Canon imagePRESS Server F200 Installation And Service Manual page 103

Symptom
A print job stalls or stops
after one or a few pages.
Color quality is
inconsistent.
Print quality is poor.
If the user can print the imagePRESS Server Test Page, but cannot print a job from a computer on the network, make sure that the network
administrator has:
• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as an IP address, Subnet mask, and Gateway address) match the settings
used in the network.
EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain
N :
OTE
EPS files.
T
ROUBLESHOOTING
Possible cause
Possibly one of the following:
• A PostScript or application error
• System software is corrupted
Incorrect or faulty DIMM
or faulty DIMM connection
A copier problem
Possibly one of the following:
• A file or application problem
• A missing or outdated printer
description file
• The application cannot find the
appropriate printer description file
• The system is out of calibration
Suggested action
Printing (continued)
1 Cancel the imagePRESS Server print job.
2 If this fails to clear the problem, reboot the imagePRESS
Server.
3 If the problem persists, choose the Clear Server command
from Command WorkStation.
4 Set Print Cover Page to Yes and resend the problem job.
The Cover Page will indicate "PS Error."
For more information about the PostScript error,
double-click the problem job in the Command
WorkStation window.
5 If the problem persists, restore the backup, or reinstall
system software (see
Corrupt system software may cause the system to hang.
1 Reseat the DIMMs to remove any oxidation on the connectors
(see page
2 Verify memory amount on the Configuration page.
3 If the problem persists after replacing the DIMM,
replace the motherboard (see
Test the copier and perform service, if necessary. See the
service documentation that accompanies the copier.
1 Print a imagePRESS Server Test Page.
2 If the quality of the imagePRESS Server Test Page is good,
the error condition may be a file or application problem.
3 Make sure that the appropriate printer description file
is installed. (For details, see Printing, which is part of the
user documentation set.)
page 84).
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