Summary of Contents for HP Enterprise ProLiant DL380 Gen10
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HPE ProLiant DL380 Gen10 Server Maintenance and Service Guide HPE ProLiant DL380 Gen10 Server Maintenance and Service Guide Part Number: 30-09167E05-407 Published: July 2022 Edition: 17...
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HPE ProLiant DL380 Gen10 Server Maintenance and Service Guide HPE ProLiant DL380 Gen10 Server Maintenance and Service Guide Abstract Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels. Part Number: 30-09167E05-407 Published: July 2022 Edition: 17...
Table of contents Table of contents 1 Illustrated parts catalog 1.1 Mechanical components 1.1.1 Air baffle spare parts 1.1.2 Access panel spare parts 1.1.3 Tertiary PCI riser cage spare part 1.1.4 Primary and secondary PCI riser cage spare part 1.1.5 Chassis ears spare parts 1.1.6 Fan cage spare part 1.1.7 2U bezel spare part 1.1.8 Rail kit spare parts...
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1.2.9 InfiniBand adapter spare parts 1.2.10 FlexibleLOM adapter spare parts 1.2.11 System board spare parts 1.2.12 System battery spare part 1.3 Server options 1.3.1 Drive spare parts 1.3.1.1 Hot-plug drive spare parts 1.3.1.2 Solid state NVMe drive spare parts 1.3.1.3 Solid state M.2 drive spare parts 1.3.1.4 Solid state SAS drive spare parts 1.3.1.5 Solid state SATA drive spare parts 1.3.2 Fan spare parts...
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3.6 Removing and replacing the cable management arm 3.7 Removing and replacing a drive blank 3.8 Removing and replacing drives 3.8.1 Removing and replacing a hot-plug drive 3.8.2 Removing and replacing an NVMe drive 3.8.3 Removing and replacing an M.2 SSD 3.8.4 Removing a hot-plug SAS/SATA basic drive 3.9 Removing and replacing the hot-plug fan 3.10 Removing and replacing a power supply blank...
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3.40 Removing and replacing the 3 LFF rear drive backplane 3.41 Removing and replacing a rear serial port interface (primary/secondary) 3.42 Removing and replacing a rear serial port interface (tertiary riser) 3.43 Removing and replacing an SFF power switch module 3.44 Removing and replacing an LFF chassis ear with power/UID 3.45 Removing and replacing an SFF standard chassis ear 3.46 Removing and replacing a GPU enablement board...
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5.9 StorCLI 6 Component identification 6.1 Front panel components 6.2 Front panel LEDs and buttons 6.2.1 UID button functionality 6.2.2 Front panel LED power fault codes 6.2.3 Systems Insight Display LEDs 6.2.4 Systems Insight Display combined LED descriptions 6.3 Rear panel components 6.4 Rear panel LEDs 6.5 System board components 6.5.1 System maintenance switch descriptions...
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7.2 Cabling diagrams 7.2.1 Cable routing: Front 2SFF drive option for SFF 7.2.2 Cable routing: Front 2SFF drive option for LFF 7.2.3 Cable routing: Front 2SFF drive options (3 position cable) 7.2.4 Cable routing: Front 8SFF drive options 7.2.5 Cable routing: Front 8SFF NVMe/SAS premium drive option 7.2.6 Cable routing: Front 8SFF NVMe drive options 7.2.7 Cable routing: Front 2SFF NVMe drive option for SFF 7.2.8 Cable routing: Front 2SFF NVMe drive option for LFF...
Mechanical components Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website Hewlett Packard Enterprise PartSurfer website . Item Item Description Description Air baffle spare parts Access panel spare parts Tertiary PCI riser cage spare part Primary and secondary PCI riser cage spare part...
Air baffle spare parts Air baffle spare parts Customer self repair: mandatory mandatory Description Description Spare part number Spare part number Air baffle 875054-001 Scalable Persistent Memory air intake baffle P00869-001 Air baffle spare parts...
Primary and secondary PCI riser cage spare part Primary and secondary PCI riser cage spare part Customer self repair: mandatory mandatory Description Description Spare part number Spare part number Primary and secondary PCI riser cage 875056-001 Primary and secondary PCI riser cage spare part...
Chassis ears spare parts Chassis ears spare parts Customer self repair: mandatory mandatory Description Description Spare part number Spare part number SFF standard left and right chassis ears kit 875083-001 LFF power/UID left and right chassis ears kit 875084-001 Chassis ears spare parts...
Fan cage spare part Fan cage spare part Customer self repair: mandatory mandatory Description Spare part number Description Spare part number Fan cage 875055-001 Fan cage spare part...
2U bezel spare part 2U bezel spare part Customer self repair: mandatory mandatory Description Spare part number Description Spare part number 2U bezel 875065-001 2U bezel spare part...
Front miscellaneous blanks kit spare parts Front miscellaneous blanks kit spare parts Customer self repair: mandatory mandatory Description Description Spare part number Spare part number Front miscellaneous blanks kit 875069-001 2 SFF Flex Bay hard drive blank — Hard drive box, standard blank — Hard drive box blank, NVMe —...
Rear 2 SFF/miscellaneous blanks and bracket kit spare parts Rear 2 SFF/miscellaneous blanks and bracket kit spare parts Customer self repair: mandatory mandatory Description Description Spare part number Spare part number Rear 2 SFF/miscellaneous blanks and bracket kit 875068-001 Rear 2 SFF 2U bracket —...
Fan blank, Smart Storage Battery latch, and PCIe retainer kit spare parts Fan blank, Smart Storage Battery latch, and PCIe retainer kit spare parts Customer self repair: mandatory mandatory Description Description Spare part number Spare part number Fan blank, Smart Storage Battery latch, and PCIe retainer kit 875066-001 Smart Storage Battery latch —...
System components System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website Hewlett Packard Enterprise PartSurfer website . Item Item Description Description DIMM spare parts HPE 16GB NVDIMM spare part Persistent memory module spare parts Processor spare parts...
31XX processor spare parts 31XX processor spare parts Customer self repair: no no Description Description Spare part number Spare part number 1.7-GHz Intel Xeon-B 3104 6c 85 W processor 875709-001 1.7-GHz Intel Xeon-B 3106 8c 85 W processor 875710-001 31XX processor spare parts...
61xx processor spare parts 61xx processor spare parts Customer self repair: no no Description Description Spare part number Spare part number 2.6-GHz Intel Xeon-G 6126 23c 125 W processor 875720-001 3.4-GHz Intel Xeon-G 6128 6c 115 W processor 875721-001 2.1-GHz Intel Xeon-G 6130 16c 125 W processor 874736-001 2.6-GHz Intel Xeon-G 6132 14c 140 W processor 875722-001...
81xx processor spare parts 81xx processor spare parts Customer self repair: no no Description Description Spare part number Spare part number 2.0-GHz Intel Xeon-P 8153 16c 125 W processor 875728-001 3.6-GHz Intel Xeon-P 8156 4c 105 W processor 875732-001 3.0-GHz Intel Xeon-P 8158 12c 150 W processor 875733-001 2.1-GHz Intel Xeon-P 8160 24c 150 W processor 874729-001...
32XX processor spare parts 32XX processor spare parts Customer self repair: no no Description Description Spare part number Spare part number 1.9-GHz Intel Xeon-B 3204 6c 85 W processor P11604-001 1.9-GHz Intel Xeon-B 3206R 8c 85 W processor P19248-001 32XX processor spare parts...
52XX processor spare parts 52XX processor spare parts Customer self repair: no no Description Description Spare part number Spare part number 2.5-GHz Intel Xeon-G 5215 10c 85 W processor P11610-001 2.5-GHz Intel Xeon-G 5215M 10c 85 W processor P11626-001 2.5-GHz Intel Xeon-G 5215L 10c 85 W processor P11631-001 3.0-GHz Intel Xeon-G 5217 8c 115 W processor P11611-001...
Heatsink spare parts Heatsink spare parts Customer self repair: no no Description Description Spare part number Spare part number Standard heatsink 875070-001 High-performance heatsink 875071-001 1U 4 LFF midplane cage heatsink 872452-001 Heatsink spare parts...
Power supply spare parts Power supply spare parts Customer self repair: mandatory mandatory Description Description Spare part number Spare part number HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply 866727-001 HPE 800W Flex Slot -48VDC Hot Plug Low Halogen Power Supply 866728-001 HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply 866729-001...
Host bus adapter spare parts Host bus adapter spare parts Customer self repair: mandatory mandatory Description Description Spare part Spare part number number HPE SN1600Q 32Gb 1p FC HBA 868140-001 HPE SN1600Q 32Gb 2p FC HBA 868141-001 HPE SN1600E 32Gb 2p FC HBA 869999-001 HPE 81Q PCI-e FC HBA 489190-001...
Smart I/O (Pensando Distributed Services Platform) spare parts Smart I/O (Pensando Distributed Services Platform) spare parts Customer self repair: optional optional Description Description Spare part number Spare part number Pensando Distributed Services Platform DSC-25 10/25G 2-port P27682-001 SFP28 card To use with the accompanying Pensando DSP iLO Sideband ALOM Module, the Smart I/O card must be installed on slot 3 of the primary riser.
InfiniBand adapter spare parts InfiniBand adapter spare parts Customer self repair: mandatory mandatory The 940QSFP56 x16 adapter must be installed in PCIe slot 2 and the auxiliary card must be installed in PCIe slot 3. Description Description Spare part number Spare part number HPE InfiniBand HDR100/Ethernet 1-port 940QSFP56 x16 Adapter P08356-001 HPE InfiniBand HDR100/Ethernet 100Gb 2-port 940QSFP56 x16...
System board spare parts System board spare parts Customer self repair: optional optional Description Description Spare part number Spare part number System board (DL380), first generation Intel Xeon Scalable processors only 875073-001 System board (DL388) 875074-001 System board (DL380), first and second generation Intel Xeon Scalable processors P11782-001 System board (DL388), first and second generation Intel Xeon Scalable processors P08036-001 System board without NIC (DL380) P19928-001...
System battery spare part System battery spare part Customer self repair: mandatory mandatory Description Description Spare part number Spare part number System battery 319603-001 System battery spare part...
Server options Server options Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website Hewlett Packard Enterprise PartSurfer website . Item Item Description Description Drive spare parts Hot-plug drive spare parts Solid state NVMe drive spare parts Solid state M.2 drive spare parts...
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* Not shown For more information, see Removal and replacement procedures. Server options...
Solid state NVMe drive spare parts Solid state NVMe drive spare parts Customer self repair: mandatory mandatory Description Description Spare part number Spare part number HPE 400GB NVMe x4 WI SFF SCN SSD 765059-001 HPE 400GB NVMe x4 RI SFF SCN SSD 765067-001 HPE 400GB NVMe x4 MU SFF SCN SSD 765063-001...
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Description Description Spare part number Spare part number HPE 3.2TB NVMe x4 MU SFF SCN DS SSD P10471-001 HPE 3.2TB NVMe x4 MU SFF SCN DS SSD P10650-001 HPE 3.2TB NVMe x4 MU SFF SCN U.3 SSD P26415-001 HPE 3.2TB NVMe PERF MU SFF U.3 SCN SSD P20756-001 HPE 3.2TB NVMe MAIN MU SFF SCN U.3 SSD P20795-001...
Solid state M.2 drive spare parts Solid state M.2 drive spare parts Customer self repair: mandatory mandatory Description Description Spare part number Spare part number HPE 120GB SATA RI uFF Dual M.2 Kit 831995-001 HPE 120GB SATA RI uFF M.2 Kit 781565-001 HPE 240GB SATA RI M.2 2280 SSD P27211-001...
Solid state SAS drive spare parts Solid state SAS drive spare parts Customer self repair: mandatory mandatory LFF drives LFF drives Description Description Spare part number Spare part number HPE 800GB SAS MU LFF LPC DS SSD P06579-001 HPE 800GB SAS MU LFF SCC DS SSD P06578-001 HPE 960GB SAS MU LFF SCC VS DS SSD P10605-001 HPE 960GB SAS MU LFF LPC VS DS SSD P10606-001...
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Description Description Spare part number Spare part number HPE 960GB SAS RI SFF SC MV SSD P37064-001 HPE 960GB SAS MU SFF SC MV SSD P37068-001 HPE 1.6TB SAS MU SFF SC DS SSD P09924-001 HPE 1.6TB SAS MU SFF SC DS SSD P06580-001 HPE 1.6TB SAS MU SFF SC SSD 822788-001...
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Description Description Spare part number Spare part number HPE 15.3TB SAS RI SFF SC SSD P37170-001 HPE 12.8TB SAS MU SFF SC SSD P37175-001 HPE 30.72TB SAS RI SFF SC SS P22580-001 HPE 3.84TB SAS RI SFF BC MV SSD P49737-001 HPE 800GB SAS WI SFF BC PM6 SSD P41506-001...
Solid state SATA drive spare parts Solid state SATA drive spare parts Customer self repair: mandatory mandatory LFF drives LFF drives Description Description Spare part number Spare part number HPE 200GB SATA WI LFF SCC SSD 805386-001 HPE 400GB SATA 6G WI LFF SCC DS SSD 872513-001 HPE 400GB SATA WI LFF SCC SSD 805388-001...
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Description Description Spare part number Spare part number HPE 480GB SATA 6G MU SFF SC DS SSD 872518-001 HPE 480GB SATA MU SFF SC MV SSD P18477-001 HPE 480GB SATA RI SFF SC MV SSD P18482-001 HPE 480GB SATA 6G RI SFF SC DS SSD 869577-001 HPE 480GB SATA MU SFF SC DS SSD P09907-001...
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Description Description Spare part number Spare part number HPE 3.84TB SATA RI SFF SC SSD P21084-001 HPE 3.84TB SATA MU SFF SC DS SS P22588-001 HPE 3.84TB SATA MU SFF SC SSD P21091-001 HPE 7.68TB SATA RI SFF SC MV SSD P18486-001 HPE 7.68TB SATA RI SFF SC SSD P21085-001...
Fan spare parts Fan spare parts Customer self repair: mandatory mandatory Description Description Spare part number Spare part number Standard fan 875075-001 High-performance fan 875076-001 Required for Scalable Persistent Memory Fan spare parts...
Rear serial port interface spare part Rear serial port interface spare part Customer self repair: mandatory mandatory Description Description Spare part number Spare part number Rear serial port interface 875571-001 Rear serial port interface spare part...
12Gb SAS Expander Card spare part 12Gb SAS Expander Card spare part Customer self repair: optional optional Description Description Spare part number Spare part number 12Gb SAS Expander Card spare part 876907-001 12Gb SAS Expander Card spare part...
Power module spare parts Power module spare parts Customer self repair: mandatory mandatory Description Description Spare part number Spare part number Power module without SID 875077-001 Power/SID module 875063-001 LFF power/optical drive module 875079-001 Power module spare parts...
