).
Page 44: Control Panels
13.2 Control panels 13.2.1 Z3 Styling 13.2.2 Display board • Positioning of LEDs and buttons 44/124 Technical Support - DMM 599 75 58-67 Rev.04...
Page 45: Configuration Of Control Panel Z3
13.3 Configuration of control panel Z3 L10 L11 The wash programmes, the functions of the selector dial (where featured) and the individual buttons vary according to the model, since these are determined by the configuration of the appliance. 13.3.1 Programme selector (S1) The selector is formed by a linear potentiometer.
Page 46: Buttons And Leds
13.3.3 Buttons and LEDs The function of each button is defined by the configuration of the appliance. • Button no. 1: TEMPERATURE CONTROL this button is configurable and is related to LEDs (L1÷L5). Press it in sequence to choose the washing temperature among the values listed below: 90°C, 60°C, 40°C, 30°C, 20°C and Cold cycle.
Page 47: Display
• L12 Door closed: It lights up when the safety device prevents the door from opening and switches off when it can be opened. It flashes when the device is about to unlock the door (it should be noted with PTC delaying devices, which need one or two minutes to open).
Page 48 • Buzzer The buzzer emits: → One “beep” when: selecting programmes, selecting an option, when the START/PAUSE button is pressed to start or pause the cycle. → Three “beeps” when: an option incompatible with the selected programme is chosen, or when a button is pressed or a dial is turned during a cycle.
Page 49: Z6 Styling
14 Z6 STYLING 14.1 General characteristics The EWM09311 / EWX13611 electronic control system consists of two circuit boards:  Control/display board in a plastic casing fitted to the control panel (the figure illustrates the individual board and the board assembly consisting of board, casing and diffuser).
Page 50: Control Panels
14.2 Control panels 14.2.1 Display board • Positioning of LEDs and buttons 14.2.2 Control panel configuration Only one styling will be taken into consideration: the most complete one, since they are identical: both in terms of functions and button layout. The wash programmes, the functions of the selector dial (where featured) and the individual buttons vary according to the model, since these are determined by the configuration of the appliance.
Page 51: Buttons And Leds
14.2.5 Buttons and LEDs The function of each button is defined by the configuration of the appliance. • Button no. 1: this button is related to LEDs (L1-L5). pressing the button in sequence alters the temperature of the washing cycle from 90°C to cold cycle.
Page 52 • Button no. 5: this button is configurable and is related to LEDs (L9÷L11). It performs the delayed start function. Press it in sequence to choose from one of the three delayed start options: 3h-6h-9h with the related LED coming on. •...
Page 53: Compatibility Between Wash Programmes And Options
15 COMPATIBILITY BETWEEN WASH PROGRAMMES AND OPTIONS Programme Temperature √ √ √ √ √ √ √ Cotton 95°÷ 0° (40°) √ √ √ √ √ √ √ Cotton + pre-wash 95°÷ 0° (40°) √ √ √ √ √ √ Cotton + economy 60°, 40°...
Page 54: Description Of Options
15.1 Description of options • Rinse hold → Stops the appliance with water in the tub before the final spin cycle. → To drain the water, reset the programme and then select a drain or spin cycle. • Pre-wash → Adds a pre-wash phase at the start of the cycle with water heating to 30°C (or cold, if selected). →...
Page 55 • Delayed Start → Adds a pause before the start of the programme. The delay time is indicated by LEDs or the Display (see page 12 or page 24 button 7/5, for Display or LED display, respectively). → To start the cycle immediately after the countdown to the delayed start has already begun: press the Start/Pause button, cancel the delay time by pressing the relevant button, then press Start/Pause again.
Page 56 Z3 Styling It can be combined with buttons with 3 LEDs. The combination is the same as that described for the previous version. The following tables contain the possible configurations of the “Spin” button depending on the combination of LEDs: button with 3 LEDs and “Rinse hold”...
Page 57: Demo Mode Setting
16 DEMO MODE SETTING A special cycle allows demonstration of the operation of these appliances in shops, in a user interactive manner, without connecting them to the water mains: ♦ The interactive mode consists of selecting one of the programmes, adding any options and, once the start button has been pressed, the appliance will only perform certain of the phases of the programme, skipping those that cannot be performed (water fill, drain, heating).
