Chapter 9 After Sales Support And Spare Parts; After Sales; Site Services; Spare Parts - ABB AMA Series Manual

Manual for Induction Motors and Generators

Chapter 9 After Sales Support and Spare Parts

9.1 After Sales

9.1.1 Site Services

9.1.2 Spare Parts

9.1.3 Support and Warranties

9.1.4 Support for Service Centers

9.1.5 After Sales contact information

110 - After Sales Support and Spare Parts
The After Sales support for rotating electrical machines manufactured by ABB, and Strömberg
in Helsinki, Finland since 1889.
The Site Services department provides:
• Installation and commissioning
• Maintenance and inspections
• Trouble shooting and service
• Upgrading and modifications.
The Spare Parts department:
• Co-ordinates spare parts packages delivered with the machine
• Sells genuine spare parts after the machines has been delivered.
For spare part packages, see Chapter 9.2 Spare parts for rotating electrical machines.
The Support department:
• Handles warranty issues under warranty period based on written claims
• Makes warranty determination
• Decides about corrective actions
• Provides technical support.
The Service Center Support provides help for authorized Service Centers in questions
concerning the mechanical construction as well as in electromagnetic and insulation technology
issues.
Contact the After Sales department by:
• Phone 7 am - 5 pm (GMT +2): +358 (0)10 22 11
• 24-Hour Support Line: +358 (0)10 22 27100
3BFP 000 050 R0101 REV E