Motorola HMUG1080 User Manual page 69

Home Monitoring & Control System
Archive opened or closed event message is not seen from a door/window sensor.
This occurs when you are expecting an opened or closed event message in the archives
from a door/window sensor and no event is displayed.
-Verify that the event desired is properly configured in event setup.
There must be an entry in event setup for the sensor with either Contact opened or
Contact closed selected as the event.
-The system must be armed.
-The sensor must transition from a closed state to an open state for an opened event, or
from an opened state to closed state for a closed event.
-The sensor must be functioning properly. On the control panel page verify that the sensor
transition can be seen in the device list status column.
Archive wet event message is not seen from a water sensor.
This occurs when you are expecting a wet or dry event message in archives from a water
sensor and no event is displayed.
-Verify that the desired event is properly configured in event setup.
-There must be an entry in event setup for the sensor with either Wet Condition or
Dry Condition selected as the event.
-The system must be armed.
-The sensor must transition from a dry state to a wet state for a Wet Condition event to be
detected, or to a wet state to a dry state for a Dry Condition event to be detected.
-The sensor must be functioning properly. On the control panel page, verify that the sensor
transition can be seen in the device list status column.
Archive high temperature event message is not seen from a temperature sensor.
Occurs when you are expecting a high temperature event message in the archives from a
temperature sensor and no event is displayed.
-Verify that the event desired is properly configured in event setup.
There must be an entry in event setup for the sensor with High Temperature
selected as the event.
-The high temperature and low temperature thresholds must be set properly in the edit
panel for the sensor.
-The system must be armed.
-The sensor must transition from below the temperature threshold to above the temperature
threshold and the event is sent only once per transition.
-The sensor must be functioning properly. On the control panel page verify that the sensor
transition can be seen in the device list status column. This is updated every 15 – 20
minutes.
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Issues and Solutions
MHM User Guide