Page 58: Diagnostics System
17 DIAGNOSTICS SYSTEM 17.1 Accessing diagnostics 1. Set the selector dial to position 0 (zero). 2. Press the START/PAUSE button and the nearest option button simultaneously (as shown in the figure). 3. Holding down the buttons, switch the appliance on by turning the programme selector one position clockwise.
Page 59: Phases Of The Diagnostics Test
17.3 Phases of the diagnostics test Irrespective of the type of electronic board and of the selector configuration, once the diagnostics system has been activated, turn the selector dial clockwise to run a check of the various components and read the alarms (as described in table 1).
Page 60: Selector Efficiency Check
17.4 Selector efficiency check Diagnostic testing also provides the opportunity to check the efficiency of the selectors. 17.4.1 Programme selector In the control panel illustrated below, the LEDs (lit) are linked to values. By turning the dial, some of the LEDs come on, and summing the values with which they are linked gives the position of the dial (if the selector dial is efficient).
Page 61: Alarms
18 ALARMS 18.1 Displaying the alarms to the user 18.1.1 Z3 Styling The alarms are displayed by the flashing red LED of the START/PAUSE button and simultaneously through the Display. The alarms displayed to the user are listed below:  E10 - Water fill difficulty (tap closed) ...
Page 62: Reading The Alarms
18.2 Reading the alarms The last three alarms stored in the FLASH memory of the PCB can be displayed: • Enter the diagnostic mode. • Irrespective of the type of PCB and the configuration, turn the programme selector dial clockwise to the tenth position. •...
Page 63: Displaying The Alarm
18.2.1 Displaying the alarm The alarm is displayed by a repeated flashing sequence of the START / PAUSE button red and green lights (0.5 seconds on, 0.5 seconds off with a 2.5 second pause between sequences). • START / PAUSE button indicator with a red light → indicates the first digit of the alarm code (family) •...
Page 64: Rapid Reading Of Alarms
18.2.4 Rapid reading of alarms The last alarm can be displayed even if the programme selector is not in the tenth position (diagnostics) or if the appliance is in normal operating mode (e.g. during the execution of the washing programme): →...
Page 65: Alarm Summary Table - Ewm09311 / Ewm09312 / Ewx13611 / Ewx14931
19 ALARM SUMMARY TABLE - EWM09311 / EWM09312 / EWX13611 / EWX14931 Remark: Some of the alarms are valid only for EWM09311 / EWM09312 / EWX13611 or EWX14931 Alarm Alarm Description Fault Condition Possible Fault Machine Action/Status Reset Key Code...
Page 66 Alarm Alarm Description Fault Condition Possible Fault Machine Action/Status Reset Key Code Frequency of electronic Cycle blocked with door Electronic pressure Pressure sensor defective RESET pressure switch locked switch faulty Wiring or main Board defective out of limits Water inlet valve defective Frequency of electronic Air trap system leaking Electronic pressure...
Page 67 Alarm Alarm Description Fault Condition Possible Fault Machine Action/Status Reset Key Code High current on inverter Motor defective Cycle blocked after 5 trials ON/OFF FCV Current trip (>15A) Motor Wiring or Motor Control board defective with door locked RESET High current on motor Motor defective, Motor Wiring or Motor Control board defective, Cycle blocked after 5 trials ON/OFF...
Page 68 Alarm Alarm Description Fault Condition Possible Fault Machine Action/Status Reset Key Code Heating element power relay Current leakage between heating element and ground. Safety water fill ON/OFF faulty (inconsistency between Main circuit board faulty. Cycle stops with door closed. RESET sensing and K1 relay status) Wrong input signal to microprocessor...
Page 69 Alarm Alarm Description Fault Condition Possible Fault Machine Action/Status Reset Key Code Incongruence between Incongruence between Incorrect configuration data selector and cycles program selector and cycle Cycle blocked RESET Main board defective configuration configuration Protocol communication FCV_MB protocol incong. between FCV and MB not Main board incompatible with FCV control board Cycle blocked OFF/ON...
Page 70 Alarm Alarm Description Fault Condition Possible Fault Machine Action/Status Reset Key Code Weight sensor defective Signal coming from sensor START Weight sensor fault Main board defective No actions out of limits RESET Wiring Spin speed reduced to safety AGS current sensor faulty. Main board faulty.