LFF front I/O board spare part LFF front I/O board spare part Customer self repair: optional optional Description Description Spare part number Spare part number LFF front I/O board 875088-001 LFF front I/O board spare part...
HPE Trusted Platform Module 2.0 spare part HPE Trusted Platform Module 2.0 spare part Customer self repair: no no Description Description Spare part number Spare part number HPE Trusted Platform Module 2.0 Gen 10 kit, TAA 872159-001 HPE Trusted Platform Module 2.0 spare part...
HPE NS204i-p NVMe OS Boot Device NS204i-p NVMe OS Boot Device spare parts spare parts Customer self repair: mandatory mandatory Description Description Spare part number Spare part number HPE NS204i-p NVMe OS Boot Device P14379-001 480 GB NVMe x4 RI M.2 22110 DS SSD P24886-001 HPE NS204i-p NVMe OS Boot Device spare parts...
Customer self repair Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
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remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Riparazione da parte del cliente Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
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Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung. Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.
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Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Required tools Required tools You need the following items for some procedures: T-10 Torx screwdriver T-15 Torx screwdriver T-30 Torx screwdriver Required tools...
Preventing electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
Symbols on equipment Symbols on equipment The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.
Server warnings and cautions Server warnings and cautions Before installing a server, be sure that you understand the following warnings and cautions. WARNING: To reduce the risk of electric shock, personal injury, and damage to the equipment: WARNING: Do not attempt to service any parts of the equipment other than those specified in the following procedure.
Power down the server Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs. IMPORTANT: IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system. To power down the server, use one of the following methods: Press and release the Power On/Standby button.
Extend the server from the rack Extend the server from the rack WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is WARNING: adequately stabilized before extending a component from the rack. 1. Pull down the quick release levers on each side of the server. 2.
Remove the server from the rack Remove the server from the rack To remove the server from a Hewlett Packard Enterprise, Compaq-branded, Telco, or third-party rack: Procedure Procedure 1. Power down the server. 2. Extend the server from the rack . 3.
Release the cable management arm Release the cable management arm Release the cable management arm and then swing the arm away from the rack. Release the cable management arm...
Accessing the Systems Insight Display Accessing the Systems Insight Display The Systems Insight Display is supported only on SFF models. Procedure Procedure 1. Press and release the panel. 2. After the display fully ejects, rotate the display to view the LEDs. Accessing the Systems Insight Display...
Remove the access panel Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives, power WARNING: supplies, and internal system components to cool before touching them. CAUTION: CAUTION: Do not operate the chassis for long periods with the access panel open or removed. Operating the chassis in this manner results in improper airflow and improper cooling that can lead to thermal damage.
Release the full-length expansion board retainer Release the full-length expansion board retainer Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
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To replace the component, reverse the removal procedure. Release the full-length expansion board retainer...
Removing and replacing the rack rails Removing and replacing the rack rails WARNING: WARNING: To reduce the risk of personal injury or damage to the equipment, you must adequately support the enclosure during installation and removal. Prerequisites Prerequisites Before you begin, be sure that you have the appropriate screwdriver for the screws in the rack. Procedure Procedure 1.
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Procedure Procedure To replace the component, reverse the removal procedure. Removing and replacing the rack rails...
Removing and replacing the cable management arm Removing and replacing the cable management arm IMPORTANT: Support the CMA during the removal/replacement procedure. Do not allow it to hang by its own weight IMPORTANT: during the procedure. Procedure Procedure 1. Extend the server from the rack . 2.
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Removing and replacing the cable management arm...
Removing and replacing a drive blank Removing and replacing a drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank. Procedure Procedure 1.
Removing and replacing a hot-plug drive Removing and replacing a hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank. Procedure Procedure 1.
Removing and replacing an NVMe drive Removing and replacing an NVMe drive An NVMe SSD is a PCIe BUS device. Devices attached to a PCIe bus cannot be removed without allowing the device and the bus to complete and cease signal/traffic flow. Procedure Procedure 1.
Removing and replacing an M.2 SSD Removing and replacing an M.2 SSD Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
Removing a hot-plug SAS/SATA basic drive Removing a hot-plug SAS/SATA basic drive CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or CAUTION: blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. 1.
Removing and replacing the hot-plug fan Removing and replacing the hot-plug fan Procedure Procedure 1. Extend the server from the rack ( Extend the server from the rack ). 2. Remove the access panel ( Remove the access panel ). CAUTION: Do not operate the server for long periods with the access panel open or removed.
Removing and replacing a power supply blank Removing and replacing a power supply blank WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or WARNING: power supply blank to cool before touching it. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank.
Removing and replacing the AC power supply Removing and replacing the AC power supply WARNING: WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility.
Removing and replacing the HPE 800W Flex Slot Scalable Persistent Memory Power Supply Removing and replacing the HPE 800W Flex Slot Scalable Persistent Memory Power Supply CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated CAUTION: with either a component or a blank.
Removing the air baffle Removing the air baffle CAUTION: Do not detach the cable that connects the battery pack to the cache module. Detaching the cable causes any CAUTION: unsaved data in the cache module to be lost. CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or CAUTION: blanks installed.
Removing and replacing the Scalable Persistent Memory air baffle Removing and replacing the Scalable Persistent Memory air baffle CAUTION: Do not detach the cable that connects the battery pack to the cache module. Detaching the cable causes any CAUTION: unsaved data in the cache module to be lost. CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or CAUTION: blanks installed.
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To replace the component, reverse the removal procedure. Removing and replacing the Scalable Persistent Memory air baffle...
Removing and replacing the primary or secondary PCIe riser cages Removing and replacing the primary or secondary PCIe riser cages CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either CAUTION: an expansion slot cover or an expansion board installed.
Removing and replacing the tertiary PCIe riser cage Removing and replacing the tertiary PCIe riser cage CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either CAUTION: an expansion slot cover or an expansion board installed. Procedure Procedure 1.
Removing and replacing the PCIe riser blank Removing and replacing the PCIe riser blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either CAUTION: an expansion slot cover or an expansion board installed. Procedure Procedure 1.
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To replace the component, reverse the removal procedure. Removing and replacing the PCIe riser blank...
Removing and replacing the PCIe riser board Removing and replacing the PCIe riser board Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
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To replace the component, reverse the removal procedure. Removing and replacing the PCIe riser board...
Removing and replacing an expansion slot blank Removing and replacing an expansion slot blank WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, WARNING: remove power from the server by removing the power cord. The front panel Power On/Standby button does not shut off system power.
Removing and replacing an expansion board Removing and replacing an expansion board Use these instructions to remove and replace expansion boards such as smart I/O cards (the DSC-25 2-port SFP28 card, for example), solid state NVMe/PCIe Add-In-Cards, HBAs, CNAs, InfiniBand adapters, and accelerators. WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, WARNING: remove power from the server by removing the power cord.
Removing and replacing the Pensando DSP DSC-25 2p SFP28 card with the iLO Sideband Removing and replacing the Pensando DSP DSC-25 2p SFP28 card with the iLO Sideband ALOM Module ALOM Module Removing and replacing the Pensando DSP DSC-25 2p SFP28 card with the iLO Sideband ALOM Module...
Decommissioning the Pensando DSP DSC-25 2p SFP28 card Decommissioning the Pensando DSP DSC-25 2p SFP28 card Procedure Procedure Before removing the DSC-25 card from the server, you must first decommission the card using the Pensando Policy and Services Manager (PSM). For more information, see Pensando Distributed Services Card for Single-Wire Management (DSC-25-SWM) Removal/Replacement Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/support/dsc25-replacement https://www.hpe.com/support/dsc25-replacement).
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Removing the Pensando DSP DSC-25 2p SFP28 card Removing the Pensando DSP DSC-25 2p SFP28 card with the with the iLO Sideband ALOM Module iLO Sideband ALOM Module Pensando Distributed Services Platform for HPE iLO Sideband Management ALOM Module requires that the accompanying Smart I/O card (such as the Pensando DSP DSC-25 2p SFP28 card) be installed on slot 3 of the primary PCIe riser cage.
7. Remove the primaryPCIe riser cage. 8. Remove the DSC-25 card from the slot: Removing the Pensando DSP DSC-25 2p SFP28 card with the iLO Sideband ALOM Module...
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NOTE: NOTE: Image may differ from actual product. 9. Disconnect the auxiliary cable from the ALOM module using the thumb screw. NOTE: NOTE: Be sure not to twist the cable. 10. Remove the Pensando DSP iLO Sideband ALOM Module from the FlexibleLOM adapter connector on the system board. Removing the Pensando DSP DSC-25 2p SFP28 card with the iLO Sideband ALOM Module...
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Replacing the Pensando DSP DSC-25 2p SFP28 card Replacing the Pensando DSP DSC-25 2p SFP28 card with the with the iLO Sideband ALOM Module iLO Sideband ALOM Module Pensando DSP iLO Sideband ALOM Module requires that the accompanying Smart I/O card (such as the Pensando DSP DSC-25 2p SFP28 card) be installed on slot 3 of the primary PCIe riser cage.
5. Install the PCIe riser cage into the server. 6. Remove the shipping cap from the auxiliary cable. 7. Connect the auxiliary cable to the DSC-25 card: a. Align the connector keying posts to the DSC-25 card. b. Secure the auxiliary cable to the DSC-25 card using the thumbscrew. CAUTION: CAUTION: Do not over torque the screw.
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8. Install the access panel. 9. Slide the server into the rack. 10. Connect each power cord to the server. 11. Connect each power cord to the power source. 12. Power up the server. 13. Admit the new DSC-25 card to the Pensando Policy and Services Manager (PSM). For more information, see Pensando Distributed Services Card for Single-Wire Management (DSC-25-SWM) Removal/Replacement Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/support/dsc25-replacement https://www.hpe.com/support/dsc25-replacement).
Removing and replacing a 940QSFP56 x16 adapter and auxiliary card Removing and replacing a 940QSFP56 x16 adapter and auxiliary card Procedure Procedure 1. Power down the server. 2. Remove all power: a. Disconnect each power cord from the power source. b.
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CAUTION: CAUTION: The connector pins are fragile and easily damaged. To avoid damaging the connector pins, do not use excessive force when connecting the cables. 3. Install the retention clip. 4. Thread the auxiliary cables through the second retention clip. 5.
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7. Install the auxiliary card into an expansion slot. The auxiliary card must be installed in the secondary riser. 8. Install the 940QSFP56 x16 adapter into an expansion slot. The 940QSFP56 x16 adapter must be installed in the primary riser. 9.
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Removing and replacing a 940QSFP56 x16 adapter and auxiliary card...
Removing and replacing the HPE Removing and replacing the HPE NS204i-p NVMe OS Boot Device NS204i-p NVMe OS Boot Device option option Removing and replacing the HPE NS204i-p NVMe OS Boot Device option...
Removing and replacing the boot device Removing and replacing the boot device Procedure Procedure 1. Observe the following alerts: CAUTION: CAUTION: The boot device and the drives installed on the boot device are not hot-pluggable. To remove the boot device, or a drive from the boot device, you must first power down the server.
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Retain these drives for installation onto the replacement boot device. To replace the component, reverse the removal procedure. Removing and replacing the boot device...
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Removing and replacing a boot device Removing and replacing a boot device drive drive The boot device supports two physical drive sizes: 22110 model (110mm) 22080 model (80mm) Two drives of the same physical size, or one of each size (80mm and 110mm), can be installed at the same time. Depending on the replacement drive model, you might be required to relocate the M.2 drive retaining latches on the boot device.
Relocating the M.2 drive retaining latches Relocating the M.2 drive retaining latches Procedure Procedure 1. If your spare kit includes an 80 mm replacement drive, remove the retaining latch from its current location. 2. Install the retaining latch at the 80 mm drive location. Relocating the M.2 drive retaining latches...
Removing and replacing the fan cage Removing and replacing the fan cage Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
Removing and replacing the FlexibleLOM Removing and replacing the FlexibleLOM Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
Removing and replacing the small form factor universal media bay Removing and replacing the small form factor universal media bay Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing the LFF power switch module Removing and replacing the LFF power switch module Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing the SFF optical drive Removing and replacing the SFF optical drive Procedure Procedure 1. Power down the server ( Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
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10. Before replacing the component, install the optical drive bracket, retained from the optical drive you are replacing. To replace the component, reverse the removal procedure. Removing and replacing the SFF optical drive...
Removing and replacing the LFF optical drive Removing and replacing the LFF optical drive Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
Removing and replacing the 8 SFF drive cage Removing and replacing the 8 SFF drive cage Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing the 8 SFF drive backplane Removing and replacing the 8 SFF drive backplane Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing the 2 SFF front drive cage Removing and replacing the 2 SFF front drive cage Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing the 2 SFF rear drive bay and riser cage Removing and replacing the 2 SFF rear drive bay and riser cage Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing the 2 SFF drive cage Removing and replacing the 2 SFF drive cage Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing the 2 SFF rear drive backplane Removing and replacing the 2 SFF rear drive backplane Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing a 4 LFF midplane cage Removing and replacing a 4 LFF midplane cage Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing a 3-bay LFF rear drive cage Removing and replacing a 3-bay LFF rear drive cage Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing the LFF backplane assembly Removing and replacing the LFF backplane assembly Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
Removing and replacing a front LFF drive backplane Removing and replacing a front LFF drive backplane Procedure Procedure 1. Power down the server(Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3.
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To replace the component, reverse the removal procedure. Removing and replacing a front LFF drive backplane...
Removing and replacing the 3 LFF rear drive backplane Removing and replacing the 3 LFF rear drive backplane Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing a rear serial port interface (primary/secondary) Removing and replacing a rear serial port interface (primary/secondary) Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing a rear serial port interface (tertiary riser) Removing and replacing a rear serial port interface (tertiary riser) Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing an SFF power switch module Removing and replacing an SFF power switch module Procedure Procedure 1. Power down the server (Power down the server). 2. Do one of the following: Extend the server from the rack ( Extend the server from the rack ). Remove the server from the rack ( Remove the server from the rack ).
Removing and replacing an LFF chassis ear with power/UID Removing and replacing an LFF chassis ear with power/UID Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
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7. Remove the chassis ear. To replace the component, reverse the removal procedure. Removing and replacing an LFF chassis ear with power/UID...
Removing and replacing an SFF standard chassis ear Removing and replacing an SFF standard chassis ear Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing a GPU enablement board Removing and replacing a GPU enablement board WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, WARNING: remove the power cord to remove power from the server. The front panel Power On/Standby button does not shut off system power.
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To replace the component, reverse the removal procedure. Removing and replacing a GPU enablement board...
Removing and replacing a DIMM Removing and replacing a DIMM To identify the DIMMs installed in the server, see DIMM slot locations. Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
DIMM-processor compatibility DIMM-processor compatibility The installed processor determines the type of DIMM that is supported in the server: First-generation Intel Xeon Scalable processors support DDR4-2666 DIMMs. Second-generation Intel Xeon Scalable processors support DDR4-2933 DIMMs. Mixing DIMM types is not supported. Install only the supported DDR4-2666 or DDR4-2933 DIMMs in the server. DIMM-processor compatibility...
