NEC SL2100 Features And Specifications Manual page 78

SL2100 ISSUE 1.0
BLF For Co-Workers That Are Not ACD Agents
Fast Flash In Do Not Disturb - All calls (option 3) Fast Flash In Do Not Disturb - All calls (option 3)
Enhanced Supervisor Options:
An ACD supervisor can individually assign extensions to ACD Groups, and set an agent's status once
assigned. This provides the supervisor with tremendous flexibility to reassign agents as work loads
vary.
Queue Status Display:
When all agents in each ACD Group are unavailable, an incoming call queues and causes the Queue
Status Display to occur on the ACD Supervisor and/or agent's display (based on the Class of Service).
The display helps the Supervisor keep track of the traffic load in their own group. Any display multiline
A
terminal can have a Queue Status Display Check programmable function key. The Multiline terminal
user can press this key anytime while idle, and using the VOL ( ) and VOL ( ), scroll through the
Queue Status Displays of all the ACD Groups. The Queue Status Displays shows (see the Queue
Status Display illustration below):
• The number of calls queued.
• The trunk that has been waiting the longest, and how long it has been waiting.
The number of
How long the longest queued
calls in queue.
call has been waiting.
2 LINE-001 01:30
Name of trunk that has
been queued the longest.
For each ACD Group, you can set the following conditions:
• The number of trunks that can wait in queue before the Queue Status Display occurs.
• How often the time in queue portion of the display reoccurs (see the Queue Status display Timing
illustration below).
• Queue Status Display holding time.
• Queue Status Alarm enable/disable.
• Queue Status Alarm sending time.
When Logged Out of ACD Group:
1-64 Automatic Call Distribution (ACD)