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FAQ
HP REVERB G2
OMNICEPT EDITION
2
1.0 OMNICEPT EDITION HEADSET
3
2.0 GENERAL QUESTIONS
7
3.0 STEAMVR
8
4.0 WINDOWS MIXED REALITY (WMR)
6.
HTC VIVE HAND CONTROLLERS, OR HTC VIVE OBJECT TRACKER?
This can be achieved using third-party software.
HTC external trackers (base stations) to track the controllers. If the base stations are moved,
controllers will need to be completely reconfigured from the beginning of the set up process.
Q 2.22: CAN I ACCESS THE CAMERA DATA/SOFTWARE DEVELOPER'S KIT?
The camera data is not available for developers. However, when wearing the headset you can peek
into the real world through the cameras using flashlight mode. You can access flashlight mode by
opening the Windows menu with the controller, or if voice commands are on, by saying "flashlight."
Q 2.23: CAN THE HP REVERB G2 BE USED OUTDOORS?
The headset is not designed for outdoor use. Using the system outdoors is unsafe because you
cannot see your surroundings. Additionally, the tracking system is optimized for indoor environments,
so you may spontaneously lose tracking and be unable to recover it if outdoors.
Q 2.24: SOMETIMES I GET A WMR CABLE ERROR OR IT WORKS FOR
A MINUTE AND THEN CUTS OUT - WHAT'S GOING ON?
You may be experiencing a random PC power issue. Be sure you are using the provided power adapter
with the headset cable.
Q 2.25: SHOULD I DISABLE PC SLEEP MODE WHEN WORKING IN VR?
It's best to disable sleep mode in the WINDOWS SETTINGS, under POWER. Neither Mixed Reality nor
SteamVR work well after the PC system has gone to sleep. If you see issues after the system has
gone to sleep, reboot.
Q 2.26: I AM GETTING A 7-14 "SOMETHING WENT WRONG" ERROR
WHEN I PLUG IN MY HEADSET. WHAT SHOULD I DO?
The 7-14 Something Went Wrong code means that some of the required USB2 components weren't
found. Because of the extra-long cable of the HP Reverb G2, some of the tolerances for the USB
signals are tighter. This means that one port on your computer may work more reliably than another.
If you're seeing a 7-14 "something went wrong" error, try the following steps:
•
Make sure that you have the most recent drivers installed for your headset and your
USB controller.
•
Make sure you're using a Microsoft USB driver. There should be a "Microsoft" in the name
of the "eXtensible Host Controller" device.
•
Try plugging the cable into a different USB-3.0 port on your computer.
(Try USB Type-C™ and Type-A ports)
•
Use the included USB C to A adapter to try different ports.
•
Try plugging the headset in through a USB Hub to your computer.
NOTE: HP recommends using only USB controllers built into the motherboard with Reverb G2 devices.
If you are unable to connect your device, please contact HP Support.
Q 2.27: I AM GETTING A 13-14 "SOMETHING WENT WRONG" ERROR
WHEN MY PC RESUMES FROM HIBERNATE (S4). WHAT SHOULD I DO?
Sometimes during the resume process, the video card can't establish a connection, so unplugging the
USB Type C™ from your PC and plugging it back in may help to establish a connection.
Q 2.28: OTHERS STATE I AM LOUD OR THAT MY AUDIO IS CLIPPING
WHILE I AM USING THE MICROPHONE WITH SOME APPLICATIONS.
WHAT SHOULD I DO TO PREVENT THIS?
The input volume levels are automatically set to 100% when the HP Reverb G2 microphone is first
recognized by a Windows PC. Because of the Reverb G2's high-quality microphones, input sensitivity
is much higher than the default Windows 10 settings expect. We recommend setting the Reverb G2
microphone input level starting at 50% and scale up from there. An optimal setting is specific to the
user, especially when using applications that don't have an "auto-gain" microphone setting. Examples
of applications that have "auto-gain" are Skype, Zoom, Teams, and Cisco WebEx, but not all VR social
or broadcasting applications have this feature.
Q 2.29: WHERE IS THE BACK STRAP SUPPOSED TO BE WORN?
It is supposed to cradle the occipital lobe, which is the lump/bump on the back of your skull. Wearing it
Find the instructions
here. Note that set up requires
N OT F O R U S E I N I N D I A
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