General Printing Problems - Canon ColorPASS-Z5000 Printing Manual

C
C-2 Troubleshooting
If this happens:
You cannot connect to a
ColorPASS.
You cannot select or view one
of the queues.
You cannot connect to the
ColorPASS from a Windows
computer with the Command
WorkStation or Fiery utilities.
Printing seems to take too
long.
Troubleshooting
In case of problems, and before you call for service, check the guidelines in this section.
If you are unable to resolve the problem, make a note of the error condition and
contact your authorized service/support center.
This section provides some troubleshooting guidelines should a problem arise. If you
are unable to resolve a problem after referring to this section, contact your site operator
or administrator. Also, make sure there are no applications installed on the ColorPASS,
with the exception of the client utilities from the User Software CD. Applications
other than the client utilities are not supported and can cause system problems.

General printing problems

• Make sure that the ColorPASS is not being calibrated from the Control Panel.
If the ColorPASS is being calibrated from the Control Panel, you can select it in the
Chooser, but you cannot connect to it. This ensures that only one person is calibrating
at any time and that print jobs do not use unexpected calibration.
• Have your system administrator enable the queue in Setup.
• Make sure the connection is configured correctly.
For instructions, see Getting Started.
• Print to a queue instead of to the Direct connection.
When you print to a queue, the job is stored on the ColorPASS until it can be
processed and printed; when you print to the Direct connection, the job cannot be sent
to the ColorPASS until the previous job is finished processing, so you must wait longer
to use your computer.
Try this: