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en Troubleshooting
Fault
The control panel
cannot be opened.
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The appliance
prompts you to rinse
it.
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
Buttons are flashing.
"Plopping" sounds
can be heard when
cooking with steam.
The appliance hums
during operation and
after it is switched off.
The interior lighting
does not work.
Maximum operating
time reached.
36
Cause and troubleshooting
There has been a power cut.
Check whether the lighting in your kitchen or other appliances are working.
▶
Malfunction
Call the after-sales service.
1.
→ "Customer Service", Page 37
If there is water in the water tank, empty the water tank:
2.
Open the appliance door.
‒
Grip on the right and left below the control panel.
‒
Slowly pull out the control panel and push it upwards.
‒
The set water hardness range is too low.
Descale the appliance.
1.
→ "Descaling", Page 30
Check the water hardness and set this in the basic settings.
2.
→ "Basic settings", Page 23
During the descaling, the power supply is interrupted or the appliance is switched off.
Rinse the appliance.
▶
→ "Descaling", Page 30
The water tank has not clicked into place.
Insert the water tank correctly so that it engages in the holder.
▶
→ "Filling the water tank", Page 16
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
Order a new water tank.
▶
→ "Customer Service", Page 37
Malfunction
Do not use deionised or filtered water.
▶
→ "Determining the water hardness before switching on the appliance for the first time",
Page 11
The sensor is defective.
Call the after-sales service.
▶
→ "Customer Service", Page 37
Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
Water vapour requires the cold/heat effect for frozen food.
No action required.
Functional test of the pump creates operating noise.
No action required.
Basic setting has been changed.
Change the basic setting for the lighting.
▶
→ "Basic settings", Page 23
The LED light is defective.
Call the after-sales service.
▶
→ "Customer Service", Page 37
To prevent an unwanted permanent operation, the appliance automatically stops heating
after several hours if the settings are unchanged. A message appears in the display.
The point at which the maximum operating time is reached is determined by the corres-
ponding settings for an operating mode.
To continue operation, switch the appliance off and on again using
1.
the operation.
If you do not need to use the appliance, press
2.
Tip: To prevent the appliance from switching off when you do not want it to, set a cooking
time.
→ "Time-setting options", Page 14
. Reset and start
to switch it off.
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