Page 71 Alarm Alarm Description Fault Condition Possible Fault Machine Action/Status Reset Key Code START WD thermostat Signal of thermostat WD board defective No actions ON/OFF sensing failure sensing out of limits RESET With satellite board: Incongruence between WD heating 1 and 2 relay Manual or automatic sensing or thermostat START...
Page 72 Alarm Alarm Description Fault Condition Possible Fault Machine Action/Status Reset Key Code No actions to be performed. If MB microcontroller Safety reset Main Board defective still present replace the Main damaged Board Appliance power supply Problem with the power supply network (incorrect/disturbed); Wait for nominal ON/OFF frequency out of limits...
Page 73: Technical Characteristics
The circuit board can be programmed/updated using the Sidekick application. For further information, please refer to the instructions provided/illustrated in the course entitled << Sidekick Guide >> at the link (http://electrolux.edvantage.net) on the Electrolux Learning Gateway portal. To update/program the main board, insert the Sidekick connector in the position...
Page 74: Ewm09312 Electrical Characteristics With Universal Motor
20.1.2 EWM09312 Electrical characteristics with universal motor Display board Solenoid valve Motor Door safety interlock Drain pump Pressure Switch Main board Heating element 74/124 Technical Support - DMM 599 75 58-67 Rev. 04...
Page 75: Ewm09311 Electrical Features
20.1.3 EWM09311 Electrical features Display boards Solenoid valve Motor Door safety interlock device Drain pump Pressure Switch Main board Heating element 75/124 Technical Support - DMM 599 75 58-67 Rev. 04...
Page 76: Ewx13611 Electrical Characteristics
20.1.4 EWX13611 Electrical characteristics 76/124 Technical Support - DMM 599 75 58-67 Rev. 04...
Page 77: Ewx14931 Electrical Characteristics With Three-Phase Motor And Inverter
20.1.5 EWX14931 Electrical characteristics with three-phase motor and inverter 77/124 Technical Support - DMM 599 75 58-67 Rev. 04...
Page 78: Washing Unit
20.2 Washing unit SUPER-SLIM SLIM FULL SIZE FULL SIZE 39.2 cm/33 l/3.5 Kg 43.1 cm/40 l/5 Kg 51.2 cm/47 l/6 Kg 50.2 cm/50 l/7 Kg Styling 1,000 1,000 1,200 1,000 1,200 1,000 1,200 1,400 This table is approximate 20.3 Welded tub assembly The welded tub consists of: ...
Page 79: Detergent Dispenser
20.4 Detergent dispenser Operating principle of the conveyor. Water fill to pre-wash compartment (pre-wash solenoid) • This solution is used with the three compartment tray models: the detergent in compartment “b” is loaded at the start of the pre-wash phase. Water fill to wash compartment (wash solenoid) •...
Page 80: Detergent Drawer
20.5 Detergent drawer 20.5.1 Arranging the flap in the detergent dispenser The detergent dispenser is designed for use with: powder detergent or liquid detergent. The figure shows the detergent dispenser drawer for the use of powder detergent (and how it leaves the factory). The arrow indicates the position in which the flap is inserted, which is used when using liquid detergent.
Page 81: Electrical Components
21 ELECTRICAL COMPONENTS • When replacing any of the components, please refer to the code shown in the list of spare parts relating to the appliance. 21.1 Noise filter General characteristics This is a device that is connected to the electricity power line input of the appliance and prevents the emission of radio frequency noise.
Page 82: Drain Pump
21.3 Drain pump • When replacing the pump, please refer to the code shown in the list of spare parts relating to the appliance. 21.3.1 General characteristics 1. Wheel 2. Rotor 3. Stator The pump, which drains the water at the end of the various washing cycle phases, is centrifugal and is actuated by a synchronous motor.
Page 83: Heating Element
21.4 Heating element • When replacing the heating element, please refer to the code shown in the list of spare parts relating to the appliance. • It is strictly forbidden to tamper with the heating element in any way!!! (e.g. replace the NTC probe, etc...) 21.4.1 General characteristics The heating element of the washing water is armoured, i.e.
Page 84: Temperature Probe
21.5 Temperature probe • When replacing the heating element, please refer to the code shown in the list of spare parts relating to the appliance. • It is strictly forbidden to tamper with the heating element in any way!!! (e.g. replace the NTC probe, etc...) 21.5.1 General characteristics 1.
Page 85: Volt Metric Door Safety Device With Ptc
21.6 Volt metric door safety device with PTC 21.6.1 General characteristics An electromechanical device is used as the door safety interlock, having the following functions: • When powered, the volt metric device closes the main switch which powers certain electrical components of the washing machine (only if the door is closed).
Page 86: Motor
21.7 Motor 21.7.1 General characteristics Collector motors are fitted on appliances with a spin speed of between 600 and 1,400 rpm. 1. Stator 2. Terminal board 3. Collector 4. Tachometric generator magnet 5. Tachometric generator coil 6. Brush 21.7.2 Operating principle The stator winding is connected in series to the rotor winding (serial excitation).
Page 87: Direction Of Rotation Of The Motor
21.7.2.2 Direction of rotation of the motor The direction of rotation of the motor depends on how the windings of the stator and rotor are connected to one another. This connection is made by the circuit board relay contacts. Clockwise rotation Anti-clockwise rotation Electronic control Overheating cut-out (motor)
Page 88: Power Supply To Motor
21.7.3 Power supply to motor The PCB powers the motor via a triac; changes in the direction of rotation are achieved by switching the contacts on the two relays (K3-K4), which change the connection between the rotor and the stator. In certain models, a third relay (K5) is used to power the stator (full or half field) according to the spin speed.
Page 89: Three-Phase Asynchronous Motor - Inverter
21.7.4 Three-phase asynchronous motor - inverter 21.7.4.1 General characteristics 1. Main electronic circuit board 2. Door safety interlock 9. Inverter 10. Motor 21.7.5 Power supply to motor Three-phase power is fed by the inverter (10), which sends through the connectors J2-2 J2-3 J2-4 the three phases to connectors 1-2-3 on the motor (nodes U-W-V), where the windings (Y-X-Z-) are connected.
Page 90: Inverter
21.8 Inverter 21.8.1 General characteristics The EWX14931 electronics use a new asynchronous motor, with 2 poles, three-phase, with high performance and low noise levels. “INVERTER” operating diagram = Phase = Neutral = “INVERTER” board = Motor = Condenser = Diodes I1÷6 = Switches F1÷3 = Motor connectors µP...
Page 91: Solenoid Valves
21.9 Solenoid valves 21.9.1 General characteristics This component introduces water into the detergent dispenser and is controlled electrically by the main circuit board via Triac. The level of water in the tub is controlled by the analogue pressure switch. 1. Water inlet 2.
Page 92: Tub Water Level Control Analogue Pressure Switch
21.10 Tub water level control analogue pressure switch 21.10.1 General characteristics The electronic pressure switch is an analogue device that controls the water level in the tub, used in models with the electronic control system, and is connected directly to the main PCB. 1 Pipe 3 Oscillating coil 5 Core...
Page 93: Main Electrical Circuit Diagram
22 MAIN ELECTRICAL CIRCUIT DIAGRAM 22.1 EWM09311 & EWM09312 Diagram 93/124 Technical Support - DMM 599 75 58-67 Rev. 02...
Page 94: Key To Diagram
22.2 Key to diagram Appliance electrical components PCB components Main circuit board DRAIN_YTY Drain pump Triac Door safety interlock DOOR_TY Door interlock Triac Electronic pressure switch PWELT_TY Pre-wash solenoid Triac WELV_TY Wash solenoid Triac Pre-wash solenoid valve MOTOR_TY Motor Triac Wash solenoid valve Heating element relay Universal motor...
Page 95: Ewx13611 Operating Circuit Diagram
22.1 EWX13611 Operating circuit diagram 95/124 Technical Support - DMM 599 75 58-67 Rev. 03...
Page 96: Ewx14931 Operating Circuit Diagram (With Three-Phase Motor)
22.2 EWX14931 Operating circuit diagram (with three-phase motor) 96/124 Technical Support - DMM 599 75 58-67 Rev. 02...
Page 97: Accessibility
23 ACCESSIBILITY Take care because some of the appliance parts may have sharp edges. 23.1 Worktop Remove the screws that secure it to the back panel. Pull it out from the back. 23.2 From the worktop, you can access 1. Solenoid valve 2.
Page 98: Control Panel
23.2.2 Control panel Remove the worktop (see relevant paragraph). Pull the detergent dispenser out and at the same time press the stop locking it in place. Loosen the screws that attach the control panel to the detergent tray. Unscrew the two screws that hold the control panel to the unit, blue arrows, left side (seen from behind).