Removing and replacing an NVDIMM Removing and replacing an NVDIMM CAUTION: CAUTION: Do not remove an NVDIMM when any LEDs on any NVDIMM in the system are illuminated. Removing an NVDIMM when an LED is illuminated might cause a loss of data. CAUTION: CAUTION: Electrostatic discharge can damage electronic components.
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To replace the component, reverse the removal procedure. Removing and replacing an NVDIMM...
DIMM and NVDIMM population information DIMM and NVDIMM population information For specific DIMM and NVDIMM population information, see the DIMM population guidelines on the Hewlett Packard Enterprise website (https://www.hpe.com/docs/memory-population-rules https://www.hpe.com/docs/memory-population-rules). DIMM and NVDIMM population information...
NVDIMM sanitization NVDIMM sanitization Media sanitization is defined by NIST SP800-88 Guidelines for Media Sanitization (Rev 1, Dec 2014) as "a general term referring to the actions taken to render data written on media unrecoverable by both ordinary and extraordinary means." The specification defines the following levels: Clear: Overwrite user-addressable storage space using standard write commands;...
NVDIMM relocation guidelines NVDIMM relocation guidelines Requirements for relocating NVDIMMs or a set of NVDIMMs when the data must be preserved Requirements for relocating NVDIMMs or a set of NVDIMMs when the data must be preserved The destination server hardware must match the original server hardware configuration. All System Utilities settings in the destination server must match the original System Utilities settings in the original server.
Recovering restored data from an NVDIMM-N DRAM Recovering restored data from an NVDIMM-N DRAM CAUTION: CAUTION: Do not remove an NVDIMM when any LEDs on any NVDIMM in the system are illuminated. Removing an NVDIMM when an LED is illuminated might cause a loss of data. CAUTION: CAUTION: Electrostatic discharge can damage electronic components.
Configuring the server Configuring the server for NVDIMMs for NVDIMMs After installing NVDIMMs, configure the server for NVDIMMs. For information on configuring settings for NVDIMMs, see the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website ( https://www.hpe.com/info/nvdimm-docs https://www.hpe.com/info/nvdimm-docs).
Removing and replacing a persistent memory module Removing and replacing a persistent memory module For specific population and configuration information, see the memory population guidelines on the Hewlett Packard Enterprise website (http://www.hpe.com/docs/memory-population-rules http://www.hpe.com/docs/memory-population-rules). To identify the persistent memory modules installed in the server, see Intel Optane persistent memory 100 series for HPE label identification.
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For more information, see Configuring the server for Intel Optane persistent memory 100 series for HPE. 10. If you are relocating the persistent memory module to or from another server, see the Persistent memory module relocation guidelines. To replace the component, reverse the removal procedure. Removing and replacing a persistent memory module...
Configuring the server Configuring the server for for Intel Optane persistent memory Intel Optane persistent memory 100 series 100 series for HPE for HPE After installing persistent memory modules, configure the server for Intel Optane persistent memory for HPE. IMPORTANT: IMPORTANT: Always follow recommendations from your software application provider for high-availability best practices to ensure maximum uptime and data protection.
Persistent memory module relocation guidelines Persistent memory module relocation guidelines Observe the relocation guidelines when doing the following: When relocating persistent memory modules to another DIMM slot on the server. When relocating persistent memory modules to another server. When reinstalling persistent memory modules after replacing the server system board. IMPORTANT: IMPORTANT: When data must be preserved, Hewlett Packard Enterprise strongly recommends that you perform a manual backup of...
Persistent memory module sanitization Persistent memory module sanitization Media sanitization is defined by NIST SP800-88 Guidelines for Media Sanitization (Rev 1, Dec 2014) as "a general term referring to the actions taken to render data written on media unrecoverable by both ordinary and extraordinary means." The specification defines the following levels: Clear: Overwrite user-addressable storage space using standard write commands;...
Removing and replacing an energy pack Removing and replacing an energy pack This server supports the installation of a centralized backup power source option to back up write cache content on P-class HPE Smart Array controllers in case of an unplanned server power outage. Use this procedure to remove and replace either the HPE Smart Storage battery or the HPE Smart Storage Hybrid Capacitor.
Removing and replacing a type -a Smart Array Controller Removing and replacing a type -a Smart Array Controller Procedure Procedure 1. Power down the server (Power down the server). 2. Remove all power: a. Disconnect each power cord from the power source. b.
Removing and replacing the system battery Removing and replacing the system battery The system battery provides power to the real-time clock. If the server no longer automatically displays the correct date and time, you might need to replace the system battery. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium WARNING: pentoxide, or an alkaline battery pack.
Removing and replacing the system board Removing and replacing the system board Prerequisites Prerequisites If persistent memory modules are installed in the server and are encrypted with local key management, do one of the following: Manually retrieve the persistent memory module passwords from the server (user-generated passwords only) Export a password file to a USB key.
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a. Allow the heatsink to cool. b. Using a T-30 Torx screwdriver, loosen the heatsink nuts. c. Lift the processor-heatsink assembly up and away from the system board. d. Turn the processor-heatsink assembly over on a work surface with the processor facing up. e.
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20. Install the processor-heatsink assembly: a. Locate the Pin 1 indicator on the processor carrier and the socket. b. Align the processor-heatsink assembly with the heatsink alignment pins and gently lower it down until it sits evenly on the socket. The heatsink alignment pins are keyed.
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IMPORTANT: Install all components with the same configuration that was used on the failed system board. IMPORTANT: 21. Install all components removed from the failed system board. Be sure to install the DIMMs and persistent memory modules in the same DIMM slots as the failed system board. 22.
Re-entering the server serial number and product ID Re-entering the server serial number and product ID After you replace the system board, the server serial number and the product ID must be configured: Procedure Procedure 1. Access System Utilities. During POST, press F9. 2.
Restoring logical NVDIMMs after system board replacement Restoring logical NVDIMMs after system board replacement If the data in the logical NVDIMMs has changed since the last Scalable Persistent Memory backup operation and the data has not been backed up using other means, the changed data will be lost. The logical NVDIMMs (configuration and data) from the last Scalable Persistent Memory backup are stored on the drives.
HPE Trusted Platform Module 2.0 Gen10 Option HPE Trusted Platform Module 2.0 Gen10 Option The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part. CAUTION: If the TPM is removed from the original server and powered up on a different server, data stored in the TPM CAUTION: including keys will be erased.
Troubleshooting resources Troubleshooting resources Troubleshooting resources are available for HPE Gen10 and Gen10 Plus server products in the following documents: Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus servers provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance. Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages.
Product QuickSpecs Product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs https://www.hpe.com/info/qs). Product QuickSpecs...
UEFI System Utilities UEFI System Utilities The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including: Configuring system devices and installed options. Enabling and disabling system features. Displaying system information.
Selecting the boot mode Selecting the boot mode This server provides two Boot Mode configurations: UEFI Mode and Legacy BIOS Mode. Certain boot options require that you select a specific boot mode. By default, the boot mode is set to UEFI Mode. The system must boot in UEFI Mode to use certain options, including: Secure Boot, UEFI Optimized Boot, Generic USB Boot, IPv6 PXE Boot, iSCSI Boot, and Boot from URL Fibre Channel/FCoE Scan Policy NOTE:...
Secure Boot Secure Boot Secure Boot is a server security feature that is implemented in the BIOS and does not require special hardware. Secure Boot ensures that each component launched during the boot process is digitally signed and that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS.
