Troubleshooting; Cannot Discover The Device - Motorola Avigilon ACC VMA-ENVR1-8P4 User Manual

Es 8 port appliance
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8. Set the language for the Web Interface, a user-friendly hostname, and the time zone. In the navigation
sidebar, click Device to open the Device panel . In the:
a. General pane, select the Language from the drop-down.
b. Hostname pane, optionally replace the serial number of the appliance with a descriptive
hostname for the appliance.
c. Time pane, specify the Time Zone and identify the time source in the NTP drop-down and
Servers list.
For more information see
9. Select how the appliance obtains IP addresses from the network. On the navigation sidebar, click
Network to open the Network panel. For each network port used, select Automatic or manually enter
the settings.
For more information, see
For more information about the Web Interface, see
All ACC ES 8 Port Appliance models are preinstalled with the ACC 7 Server software. An ACC ES 8 Port
Appliance can be deployed as a stand-alone ACC site, or if you are adding it to an existing ACC 7
deployment, it can merged into an existing site , or added as a new site.
Tip: If you are using an ACC 6 deployment, you can downgrade the ACC ES 8 Port Appliance
models VMA-ENVR1-8P4 and VMA-ENVR1-8P8 only to run the ACC 6 Server software, and add
them to the deployment. Downgrade before you start using the preinstalled ACC Server software.
The server-side video analytics features are not supported after downgrading to the ACC 6 Server
software. When you downgrade, all the configured settings are lost, and all recorded video is
deleted. For more details see the ACC ES 8 Port ApplianceACC Downgrade Guide.
The ACC ES 8 Port Appliance model VMA-ENVR1-8P8B cannot be downgraded to run the ACC 6
Server software. The error message "Invalid firmware package" appears if you attempt to upload the
ACC 6 firmware (.fp) file for the VMA-ENVR1-8Px models to a VMA-ENVR1-8P8B.
You are now ready to install the ACC Client software and connect the ACC ES 8 Port Appliance to an ACC
site.

Troubleshooting

Cannot Discover the Device

If you cannot discover the device using File Explorer (Windows) or Finder (Macintosh) during the hardware
installation and it is connected to your network, try the following:
Troubleshooting
Rebooting the Device and Managing Device Settings on
Connecting the Device to Users and Cameras on
Configuring the Appliance on page 9
page 12.
page 14.
7

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