Page 99: Display Board/Selector Assembly Tc5/Tc4/Tc3
23.2.3 Display board/selector assembly TC5/TC4/TC3 Remove the worktop (see relevant paragraph). Remove the control panel (see relevant paragraph). Pull out the flat cable connector from the selector socket. Release the tabs which secure the board to the control panel. Firstly those shown by the blue arrows. Then those shown by the red arrows.
Page 100: Display Board/Spring And Button Assembly Z3/Z6
When putting it back together, ensure that the selector pin slots into the knob. 23.2.4 Display board/spring and button assembly Z3/Z6 Remove the worktop (see relevant paragraph). Remove the control panel (see relevant paragraph). Remove the screws which secure the board assembly to the control panel.
Page 101: Analogue Pressure Switch
Remove the pushbutton support from its seat 23.2.5 Analogue pressure switch Remove the worktop (see relevant paragraph). Remove the connector (blue arrow). Pull out the small pipe which connects it to the pressure chamber (red arrow). Tighten the two tabs which secure it to the cabinet and remove it. Analogue pressure.
Page 102: Detergent Dispenser
23.2.6 Detergent dispenser Remove the worktop (see relevant paragraph). Remove the control panel (see relevant paragraph). Remove the pipes that connect it to the solenoid valve. Lift the hook upwards that holds the steam vent pipe to the detergent dispenser and remove the pipe. Lift the detergent dispenser upwards.
Page 103: Detergent/Steam Vent And Fill Pipe
23.2.7 Detergent/steam vent and fill pipe Remove the worktop (see relevant paragraph). Remove the control panel. Remove the detergent dispenser (see relevant paragraph). Remove the sleeve from the tub. When re-assembling the pipe to the dispenser apply a sealant like Bostik and make sure the reference points found on the dispenser and sleeve, correspond.
Page 104: Door Hinge
23.3.2 Door hinge 23.3.2.1 Door hinge secured to cabinet with rivets Loosen the three screws that hold the hinge to the frame of the washing machine door (red arrows). Use a drill with a 4 mm Ø point to drill four rivets (blue arrows) that hold the hinge to the unit.
Page 105: Door
To access the door, loosen the screws joining the two front and rear door frames together Insert the flat-tip screwdriver blade between the two frames to angle them out, taking care not to damage them. Turn the door upside down and lift up the front frame To remove the hinge, simply slide off the pin that secures it to the back frame 23.3.2.4 Door...
Page 106: Door Safety Interlock
Before intervening on the handle unit, make a careful note of the position of its various parts. Loosen the screws that secure it to the back frame 23.3.3 Door safety interlock Remove the iron ring securing the bellow seal to the cabinet. Remove the part of the bellow seal concerned from the unit.
Page 107: Blade
23.3.4 Blade This blade is secured to the drum with slides and secured with a blade. The appliances produced: up to Serial Number 420xxxxx From Serial Number 421xxxxx Are fitted with a tab which secures the Are fitted with a tab which secures the blade in place, fitted at a right angle to blade in place, fitted in line with the the drum (see figure)
Page 108 Same procedure for both blades (whether small or normal sized). • Blades securing up to Serial Number 420xxxxx To do that After inserting the screwdriver in the relevant hole Tilt the screwdriver handle to the left. Push the tab that secures the blade downwards. When the fin has been lowered.
Page 109 • Blades securing from Serial Number 421xxxxx To do that After inserting the screwdriver in the relevant hole Tilt the screwdriver handle to the left. Push the tab that secures the blade downwards. When the fin has been lowered. Slide the blade towards the front flange of the drum Before securing the new blade Lift up the fin in order to block the blade.
Page 110: Accessing The Rear Part
23.3.5 Accessing the rear part 23.3.6 Back panel Loosen the screws that fix the back panel to the unit. 23.4 From the back panel, you can access 1. Belt 2. Pulley 3. Motor 4. Resistance 5. Main circuit board 23.4.1 Belt Remove the back panel (see relevant chapter).
Page 111: Pulley
If necessary, adjust the position of the belt on the drive pulley, so that it is correctly positioned. 23.4.2 Pulley Remove the back panel (see relevant chapter). Remove the belt (see relevant chapter). Insert a retainer to secure the pulley in place. Unfasten the screw securing the pulley to the drum shaft.