Launching the Embedded UEFI Shell Launching the Embedded UEFI Shell Use the Embedded UEFI Shell option to launch the Embedded UEFI Shell. The Embedded UEFI Shell is a preboot command-line environment for scripting and running UEFI applications, including UEFI boot loaders. The Shell also provides CLI-based commands you can use to obtain system information, and to configure and update the system BIOS.
Intelligent Provisioning Intelligent Provisioning Intelligent Provisioning is a single-server deployment tool embedded in ProLiant servers and HPE Synergy compute modules. Intelligent Provisioning simplifies server setup, providing a reliable and consistent way to deploy servers. NOTE: NOTE: Rapid Setup Software is only available on the ProLiant 300 Series servers or below. When you launch F10 mode from the POST screen, you are prompted to select whether you want to enter the Intelligent Provisioning or HPE Rapid Setup Software mode.
Intelligent Provisioning operation Intelligent Provisioning operation NOTE: NOTE: Intelligent Provisioning 3.40 and later requires iLO firmware version 2.10 or later. Intelligent Provisioning includes the following components: Critical boot drivers Active Health System (AHS) Erase Utility Deployment Settings IMPORTANT: IMPORTANT: Although your server is preloaded with firmware and drivers, Hewlett Packard Enterprise recommends updating the firmware upon initial setup.
HPE Insight Remote Support HPE Insight Remote Support Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution, based on your product’s service level.
USB support USB support Hewlett Packard Enterprise Gen10 and Gen10 Plus servers support all USB operating speeds depending on the device that is connected to the server. USB support...
External USB functionality External USB functionality Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration, configuration, and diagnostic procedures. For additional security, external USB functionality can be disabled through USB options in UEFI System Utilities. External USB functionality...
HPE Smart Storage Administrator HPE Smart Storage Administrator HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks. Some of the advanced tasks are available in only one format.
HPE MR Storage Administrator HPE MR Storage Administrator HPE MR Storage Administrator is a web-based application that enables you to monitor, configure, maintain, and troubleshoot the HPE Smart Array MR controller. MR Storage Administrator enables you to view, create, and manage storage configurations. IMPORTANT: IMPORTANT: The HPE MR Storage Administrator manages only...
HPE InfoSight for servers HPE InfoSight for servers The HPE InfoSight portal is a secure web interface hosted by HPE that allows you to monitor supported devices through a graphical interface. HPE InfoSight for servers: Combines the machine learning and predictive analytics of HPE InfoSight with the health and performance monitoring of Active Health System (AHS) and HPE iLO to optimize performance and predict and prevent problems Provides automatic collection and analysis of the sensor and telemetry data from AHS to derive insights from the behaviors of the install base to provide recommendations to resolve problems and improve performance...
StorCLI StorCLI The Storage Command Line Interface (StorCLI) tool is the command line management software designed for the HPE Smart Array MR controller. StorCLI is a command line interface that is designed to be easy to use, consistent, and easy to script. Obtain StorCLI through the Service Pack for ProLiant, or SPP, which you can download from https://www.hpe.com/servers/spp/download.
Front panel components Front panel components SFF front panel components SFF front panel components Item Item Description Description Box 1 (optional drives or universal media bay) Box 2 (optional drives) Box 3 Drives 1-8 Serial label pull tab or optional Systems Insight Display iLO service port USB 3.0 port Universal media bay components...
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Item Item Description Description Drive bays 8-drive LFF model front panel components 8-drive LFF model front panel components Item Item Description Description Drives (optional) LFF power switch module Drive bays LFF power switch module components LFF power switch module components Item Item Description...
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Item Item Description Description Optical disk drive Serial label pull tab USB 3.0 port iLO service port Video display port Front panel components...
Front panel LEDs and buttons Front panel LEDs and buttons SFF front panel LEDs and button SFF front panel LEDs and button Item Item Description Description Status Status Power On/Standby button Solid green = System on and system power LED* Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby...
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LEDs." **If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status. †Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the power button cable is disconnected.
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Item Item Description Description Status Status UID button/LED* Solid blue = Activated Flashing blue: 1 Hz/cycle per sec = Remote management or firmware upgrade in progress 4 Hz/cycle per sec = iLO manual reboot sequence initiated 8 Hz/cycle per sec = iLO manual reboot sequence in progress Off = Deactivated *When all four LEDs described in this table flash simultaneously, a power fault has occurred.
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Item Item Description Description Status Status NIC status LED* Solid green = Link to network Flashing green (1 Hz/cycle per sec) = Network active Off = No network activity Health LED* Solid green = Normal Flashing green (1 Hz/cycle per sec) = iLO is rebooting Flashing amber = System degraded Flashing red (1 Hz/cycle per sec) = System critical**...
UID button functionality UID button functionality The UID button can be used to display the Server Health Summary when the server will not power on. For more information, see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website .
Front panel LED power fault codes Front panel LED power fault codes The following table provides a list of power fault codes, and the subsystems that are affected. Not all power faults are used by all servers. Subsystem Subsystem LED behavior LED behavior System board 1 flash...
Systems Insight Display LEDs Systems Insight Display LEDs The Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the access panel installed. Description Description Status Status Processor LEDs Off = Normal Amber = Failed processor DIMM LEDs Off = Normal Amber = Failed DIMM or configuration issue...
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Description Description Status Status Power cap LED Off = System is in standby, or no cap is set. Solid green = Power cap applied For Networking Choice server models, the embedded NIC ports are not equipped on the server. Therefore, the NIC LEDs on the Systems Insight Display will flash based on the FlexibleLOM network port activity.
Systems Insight Display combined LED descriptions Systems Insight Display combined LED descriptions The combined illumination of the following LEDs indicates a system condition: Systems Insight Display LEDs System power LED Health LED Systems Insight Display Systems Insight Display Health Health System System Status...
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Systems Insight Display Systems Insight Display Health Health System System Status Status LED and color LED and color power LED power LED Power cap (green) — Flashing Waiting for power. green Power cap (green) — Green Power is available. Power cap (flashing —...
Rear panel LEDs Rear panel LEDs Item Item Description Description Status Status UID LED Off = Deactivated Solid blue = Activated Flashing blue = System being managed remotely Link LED Off = No network link Green = Network link Activity LED Off = No network activity Solid green = Link to network Flashing green = Network activity...
System board components System board components Item Item Description Description FlexibleLOM connector System maintenance switch Primary PCIe riser connector Front display port/USB 2.0 connector x4 SATA port 1 x4 SATA port 2 x2 SATA port 3 System board components...
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Item Item Description Description x1 SATA port 4 Optical disk drive/SATA port 5 Power switch/SID module connector Drive backplane power connectors Energy pack connector Chassis intrusion detection connector Drive backplane power connector microSD card slot Dual internal USB 3.0 ports Type-a Smart Array connector Secondary PCIe riser connector* System battery...
System maintenance switch descriptions System maintenance switch descriptions Position Position Default Default Function Function Off = iLO security is enabled. On = iLO security is disabled. Reserved Reserved Reserved Off = Power-on password is enabled. On = Power-on password is disabled. 1 , 2 , 3 Off = No function On = Restore default manufacturing settings...
DIMM label identification DIMM label identification To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use the label to locate specific information about the DIMM. Item Item Description Description Example Example Capacity 8 GB...
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Item Item Description Description Example Example CAS latency P = CAS 15-15-15 T = CAS 17-17-17 U = CAS 20-18-18 V = CAS 19-19-19 (for RDIMM, LRDIMM) V = CAS 22-19-19 (for 3DS TSV LRDIMM) Y = CAS 21-21-21 (for RDIMM, LRDIMM) Y = CAS 24-21-21 (for 3DS TSV LRDIMM) DIMM type R = RDIMM (registered)
NVDIMM identification NVDIMM identification NVDIMMs are supported only when first-generation Intel Xeon Scalable processors are installed on the server. NVDIMM boards are blue instead of green. This change to the color makes it easier to distinguish NVDIMMs from DIMMs. To determine NVDIMM characteristics, see the full product description as shown in the following example: Item Item Description...
NVDIMM 2D Data Matrix barcode NVDIMM 2D Data Matrix barcode The 2D Data Matrix barcode is on the right side of the NVDIMM label and can be scanned by a cell phone or other device. When scanned, the following information from the label can be copied to your cell phone or device: (P) is the module part number.
NVDIMM LED identification NVDIMM LED identification Item LED description Item LED description LED color LED color Power LED Green Function LED Blue NVDIMM LED identification...
NVDIMM-N LED combinations NVDIMM-N LED combinations State State Definition Definition NVDIMM-N Power LED (green) NVDIMM-N Power LED (green) NVDIMM-N Function LED (blue) NVDIMM-N Function LED (blue) AC power is on (12V rail) but the NVM controller is not working or not ready. AC power is on (12V rail) and the NVM controller is ready.
NVDIMM Function LED patterns NVDIMM Function LED patterns For the purpose of this table, the NVDIMM-N LED operates as follows: Solid indicates that the LED remains in the on state. Flashing indicates that the LED is on for 2 seconds and off for 1 second. Fast-flashing indicates that the LED is on for 300 ms and off for 300 ms.
Intel Optane persistent memory 100 series Intel Optane persistent memory 100 series for HPE for HPE label identification label identification Item Item Description Description Example Example Unique ID number 8089-A2-1802-1234567 Model number NMA1XBD512G2S Capacity 128 GB 256 GB 512 GB QR code Includes part number and serial number For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on...
Processor, heatsink, and socket components Processor, heatsink, and socket components Item Item Description Description Heatsink nuts Processor carrier Pin 1 indicator Heatsink guide/keying feature Alignment post Heatsink keying frame Symbol also on the processor and frame. Processor, heatsink, and socket components...
SAS/SATA drive components and LEDs SAS/SATA drive components and LEDs Item Item Description Description Status Status Locate Solid blue = The drive is being identified by a host application. Flashing blue = The drive carrier firmware is being updated or requires an update. Activity ring LED Rotating green = Drive activity.
Smart Carrier NVMe (SCN) drive LED definitions Smart Carrier NVMe (SCN) drive LED definitions The NVMe drive is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowing the device and bus to complete and cease the signal/traffic flow. CAUTION: Do not remove an NVMe drive from the drive bay while the Do not remove LED is flashing.
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Smart Carrier NVMe (SCN) drive LED definitions...
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HPE Basic Drive LED definitions Basic Drive LED definitions LFF low-profile drive carrier low-profile drive carrier The LFF low-profile drive carrier supports hot-plug SAS and SATA drives. SFF basic drive carrier basic drive carrier The SFF basic drive carrier supports hot-plug SAS, SATA, and NVMe drives. Item Item Status...
uFF drive components and LEDs uFF drive components and LEDs Item Item Description Description Status Status Locate Off—Normal Solid blue—The drive is being identified by a host application Flashing blue—The drive firmware is being updated or requires an update uFF drive ejection latch Removes the uFF drive when released Do not remove LED Off—OK to remove the drive.
Drive bay numbering Drive bay numbering Drive bay numbering depends on how the drive backplanes are connected: To a controller Embedded controllers use the onboard SATA ports. Type-a controllers install to the type-a smart array connector. Type-p controllers install to a PCIe riser. To a SAS expander Installs in the primary or secondary PCIe riser Drive bay numbering...
Drive bay numbering: Smart Array controller Drive bay numbering: Smart Array controller When the drive backplane is connected directly to a storage controller, then each drive box starts at 1. The following images are examples of common configurations. Drive bay numbering: Smart Array controller...
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Drive bay numbering: Smart Array controller...
Drive bay numbering: SAS expander Drive bay numbering: SAS expander Drive numbering through a SAS Expander is continuous. SAS expander port 1 always connects to port 1 of the controller. SAS expander port 2 always connects to port 2 of the controller. SAS expander port 3 = drive numbers 1-4.
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Rear 2SFF to SAS expander port 9: Front 2SFF side-by-side (unstacked) to SAS expander port 3: Rear 3LFF to SAS expander port 9: Mid 4LFF to SAS expander port 6: Drive bay numbering: SAS expander...
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Front 12LFF + Midplane 4LFF + All rear 2SFF: Drive bay numbering: SAS expander...
Drive bay numbering: NVMe drives Drive bay numbering: NVMe drives If the server is populated with NVMe drives and NVMe risers: Drive bay numbering: NVMe drives...
uFF drive bay numbering uFF drive bay numbering There are two uFF drives in each drive carrier. If the drives are connected to a controller: The left bay = The default bay number of the server The right bay = The default bay number of the server + 100 If the drives are connected to a SAS expander: For example: If the drives are connected to port 3 of the SAS expander, then the uFF drives are 1-4.
HPE Flex Slot Power Supply with Integrated Battery Backup Unit components and LED HPE Flex Slot Power Supply with Integrated Battery Backup Unit components and LED 1. Battery check button 2. Power LED For more information about the HPE Flex Slot Power Supply with Integrated Battery Backup Unit, see the document that ships with the component.
Checking the battery backup charge level Checking the battery backup charge level Procedure Procedure 1. Using a ball tip pen, press and release the battery check button. After releasing the button, you might have to wait up to seven seconds before the LED starts flashing. 2.
HPE Smart Array P824i-p MR Gen10 Controller HPE Smart Array P824i-p MR Gen10 Controller Components Components Item Description Item Description Internal SAS port 1i Internal SAS port 2i Internal SAS port 3i Internal SAS port 4i Controller backup power cable connector Internal SAS port 5i Internal SAS port 6i HPE Smart Array P824i-p MR Gen10 Controller...
HPE NS204i-p NVMe OS Boot Device NS204i-p NVMe OS Boot Device LED definitions LED definitions Item Item Description Fault LED status Description Fault LED status Bay 1 LED Off: Normal Flashing 1Hz: Drive predictive failure Bay 2 LED Amber: Drive failure HPE NS204i-p NVMe OS Boot Device LED definitions...
HPE InfiniBand HDR/Ethernet 940QSFP 56x16 adapter LEDs HPE InfiniBand HDR/Ethernet 940QSFP 56x16 adapter LEDs Link LED status Link LED status Description Description A link has not been established. Solid amber Active physical link exists Blinking amber 4 Hz blinking amber indicates a problem with the physical link. Solid green A valid logical (data activity) link exists with no active traffic.
DSC-25 2-port SFP28 card ports and LEDs DSC-25 2-port SFP28 card ports and LEDs Ports Ports Table 1: Ports Table 1: Ports Item Item Port Port Description Description Management port 1GbE RJ45 Network interface port 10/25G SFP+ based Network interface port 10/25G SFP+ based LEDs LEDs...
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Item Item Status Status Description Description SFP Port 2 Link/Activity A link has not been established Solid green Valid Ethernet link Flashing green Passing traffic; flashing frequency indicates traffic intensity Solid amber Link fault System status LED System is not powered Solid amber Power is up, software has not booted yet Solid green...
