Rebooting The Unit - Bosch AUTODOME IP starlight 5000i IR User Manual

64 en | Troubleshooting
Problem
Camera reboots frequently or
intermittently.
No OSD messages appear.
The image on the screen is dim.
The contrast on the screen is too
weak.
The image on the screen flickers.
No video.
Picture is dark.
Background is too bright to see
subject.
Configuration or video management
software identifies the unit as
"Videojet Generic".
12.1

Rebooting the unit

Reboot the unit
After a Factory Default or firmware update, reboot the unit if:
2023-01 | 1.3 |
Questions to Ask/Actions to Resolve the Problem
If O.K., then:
- If you are behind a firewall, ensure that the Video
Transmission mode is set to UDP.
Test your camera with another power supply.
Check the Bosch website for a software update that
might address the issue.
Bosch's Video SDK is required. Video management
software from third parties does not use the SDK.
Is the bubble dirty? If so, clean the bubble with a soft,
clean cloth.
Adjust the contrast feature of the monitor. Is the camera
exposed to strong light? If so, reposition the camera.
Does the camera face directly into the sun or fluorescent
lighting? If so, reposition the camera.
- Check that the mains power to the power supply is on.
- Check to see if you have a web page.
If you do, then try cycling the camera's power off and on.
If you do not, then you may have the wrong IP address.
Use Configuration Manager to identify the correct IP
address.
If O.K., then:
- Check that there is 24 V output from the transformer.
If O.K., then:
- Check the integrity of all wires and mating connectors
to the camera.
- Check that the Gain Control is set to High.
If O.K., then:
- Check that the Auto Iris Level is set to the appropriate
level.
If O.K., then:
Ensure that the maximum distance between any two
Ethernet connections is 100 m (328 ft) or less.
If O.K., then:
- Restore all camera settings.
Turn on backlight compensation.
The model ID may be corrupt.
Complete the steps in the section Rebooting the unit,
page 64 .
User Manual
AUTODOME IP starlight 5000i IR
Bosch Security Systems