Page 112: Ewm09311 & Ewm09312 Main Circuit Board
23.4.5 EWM09311 & EWM09312 Main circuit board Remove the back panel (see relevant chapter). Pull out the power supply cable connector. Pull out the wiring from the fixing hook. Remove the two screws which secure the main board assembly to the back.
Page 113 Main board. When re-assembling the main board, fit the connectors into their proper slots and arrange the cabling as shown in the figure ensuring that the various hooks block the board to the wrapping. Close the lid. Reconnect the various connectors, in particular, the drain pump and heating element ones.
Page 114: Main Board Ewx13611
23.4.6 Main board EWX13611 To service the main board, use the antistatic kit a code 4055063-95/4. Empty the drain circuit Lay the appliance onto its left side (the side where the detergent dispenser is) Unfasten the screws fixing the bottom cover to the base (indicated by the arrows). Unfasten screws securing the back cover and pull it towards the bottom of appliance.
Page 115 Remove the bundled cables from Take out the board through the Remove the connectors and the the hooks that hold them close to hole after removing the back cover faston that connects the earth the board of the washing machine. (beware as it is fitted with an anti- Remove the connectors of the sliding stop).
Page 116: Ewx14931 Main Board
23.4.7 EWX14931 Main board To service the main board, use the antistatic kit a code 4055063-95/4. Empty the drain circuit Lay the appliance onto its left side (the side where the detergent dispenser is) Unfasten the screws fixing the bottom cover to the base (indicated by the arrows). Unfasten screws securing UIMC board to the cabinet.
Page 117: Uimc
Take out the board through the Remove the connectors and the hole after removing the back cover faston that connects the earth Remove the clamp that secures of the washing machine. (beware as it is fitted with an anti- the wiring to the main electronic Remove the connectors of the sliding stop).
Page 118: Bottom Of The Appliance
23.5 Bottom of the appliance Always empty the water out of the drain circuit. Remove the fasteners that block the bottom of the unit. 23.5.1 From the bottom of the appliance, you can access Drain circuit Drain pump Tub drain pipe Shock absorbers Set down the appliance in a horizontal position on a protected surface in order not to damage the unit.
Page 119: Drain Pump
Loosen the three screws that fix it to the front. Move it downwards. Remove it towards the inside of the appliance. Filter unit and drain pump. 23.5.2.1 Drain pump Remove the filter unit (see relevant paragraph). In order to remove the pump from the filter unit: Press the anti-rotation clip.
Page 120: Tub Drain Pipe
If the lock catch securing the pump to the filter body breaks (indicated by the red arrow). Attach the pump to the filter body, securing it in place using a screw, screwing the latter in the slot (indicated by the green arrow). Size of the screw 3.5x19 Code 5024 79 51-00/2 23.5.2.2 Tub drain pipe Set down the appliance in a horizontal position on a protected surface...
Page 121 WM 33liter(Super slim) / WM 42liter(Slim) Shock absorbers Shock absorbers position on tub: WM 33liter(Super slim) - Position 2 WM 42liter(Slim) - Position 1 WM 50liter(Full size) Shock absorbers Shock absorbers position on tub: WM 50liter(Full size) - Only one position on the tub 121/124 Technical Support - DMM 599 75 58-67 Rev.04...
Page 122: Tub Suspension Springs
23.5.4 Tub suspension springs • Left spring (seen from the back part) Attach the spring as shown in the figure: the shortest leg faces towards the tub, whereas the longest leg faces towards the side. • Right spring (seen from the back part) The instructions provided for the left spring also apply to the right spring.
Page 123: Welded Tub Assembly
WM 50liter(Full size) Spring (diameter 4mm; length 183mm) maximum spring load: load 30kg±2 elongation spring Spring position on tub: WM 50liter(Full size) - Only one position on the tub 23.5.5 Welded tub assembly Remove the back panel (see relevant paragraph). Remove the worktop (see relevant paragraph).
Page 124 Revision Date Description Author Approved by: 07/2012 Document creation XX – 0X/2012 Page 69 Amended/added disassembling 03/2014 XX – 0X/201X blades and photos Added information about EWX14 and UIMC board 05/2015 XX – 0X/201X Added information about EWX13 Added aesthetics Z3 / Z6 Added information about springs and shock 06/2017 XX –...

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Electrolux EWM09311 Service Manual

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