Siemens SENTRON 7KN POWERCENTER 3000 Manual page 74

Service and maintenance
7.2 Fault rectification
Here, you will find some instructions.
Fault
Device is not working (LEDs off).
No communication possible
Inexplicable display on the Web user interface
Restricted communication on the External Ethernet interface
(Page 37).
No MindSphere communication
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Possible measures
Check the 24 V DC supply
•
Check the fuse protection of the 24 V DC supply
•
Check the status on the LEDs. See chapter Status indi-
•
cators of the devices (Page 15).
Check communication activities on the interfaces. See
•
chapter Data interfaces (Page 16).
Connect powerconfig with one of the Ethernet interfaces
•
and search using the search functions.
– Ethernet → 7KN Powercenter 3000 in the same sub-
net are found
– Extended IP search → Gradually expand the search
criteria.
Ping the default IP addresses 192.168.0.2 to X1P1 and
•
192.168.1.2 to X2P1
Switch the device off and on again (Page 33).
•
See Widget library, under Reset layout.
•
Empty the browser cache with CTRL-F5 or SHIFT-F5.
•
Check the browser version (see chapter Contents of the
•
Web user interface (Page 45)) and update if necessary.
Check the firewall whitelist settings.
•
Check the status of the services. See Settings → Actions
•
"Services".
Is the write protection for the Web user interface activat-
•
ed? See Settings → General, Area "External communica-
tion (X1P1) Web server write protection". See chapter
Security performance features on the external Ethernet
interface (Page 38).
Router problems when accessing the Internet, e.g. are
•
the IP address and subnet mask correct?
IP address and network mask correct?
•
Is the MindSphere service activated? See Settings →
•
Actions in the Web user interface.
Port 433 on the firewall is not enabled.
•
7KN POWERCENTER 3000
Manual, 10/2019, L1V30579222003-01