HPE ProLiant Gen10 DL Servers Storage Cabling Guidelines HPE ProLiant Gen10 DL Servers Storage Cabling Guidelines When installing cables, observe the following: All ports are labeled: System board ports Controller ports 12G SAS Expander ports Most data cables have labels near each connector with destination port information. Some data cables are pre-bent.
Cabling diagrams Cabling diagrams Use the following tables to find cabling information and diagrams. Table 3: SAS/SATA kits Table 3: SAS/SATA kits Option kit Option kit Cable part Cable part From From Power cable part Power cable part number* number* number number Front 2SFF SAS/SATA drive...
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Mini SAS SFF Kit (875089-001) SAS 8SFF Kit (784629-001) 12G SAS Expander to controller kit (875093-001) Power cables kit (875096-001) Table 4: NVMe bay/riser kits Table 4: NVMe bay/riser kits Option kit Option kit Cable part Cable part From From Power cable part Power cable part number...
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Table 6: Data kits Table 6: Data kits Option kit Option kit Cable part Cable part From From number number Front USB/display port (SFF 869804-001 Component System board UMB) Front USB port (SFF UMB) 869829-001 Component System board Front display port (LFF) 869808-001 Component System board...
Cable routing: Front 2SFF drive option for SFF Cable routing: Front 2SFF drive option for SFF Option 1: System board Option 1: System board Option 2: SAS Expander Option 2: SAS Expander Option 3 (not shown): A controller Option 3 (not shown): A controller Cable routing: Front 2SFF drive option for SFF...
Cable routing: Front 2SFF drive option for LFF Cable routing: Front 2SFF drive option for LFF Option 1: System board Option 1: System board Option 2: Controller Option 2: Controller Option 3 (not shown): SAS Expander Cable routing: Front 2SFF drive option for LFF...
Cable routing: Front 2SFF drive options (3 position cable) Cable routing: Front 2SFF drive options (3 position cable) SFF models SFF models LFF models LFF models Figure 4: Front 4LFF drive cage 1 (2SFF option) Figure 4: Front 4LFF drive cage 1 (2SFF option) Figure 5: Front 4LFF drive cage 1 Figure 5: Front 4LFF drive cage 1 Cable routing: Front 2SFF drive options (3 position cable)
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NOTE: The HPEProLiant DL380 Gen10 Mini-SAS 3-position cable kit (P/N 826709-B21) is required to support the 11th NOTE: and 12th embedded SATA ports for 12LFF configurations. Cable routing: Front 2SFF drive options (3 position cable)
Cable routing: Front 8SFF drive options Cable routing: Front 8SFF drive options Box 1 to SAS Expander Box 1 to SAS Expander Box 2 to SAS Expander Box 2 to SAS Expander All boxes All boxes Cable routing: Front 8SFF drive options...
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Cable routing: Front 8SFF drive options...
Cable routing: Front 2SFF NVMe drive option for SFF Cable routing: Front 2SFF NVMe drive option for SFF Cable routing: Front 2SFF NVMe drive option for SFF...
Cable routing: Front 2SFF NVMe drive option for LFF Cable routing: Front 2SFF NVMe drive option for LFF Cable routing: Front 2SFF NVMe drive option for LFF...
Cable routing: Rear 2SFF drive options Cable routing: Rear 2SFF drive options Rear 2SFF drive option to a SAS expander, both in the primary slot Rear 2SFF drive option to a SAS expander, both in the primary slot Rear 2SFF drive option in the secondary slot to a SAS Expander in primary slot Rear 2SFF drive option in the secondary slot to a SAS Expander in primary slot Rear 2SFF drive option above the power supplies to a controller Rear 2SFF drive option above the power supplies to a controller...
Cable routing: HPE 12G SAS Expander to a controller Cable routing: HPE 12G SAS Expander to a controller Observe the following: Port 1 always connects to port 1 of the controller. Port 2 always connects to port 2 of the controller. SAS expander to an a-type controller SAS expander to an a-type controller SAS expander to a p-type controller...
Cable routing: Systems Insight Display Cable routing: Systems Insight Display An SFF model is shown. The routing is the same for LFF. Cable routing: Systems Insight Display...
Environmental specifications Environmental specifications Specification Specification Value Value Temperature range Temperature range — Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) — Relative humidity (noncondensing) Operating Minimum to be the higher (more moisture) of -12°C (10.4°F) dew point or 8% relative humidity Maximum to be 24°C (75.2°F) dew point or 90% relative humidity Nonoperating 5% to 95%...
Power supply specifications Power supply specifications Depending on the installed options and the regional location where the server was purchased, the server can be configured with one of the following power supplies: HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply...
HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Specification Value Value Input requirements Input requirements — Rated input voltage 100 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC...
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Specification Value Value Input requirements Input requirements — Rated input voltage 100 VAC to 127 VAC 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz...
HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply Specification Specification Value Value Input requirements Input requirements — Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC...
HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply Specification Specification Value Value Input requirements Input requirements — Rated input voltage 200 VAC to 277 VAC 380 VDC Rated input frequency 50 Hz to 60 Hz Rated input current 4.4 A at 200 VAC...
HPE 800W Flex Slot Scalable Persistent Memory Power Supply HPE 800W Flex Slot Scalable Persistent Memory Power Supply Specification Specification Value Value Input requirements Input requirements Rated input voltage 100 VAC to 127 VAC 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Not applicable to 240 VDC...
HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply Specification Specification Value Value Input requirements Input requirements — Rated input voltage 200 VAC to 240 VAC 240 VDC for China only Rated input frequency 50 Hz to 60 Hz Rated input current...
Accessing Hewlett Packard Enterprise Support Accessing Hewlett Packard Enterprise Support For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: https://www.hpe.com/info/assistance https://www.hpe.com/info/assistance To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc Information to collect Information to collect...
Accessing updates Accessing updates Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method. To download product updates: Hewlett Packard Enterprise Support Center https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc Hewlett Packard Enterprise Support Center: Software downloads https://www.hpe.com/support/downloads https://www.hpe.com/support/downloads...
Remote support Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product's service level.
Warranty information Warranty information To view the warranty information for your product, see the links provided below: HPE ProLiant and IA-32 Servers and Options https://www.hpe.com/support/ProLiantServers-Warranties https://www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise and Cloudline Servers https://www.hpe.com/support/EnterpriseServers-Warranties https://www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products https://www.hpe.com/support/Storage-Warranties https://www.hpe.com/support/Storage-Warranties HPE Networking Products https://www.hpe.com/support/Networking-Warranties https://www.hpe.com/support/Networking-Warranties Warranty information...
Regulatory information Regulatory information To view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center: https://www.hpe.com/support/Safety-Compliance-EnterpriseProducts https://www.hpe.com/support/Safety-Compliance-EnterpriseProducts Additional regulatory information Additional regulatory information Hewlett Packard Enterprise is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council).
Documentation feedback Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.
Acronyms and abbreviations Acronyms and abbreviations Advanced Memory Protection application program interface ASHRAE American Society of Heating, Refrigerating and Air-Conditioning Engineers certificate signing request FlexibleLOM for rack servers FSBBU Flex slot battery backup graphics processing unit host bus adapter HPE SIM HPE Systems Insight Manager HPE SIM HPE Systems Insight Manager...
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relative state of change serial attached SCSI SATA serial ATA Secure Digital small form factor Service Pack for ProLiant solid-state drive serial, USB, video Trusted Platform Module UEFI Unified Extensible Firmware Interface unit identification universal serial bus voltage direct-current Acronyms and abbreviations...